St Cloud Toyota

An amazing person to work with. Explained what they had done during the service and amazing customer service. I will be going to him for everything I need. done during the service and amazing customer service. I will be going to him for everything I need. More

Everyone was very pleasant to work with. Gage especially was very understanding of our needs and accommodated them well. I definitely recommend St. Cloud Toyota! was very understanding of our needs and accommodated them well. I definitely recommend St. Cloud Toyota! More

Todd D was fantastic? He actually cares!He went out of Todd D was fantastic? He actually cares! He went out of his way to make everything possible. Would highly recommend him to anyone. Much better then t Todd D was fantastic? He actually cares! He went out of his way to make everything possible. Would highly recommend him to anyone. Much better then the finance/manager experience. More

The salesman I worked with told me he would give me two prices on the vehicle I purchased. One with the inspection and lifetime warranty and the other without as is. I came to find out after speaking with prices on the vehicle I purchased. One with the inspection and lifetime warranty and the other without as is. I came to find out after speaking with a supervisor that the vehicle must be inspected and is against policy otherwise. I purchased the vehicle on a Saturday. I was told by the salesman that the vehicle will be inspected and ready for pickup the following Monday (would not have purchased otherwise). When I called Monday morning I was told that the vehicle would "maybe" be inspected and ready Wednesday or Thursday. I called the salesman and told him I was not satisfied with that, since I was reassured by him the previous Saturday that the vehicle will be ready Monday. It was at that time I told him I wanted to speak to a supervisor. He told me he will do the same as the supervisor would. I asked him "are you refusing to let me talk to your supervisor ?" I had to ask him that same question three times before he told me that a supervisor will call me "in a little bit ", and then he hung up the phone on me. The supervisor called me and we came up with a solution that satisfied me. It was either have the car ready Monday before close or refund me for the vehicle. The supervisor had got the vehicle pushed through the inspection process and I picked it up that evening. The supervisor (John) was good and understanding. The salesman (Alex) needs much improvement and more education on policy as well as integrity. I had made an appointment for the vehicle to get new tires and brakes. The day before the appointment I had called the service department to see if I could get a loaner vehicle while the car was getting work done because I had a seperate appointment that morning. I was told by an individual in the service department that someone will call me back "in a few minutes". After an hour I had called back, since I was not, and was told the service department was now closed. Out of everyone I spoke to or interacted with at the dealership besides Dan, John and an office gal was horrible. I really for better results in the future. Thank you for your time. Ryan More

It is an awesome place to buy a car. We are akwsys treated very well. Great customer service. We have purchased several cars from St Cloud Toyota and I know if we buy a new car it will be from St Clou treated very well. Great customer service. We have purchased several cars from St Cloud Toyota and I know if we buy a new car it will be from St Cloud Toyota! More

We were very pleased with the service we received. Rob explained all the details to us and answered our questions. We feel he went above and beyond to help us. Thank you explained all the details to us and answered our questions. We feel he went above and beyond to help us. Thank you More

The people where really easy to work with, treated us well gave us options there was no making our minds up like right now . It was a good experience well gave us options there was no making our minds up like right now . It was a good experience More

I received fantastic help from Service Advisor Marvin Graham. He was very professional, very knowledable and super friendly. He made me feel like a very important customer. He went out of his way to a Graham. He was very professional, very knowledable and super friendly. He made me feel like a very important customer. He went out of his way to answer a couple of questions regarding our built-in GPS system. I will return to St Cloud Toyota for all of my service because of people like Marvin and the great service work that my Avalon receives. Marvin is my choice for Employee of the Month, hands down!!! More

Outstanding experience. From induction through completion, each employee was 1st rate. Would highly recommend your maintenance department (including those behind the scenes that I didn’t actually completion, each employee was 1st rate. Would highly recommend your maintenance department (including those behind the scenes that I didn’t actually see. More

People are always friendly when we walk through the door and we have been super happy with every vehicle we have purchased from this dealership. and we have been super happy with every vehicle we have purchased from this dealership. More