St Cloud Toyota

on time - good everything went good. Dan and the shuttle guy were very pleasant to work with. I am assuming everything was done well. easy to make the appt - but everything went good. Dan and the shuttle guy were very pleasant to work with. I am assuming everything was done well. easy to make the appt - but should have a direct service telephone number More

Always great working with St. Cloud Toyota! They made sure I got exactly what I wanted and made everything quick and easy. I love my new rav4! sure I got exactly what I wanted and made everything quick and easy. I love my new rav4! More

Are you really striving to be the best? We purchased many vehicles over the years from Toyota. This dealership did not standout any better than the others, in fact likely worse. I did an int We purchased many vehicles over the years from Toyota. This dealership did not standout any better than the others, in fact likely worse. I did an internet search and St. Cloud was rated the highest in MN. We decided to buy our new Highlander here primarily based on this rating although we had good experiences at Brooklyn Center and Maplewood in the past. However, we wanted to see what the best dealership would have to offer. The initial interaction with Carolyn was great. However, from there nothing stood out. When on-site, I questioned one person what makes this dealership standout compared to the others and they responded something like, "good question, I'm not sure. We have a good service department". We knew the car we wanted and as we waited for aspects of the transaction to progress, we were never offered any drinks or snacks. I finally purchased a soda at my own expense while waiting to purchase our new $40k vehicle. During the extended warranty discussion, I signed-up for some items that seemed questionable but once I signed the line we were quickly moved on. The next day I cancelled the warranty and chemical cleaning items after some reflection. However, it was too late to get the overall payment reduced, rather they would just deduct it from my loan. I asked for that in writing to confirm the entire deduction and still have not received anything in the mail or email. I will be following up. Following departure from the dealership, I realized I did not sign the title card or get all items out of the car. I was likely nervous as I am during large transactions as this that I do infrequently. No one reminded me to get things from my car that I traded in or to sign the title card. So the next day, I had to drive 40 miles back to the dealership (approx 80 miles round trip), sign the title card, and retrieve my things. I know some dealerships, that would deliver those items to you since they did not think to remind you before leaving the dealership. Especially, signing the title card or give something in return for this miss. During the negotiations: I was provided an email upfront that reflected all rebates and the total cost of the car. When I worked with the sales agent at the dealership the cost of the vehicle was approximately $750 more than the emailed price. I was told that I had to finance through Toyota to get this price but that was not in the email communication. I was also told Toyota has the lowest interest rate. However, Spire was 2.9% which was lower than Toyota. I ended-up going with Toyota to get the $750 off. This was awkward as I could have paid cash for the vehicle. The Extended Warranty: The next day I cancelled the extended warranty and during my discussions I was sent a cancellation form. The form indicates Send Refund To: with a slot for customer. However, I must provide proof that I paid my trade-in car loan off. I had already given that document to the salesman. Instead of the dealership recognizing I would need this, I had to contact the salesman again to get a copy of my lien release which they kept. I was sent a cell phone picture of it without anything further, just a picture giving me the impression that I was taking too much of their time on this $40k purchase. Based on my experience, I will not be purchasing another car at this location. The people working here seem to want to provide standard or expected customer service but not exemplary service. I'm quite disappointed when this should be a very exciting experience. I usually do not write these lengthy reviews but it makes me feel better and possibly will help the dealership make some improvements in their customer service. I realize Covid-19 imposed some challenges but I would not use this as an excuse. More

Negotiated pricing online, got in and out of the dealership fast and everyone was really friendly. A welcome change to the car dealership experience! Will recommend them to all my friends. dealership fast and everyone was really friendly. A welcome change to the car dealership experience! Will recommend them to all my friends. More

Great service Came in and test drove a highlander. they met my price with all the bells and whistles I wanted. I would recommend. Rob Brink was very helpful and kin Came in and test drove a highlander. they met my price with all the bells and whistles I wanted. I would recommend. Rob Brink was very helpful and kind. More

brake check I appreciate Toyota checking my brakes at no cost. Very friendly servicefrom Rob. I was in and out under an hour. Enjoyed my complimentary hot chocol I appreciate Toyota checking my brakes at no cost. Very friendly servicefrom Rob. I was in and out under an hour. Enjoyed my complimentary hot chocolate. More

It was a cold feeling when I walked in. I was by the a main desk and the lady didn’t say a word for five min. I had to ask for for the person that I was dealing with to buy the truck. She needs to find a main desk and the lady didn’t say a word for five min. I had to ask for for the person that I was dealing with to buy the truck. She needs to find a different job. New More

Rob in service was awesome & helpful. Looking forward to returning for future service. 👍 Don't recommend visiting the parts department. Not very happy people there. 😳 returning for future service. 👍 Don't recommend visiting the parts department. Not very happy people there. 😳 More

Aweaome I had been searching the internet for quite a while looking for a new truck to replace my 2004 Tacoma. I found several options on your website and as I had been searching the internet for quite a while looking for a new truck to replace my 2004 Tacoma. I found several options on your website and asked for more info. Beginning with the internet staff, the sales staff as well as finance, everyone was very helpful. More

New battery They got me in right away, checked out the problem, made a recommendation and the car was ready to go in a very short period of time. They got me in right away, checked out the problem, made a recommendation and the car was ready to go in a very short period of time. More