Stamford Ford Lincoln

Great Experience Recently leased my third vehicle (2015 Explorer) through Stamford Ford and each time the experience was great. Barry Pasqualini was there all along th Recently leased my third vehicle (2015 Explorer) through Stamford Ford and each time the experience was great. Barry Pasqualini was there all along the way and worked with me on finding the right vehicle for my family. Thanks Barry! More

Leasing a new ford I had a wonderful experience leasing a Ford Encore. Barry Pasqualini spend a lot of time explaining my options and helping me find the right car. Ev I had a wonderful experience leasing a Ford Encore. Barry Pasqualini spend a lot of time explaining my options and helping me find the right car. Everyone at this dealership made the process very pleasant. More

It cost me just a drive to Stamford Ford Dealer! On Friday August 19 after a week of trying to get Sprint to Sync my new phone to my Ford Escape I decided to try Stamford Ford Dealer. This is the de On Friday August 19 after a week of trying to get Sprint to Sync my new phone to my Ford Escape I decided to try Stamford Ford Dealer. This is the dealer I have used since I purchased my 2010 Ford Escape. I was not able to call but decided to take a chance and just go. Well, to my pleasant surprise Dan Sexton was able to sync my phone explained how to so going forward hopefully I will remember :) But the customer service was outstanding he took care of this so quickly and he made my day. And it cost me nothing but a drive to the Stamford Ford Dealer! That's taking customer service to the next level!!! Thank you Dan Sexton!!! More

#1 customer service...my foot! Where do I begin, on Wednesday August 20, 2014, I walked into to Stamford ford and was helped by a salesman Clay Morsey. I was interested in purchasi Where do I begin, on Wednesday August 20, 2014, I walked into to Stamford ford and was helped by a salesman Clay Morsey. I was interested in purchasing a 2014 expedtion el. While waiting over 20 mins for a price, I used the app truecar, and within 5 mins had quotes and certificates from 3 different dealers locally. The vehicle I was interested in had a MSRP on 61,500, Clay finally came back with the price of 59,500. I showed him my quotes from truecar the best was 55,400. (Keep in mind, this is a 2014 left over, as the 2015's are now available for order). Clay introduced me to the sales manager named Tom. Tom explained to me that they no longer use truecar but would honor their price to gain a customer because they are the "number 1 in customer service"! I made an appointment to come in the next day to get my car appraised and go on a test ride. Thursday came and I was unable to make it in to the dealership. I attempted to reach out to Clay, leaving him a voicemail, that never got returned, expressing my interest in the vehicle and letting him know to expect me on Saturday. Clay's day off was Friday. On Saturday, I walked into the dealership to find out that Clay never made it into work. I spoke with another salesman named Dan. I expressed my reason for coming and specifically asked to test ride that vehicle. I was advised to "sit tight", and he would pull up the vehicle for a test drive. After making a copy of my license, I sat patiently waiting for approx a half hour. Finally dan, drove up in a 2014 Lincoln navigator. I immediately expressed my concern and was told, "it's practically the same thing"! Then after waiting and addition 20 mins, he tried to push me into a regular expedition or shortie, not the one I was there to purchase, I expressed my concern and walked out of the dealership! Fast forward to Monday morning, August 25, 2014, I received a phone call from Clay, I advised him I was unable to talk but would call him back later. Immediately after I received a phone call from tom. I advised tom, that I was going to deal with his brother in law Dom (the owner of the company). Towards the end of my work day I received and email from Clay, apologizing for "my bad experience" and explaining to me that the vehicle we were looking at was swapped out with another dealer on Saturday. I expressed concern, that I was not notified of such happenings, given my complete waste of time coming in on Saturday. I told him if he returned my call on Thursday, I would of placed a deposited on the vehicle. I was upset knowing that after having me on the hook for that vehicle they would swap it without giving me a courtesy phone call or chance. I expressed my concerns to Clay, and advised him that a dealership that prides themselves in customer service, would be more attentive to their customers needs. I would of been ok with everything up until this point. I then received not one but two, condescending emails from Clay. I also reached out to the owner, Dom, who was extremely defensive. Stated that the reason his business is number one is cause he makes himself and his cell number available to customers. As a professional, I will never step foot in his dealership again, instead of being empathic to my needs as a customer, he immediately became defensive. I'm glad his cell number is available for disheartened customers after they have been wronged by his staff. That makes everything better! I'm giving this dealer one star, however they didn't even earn that from me! Buyer beware, it takes more than someone's cell phone number to know they truly value you and your business. I have since my experience read up on the "#1 customer service ford dealer" and there are many people whom have been treated poorly by Dom and his staff. Self entitlement is good for some but I pride my self on reputation, something Dom and his staff are lacking in my book!!! #1 in customer service...my foot!!! More

Leasing my third car with Stamford Motors! For the past six years I had leased a Lincoln MKX from Stamford Motors and I have now leased the brand new Lincoln MKC! They have always had wonderfu For the past six years I had leased a Lincoln MKX from Stamford Motors and I have now leased the brand new Lincoln MKC! They have always had wonderful customer service! I have dealt with Lena the last six years and I highly recommend her! She is great and caring and truly understands the needs of the customer! More

A success I was a customer of Colonial Ford in Danbury ever since I have been driving! I worked with Barry Pasqualini in the quest for downsizing my vechicle. B I was a customer of Colonial Ford in Danbury ever since I have been driving! I worked with Barry Pasqualini in the quest for downsizing my vechicle. Barry was more then understanding, helpful, professional about the situation! I walked in , test drove, made a deal and left satisfied after working with Barry! I have been a customer with colonial for to long and have found my dealership of choice! Thanks so much FORD of Stamford! More

Great experience I recently leased a brand new 2014 Ford Fusion Titanium with Bob at Stamford Ford and I have to say that this was probably the best car buying experie I recently leased a brand new 2014 Ford Fusion Titanium with Bob at Stamford Ford and I have to say that this was probably the best car buying experience I have ever had. I was in a situation where I made a car purchase less than a year ago, but wanted to switch into a lease to save some costs. I originally visited Stamford Ford about two months ago to see what my options were, but at the time it didn't look like it was going to work out. Bob continued to stay in touch with me trying to see if there was a way to make things work. He listened to me, understood what I needed in order to get the deal done and eventually made it happen. Typically I can't stand the whole process and dread everytime it comes around to getting a new car, but with Bob, there was no hard sell, there was no pressure, there were no gimmicks and he was upfront and honest throughout the whole process and he truly worked with me to earn my business. I am extremely happy with my experience at Stamford Ford and will certainly be coming back in the future. More

Professional and Fair Richard was patient and worked with me to develop a great deal. This is our second car from Stamford Ford in a year and we will come back again for t Richard was patient and worked with me to develop a great deal. This is our second car from Stamford Ford in a year and we will come back again for the sales professionalism and great customer service. More

BEST BUYING EXPERIENCE EVER I am retired Navy. I have traveled all over and lived in many places throughout the United States. I must say that Stamford Ford HANDS DOWN was the I am retired Navy. I have traveled all over and lived in many places throughout the United States. I must say that Stamford Ford HANDS DOWN was the best experience I have ever had buying a new vehicle. Friendly, They listen to your goals and needs. They without hesitation get you what you want. I would definitely recommend Stamford Ford to anyone that is wanting a new vehicle. More

Most helpful people on earth After many years dealing with Stamford motors, they are getting better and better, Great customer service, good service people! Miles Möbuis is fant After many years dealing with Stamford motors, they are getting better and better, Great customer service, good service people! Miles Möbuis is fantastic extremely helpful and goes the extra mile every time, he keeps me coming back to this dealer and I am grateful for all his attention. More