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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,071 Reviews

3,071 Reviews of St Cloud Toyota - Service Center

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August 28, 2020

The tires had cupped on drive to Montana so had to have them rotated and fixed during trip. This is what I was trying avoid More

by lindajomurray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not recall
Aug 31, 2020 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We would like to learn more about your situation. Please call our Service Manager, Ben Becker, at 320-253-2581 at your earliest convenience.

August 28, 2020

Enjoyed working with the service manager. He did a nice job working with me and using coupons for my brakes. Also got a loaner car which was nice! More

by sussmansusan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota!

August 27, 2020

Respectful interaction with Brian - sales commitment to two free oil changes was honored. Left confident all was well with my Tacoma until the next service. More

by KLJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers' lives. Thank you for choosing St. Cloud Toyota!

August 27, 2020

They are the best to work with. Timely, friendly and efficient. Love that they provide shuttle service so I don’t miss work. Highly recommend them More

by AUDREYOLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

St Cloud Toyota responded

Thank you for the great review and recommendation! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota!

August 26, 2020

Service consultant, Brian Eikmeier, was extremely courteous and helpful with questiions about today's visit. In addition he explained options re: maintenance that will be required in the near futur More

by ktrueman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota and we are so happy to hear you are loving your Highlander!

August 26, 2020

Lost my trust in the multi point inspection with many points being checked off but not actually taken care of. Two visits in a row! More

by ALEXI.GACKE
Recommend Dealer
No
Employees Worked With
Dan Faber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We are very sorry to hear that our Service Department didn't live up to your expectations. We value your feedback and we would like the opportunity to discuss your experience further. Please call our Service Manager, Ben Becker, at 320-253-2581 at your earliest convenience.

August 25, 2020

Finally found out out the lock problem was and fixed in a very reasonable time. Aldo all the people were very friendly when helping me out 😊 More

by RANA4_90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 25, 2020

Rob is the reason I drive from St Michael to St Cloud to this dealership. He is always fair. He looks out for me yet looks out for the dealership also. The dealership is always clean and tidy. More

by XCHELLE1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers' lives. Thank you for continuing to choose St. Cloud Toyota, we appreciate having you as a customer!

August 24, 2020

I wished I would have bought my truck at this dealership. They are fabulous. I'll always bring it in here for service because I know I can trust their workmanship. The best! More

by LORI26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara LeBrun
Aug 25, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers' lives. Thank you for choosing St. Cloud Toyota!

August 24, 2020

About the only thing that was a positive was the service tech Marvin who was in a difficult position that I can appreciate dealing with the customer and the service folks that actually worked on the car. He More

by ROTHRX
Recommend Dealer
No
Employees Worked With
Marvin Graham
Aug 25, 2020 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We would like to learn more about your situation. Please call our Service Manager, Ben Becker, at 320-253-2581 at your earliest convenience.

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