St Charles Nissan - Service Center

Came in to St. Charles Nissan, and being a car enthusiast, I am always a little nervous to give my car to any dealership. I spoke to Mike Metz and informed him how picky I was and concerned that enthusiast, I am always a little nervous to give my car to any dealership. I spoke to Mike Metz and informed him how picky I was and concerned that I would get the proper care for my car. He informed me that he would personally make sure my car was taken care of properly. He made me feel at ease and went the extra mile to take care of me and my car. He even personally found me in the parking lot to tell my my car was completed. Mike Metz went above and beyond the call of duty. I feel more than comfortable to go back and I will definitely go back to Mike for his exceptional customer service. More

Great service. Always with smile and makes me very comfortabl and price and work is very reasonable. Like to use the service all the time. comfortabl and price and work is very reasonable. Like to use the service all the time. More

I have been using st. Charles nissan for service on my sentra for about 4 years, and we bought a juke from them last year (alo have it serviced there). The service desk guys, as well as the cashier and t sentra for about 4 years, and we bought a juke from them last year (alo have it serviced there). The service desk guys, as well as the cashier and the salesperson from whom I bought the juke, never fail to greet me by nam and see how everything is going. The work is always performed quickly and correctly. Would not hesitate to recommend them for sales, ervice or anything else. More

I bought my Maxima new in 2009 through the Costco auto buying program. It was the best and easiest car purchase I have ever had. The salesperson was awesome. I have zero complaints for the sales depart buying program. It was the best and easiest car purchase I have ever had. The salesperson was awesome. I have zero complaints for the sales departmetn-in fact I highly recommend their sales department. While still under warranty, I noticed the bumper cover was misaligned so I took it to the dealer to get it fixed. The service manager (possibly Jim but I am not certain) said that it may be a bad clip. That didn't fix the problem. Then he said that maybe I had hit something or someone had hit me. We looked around the car and there was not one scratch, dent, mark or anything else to indicate that it was hit. Then he said that some cars are just made that way and the molding doesn't always line up perfectly. Hard to imagine on a $38,455 car, but I didn't know any better. Recently my car had some hail damage so I took it to 3 auto body shops for estimates. All 3 asked what was going on with the bumper. I explained it and all 3 said I would take it back to the dealership. I called the dealership and the same manager said that we had talked about this previously and that it was not a warranty issue. I contacted Nissan directly and they thankfully will cover the repairs even though the service manager said that I had hit something and that is why it wasn't a warranty issue. Needless to say I am not at all pleased about the misinformation given. I think the dealership simply didn't want to deal with the problem. Their service department is horrible. My wife is in the market for a new car and I am not sure I am willing to give that dealership more of my time or money. More