St Cloud Toyota

Brakes for a 2012 Prius I scheduled a brake service to be performed after a recent oil change and inspection revealed that the original brakes on our Prius needed attention ( I scheduled a brake service to be performed after a recent oil change and inspection revealed that the original brakes on our Prius needed attention (160,000 miles on the first set of pads!). Got a quote and came to pick up the vehicle and found the bill to be over a hundred more than the quote. I showed this to the service rep along with the coupon I had for $60 off which would have made the total cost about $420. The rep explained to me that the quote I had been given was missing the labor charges on the rear brakes. I told him I felt I had been misled, and he understood. He spoke with the manager, and my bill was adjusted to $453. Not perfect, but they were willing to appease my disappointment with $130 off their original bill. Apparently they have a glitch in their computer system which left off the rear brakes labor portion in the original quote. I was pleased that they understood my frustration and were willing to do something about it. I've always been happy with the service I've received here. More

A shout to your sales man Rick for not being a pushy sales person and he was very customer friendly! Thank you!! With Rick being very busy still made time for all customers sales person and he was very customer friendly! Thank you!! With Rick being very busy still made time for all customers More

"trusted exceptional service as always" Any dealership can sell a vehicle, fairness and great service are vital in taking care of the customer. I have always been treated fair when having m Any dealership can sell a vehicle, fairness and great service are vital in taking care of the customer. I have always been treated fair when having my vehicle serviced, they apply discount coupons if available. St Cloud Toyota has never tried to sell service I didn't need, always efficient in what work was done. Ben Becker is an exceptional person to deal with, always professional and friendly every time we cross paths, does a great job with customers!! Yesterday Rob provided a free car wash along with the service visit. Nice waiting area with free coffee, cappuccino, and tea are appreciated as we drive 60 miles from Baxter, MN because of all the "good service experiences" there, clean restrooms, vending opportunities are convenient too. Rob informed me of the TSC Plan which saves me money on oil changes / tire rotations / 2 years Roadside Assistance included, no high pressure - just informative. I went for it, good for 2 years with 5 services. I'm always for saving money. My first purchase with St Cloud Toyota ('09 Camry) was very fair & enjoyable, as was my second purchase of the '13 Highlander in Dec of 2015. We have also purchased & dealt with their Waite Park Auto & Sport Store when helping our granddaughter purchase her first car, an '03 Camry, the experience was very good, fairness and assurance of a quality vehicle much appreciated. I drove the car home and couldn't believe what a nice car she was able to acquire on her limited budget! I always tell friends & family about St Cloud Toyota - and the great experiences whether buying, or the great service experiences while having service work done. I have been to and witnessed over my years dealerships that try "up sell" unnecessary service or repairs to customers - I return to St Cloud Toyota because I have never experienced that with them. TRUST is what it's all about, they have earned my trust with reputable dealings. More

work done on time and and very helpful with repairs needed work was done in a quick time frame, was a little disappointed in some of the costs of the work, Had a brake ob done and asked for them to rotate the work was done in a quick time frame, was a little disappointed in some of the costs of the work, Had a brake ob done and asked for them to rotate the tires and they charged me for rotate. all 4 tires were already off the vehicle for 4 wheel brake job, crazy that they charged me to basically put the tires back on the vehicle after a brake job! some other questionable charges but that one takes the cake for me. More

Brian at St. Cloud was beyond helpful and professional. He took the time to listen thoroughly to the issues with our vehicle and was able to help us find the best solution. He went above and beyond to ma He took the time to listen thoroughly to the issues with our vehicle and was able to help us find the best solution. He went above and beyond to make sure Toyota took care of us and our vehicle. We drive an hour because the service at St. Cloud Toyota is excellent. More

Brian was helpful I went in for a simple oil change and inspection. Brian offered a complimentary car wash which I really appreciated. My car was ready when promised. B I went in for a simple oil change and inspection. Brian offered a complimentary car wash which I really appreciated. My car was ready when promised. Brian reviewed the service and I was on my way. I always have a good experience at the service center. More

In and out.....no hassle! the amazing team at Toyota service greeted me at my car, updated me in the lobby, reviewed my chart, and sent me on my way. the amazing team at Toyota service greeted me at my car, updated me in the lobby, reviewed my chart, and sent me on my way. More

Can't Thank Tom and Ben enough I have had really bad luck with my vehicle. My own bad luck, not the actual vehicle itself. When I needed it fixed, Ben and Tom were there with no que I have had really bad luck with my vehicle. My own bad luck, not the actual vehicle itself. When I needed it fixed, Ben and Tom were there with no questions asked and ready to help. I knew it was going to cost a lot but they made sure that the cost was as minimal as possible. They are the best people I could ever work with when dealing with a vehicle. Always dependable even when I am sure they are tired of seeing me. Ha Ha! THANK YOU THANK YOU THANK YOU More

GREAT SERVICE Everyone is always very pleasant and helpful. They are always wiling to go the extra mile for me. I love the service and my Toyota Prius. I have bee Everyone is always very pleasant and helpful. They are always wiling to go the extra mile for me. I love the service and my Toyota Prius. I have been a customer since I bought my first Prius in 2011. More

A little checkup Had noticed a few strange things related to 4wd, indicator lights etc. notified sctoyota and they called back nice and prompt. Scheduled me up the nex Had noticed a few strange things related to 4wd, indicator lights etc. notified sctoyota and they called back nice and prompt. Scheduled me up the next morning. Pretty nice. Ran all the computer checks . Things checked out BUTTHE ESSENTIAL thing is that everything is documented, so any return trips can use all that info. Recommended. More