St Cloud Toyota - Service Center

Very professional. I've never owned a new car till now, & they are making the experience better & better all the time! I will keep returning with the all around great service I get here! they are making the experience better & better all the time! I will keep returning with the all around great service I get here! More

All the folks at St. Cloud Toyota are great. Brian in the service dept. Is wonderful. He will go out of his way to make sure your experience is second to none. service dept. Is wonderful. He will go out of his way to make sure your experience is second to none. More

The service there was excellent. They were up front about pricing and the length of time that it was going to take to do the install of the tonneau cover. I am very pleased with the people that helped me. I pricing and the length of time that it was going to take to do the install of the tonneau cover. I am very pleased with the people that helped me. I would recommend this dealership to anyone. More

Quick service check in and out, shuttle service makes dropping off my vehicle at lunch and picking it up after work easy! Good communication when my vehicle is done. dropping off my vehicle at lunch and picking it up after work easy! Good communication when my vehicle is done. More

Marvin Graham, the service manager, was very polite and patiently answered all of my questions. The waiting area is clean and comfortable. I got a free car wash after the oil change, which was nice. patiently answered all of my questions. The waiting area is clean and comfortable. I got a free car wash after the oil change, which was nice. More

Rob was both friendly and efficient. The work on my car was done in a timely manner. Great service! All in all, time well spent was done in a timely manner. Great service! All in all, time well spent More

I could have not had a worse experience when it came to getting my car done. I went in to get an oil change and it went from taking 45 minutes to over 3 hours long due to the battery being "in the red" acc getting my car done. I went in to get an oil change and it went from taking 45 minutes to over 3 hours long due to the battery being "in the red" according to them and needed changing. They did not even inform me how long it would take. they just had me sitting there for 3 hours long. I have had this car that I got from them for less than 6 months and paid a lot of money including protective service so I am not sure why they would give me a car with a battery that was dying. I was misinformed on when the sales rep sold it to me and in 6 months they are already making me pay for my own repairs. To make it worse, I went up to make a complaint and talk to a sales rep so that they could explain it better to me and he said he would look it up and he left me waiting by myself for over 1 and a half hours and never came back to me. I went up to the desk to ask if she could inform me if he came back and she never even said a word to me where he was. I could not be more disappointed with toyota and if there was such a thing as zero stars I would give it. If I could give the car back and bring my business somewhere else I would never return to toyota again with the lack of help they gave me. Unfortunately I am stuck with them for the time being. The only good thing I can say about toyota is Rob Gable. He helped me get the battery fixed right away and was super polite to me even though he wasn't part of the sales team that sold it to me. For the rest of the people I asked for help, sadly I did not know there names, they were horrible when it came to customer service. I am sorely disappointed in how I was treated.... More

could do more to ensure COVID 19 safety - not everyone wearing masks - consult rooms doors should stay open to circulate air - scheduled for 8:00 am - no follow up until 10:00 - work completed at 11:00 - wearing masks - consult rooms doors should stay open to circulate air - scheduled for 8:00 am - no follow up until 10:00 - work completed at 11:00 - would like faster turn around time More

Marvin exceeded my expectations!! He’s very tentative to his work. It was a pleasure working with Marvin G. I will definitely recommend him to friends/family. his work. It was a pleasure working with Marvin G. I will definitely recommend him to friends/family. More

Brian knew me and my vehicle, that was a nice feeling. He explained things very well to me of what my options were, what should be done now and why and options to complete items later. I really apprecia He explained things very well to me of what my options were, what should be done now and why and options to complete items later. I really appreciated all his help and expertise! More