St Cloud Toyota

Service not completed when promised. I called service department to make appointment for a normal 10K service on My Lexus SUV and sedan. I was told that we had multiple technicians on han I called service department to make appointment for a normal 10K service on My Lexus SUV and sedan. I was told that we had multiple technicians on hand and could service both vehicles at same time. We made appointments this way so we could both take a walk and avoid sitting in the waiting area to avoid any virus. We took a walk, shopped at Menards and returned about 1.25 hours after dropping the vehicles off. Service was not complete at this time as promised. Completion of service was close to TWO hours on both vehicles. We both have light tan interior carpet and door sills. After picking up both vehicles there was dark stains on door sill and carpet indicating a technician had dirty boots/shoes.On the up side after questioning the delay in servicing, I was given a free coupon for an oil change on our next service. I returned 2 days later to show the service department the dark stains. Brian used a cleaner and towel to eliminate stains. More

Ben Becker and his team really do take care of the customer. They listen and try to accomplish everything I asked to beyond my expectations. Great communication. Great team. customer. They listen and try to accomplish everything I asked to beyond my expectations. Great communication. Great team. More

Advisor did not know about fuel pump recall and said Toyota did not have a solution After I spoke with general manager I was able to get necessary information Toyota did not have a solution After I spoke with general manager I was able to get necessary information More

Delightful car buying experience! The employees were extremely helpful when I was switching from a 2018 RAV4 to new 2020 RAV4. The vehicle was ready for me indoors when I arrived to th The employees were extremely helpful when I was switching from a 2018 RAV4 to new 2020 RAV4. The vehicle was ready for me indoors when I arrived to the dealership. My visit with Marc in Finance was seamless and Alex did an excellent job explaining the features of the new vehicle. Overall, I was thoroughly impressed by the kindness and commitment that the employees displayed to ensure that the car buying experience was enjoyable! More

Everyone at St Cloud Toyota has been extremely helpful, kind and knowledgeable! I wouldn’t take my vehicle anywhere else for service. Keep up the excellent work!! kind and knowledgeable! I wouldn’t take my vehicle anywhere else for service. Keep up the excellent work!! More

Two year old Rav said it needed service. Turns out it was just due for tire rotation which, of course, is important and often neglected. Did a little shopping while we waited, gout the call and picked ur up. just due for tire rotation which, of course, is important and often neglected. Did a little shopping while we waited, gout the call and picked ur up. They even washed it at our request! More

My boyfriend brought my car in for an oil change and was pleasantly surprised how easy of a process it was. So thank you for making it easy for him! pleasantly surprised how easy of a process it was. So thank you for making it easy for him! More

Great service, great environment. I don't have much to say other than that, as usual, everything was on target -- appointment time, speed of service, friendliness of employees, all exc I don't have much to say other than that, as usual, everything was on target -- appointment time, speed of service, friendliness of employees, all excellent. More

AC check The service department checked my AC within the time estimated. The waiting area is nice and clean with amenities. The final assessment wasn’t what I The service department checked my AC within the time estimated. The waiting area is nice and clean with amenities. The final assessment wasn’t what I wanted to hear. Old car needing too much work! More

Saint Cloud Toyota has great customer service. They are very helpful and willing to work with you towards a fair deal. I will be back again in the future. very helpful and willing to work with you towards a fair deal. I will be back again in the future. More