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Stamford Ford Lincoln
Stamford, CT
1,983 Reviews
Welcome to Stamford Ford! Located in Stamford, CT, Stamford Ford has been Connecticut's #1 Ford & Lincoln dealer for over 10 consecutive years! We have also been ranked as one of the top 100 Ford Dealers in the country for Customers Service for six consecutive years. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Stamford Ford Lincoln a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,983 reviews
October 19, 2012
In September 2011 I was sold a CERTIFIED Pre-Owned 2008 Edge. Upon request I was supplied with a clean car history report and within a week of purchase I had the car back at the dealership for service. The Edge. Upon request I was supplied with a clean car history report and within a week of purchase I had the car back at the dealership for service. The car struggles and jerks at red lights as well as riding uphill. We love to ski and I'm afraid of it dying on me in the winter so in July 2012 I started looking at trading it in for a lease. I took the car to CarMax for an appraisal and I was offered $13,000 when I owed $20,000! I was told that the car had been in an accident and that it had after-market doors. I thought surely they were mistaken, so I went for a second opinion to a dealership in my neighborhood. I was able to look at the details of the CarFax report and to my utter astonishment, the car had been reported stolen on 08/03/2009 and recovered on Apr 04/29/2010. It was missing for almost 9 months, then it was in an accident in 2011!!! I called the dealership and met with Bob Hermanns, the used car manager, several times during the summer of 2012. Bob promised, in person and on the phone, to guarantee the full amount of my loan (at the time $20,000) should I decide to trade in my Edge at Stamford Ford. If I decided to trade elsewhere he told me that he would guarantee to buy the Edge from the alternate dealership for $19,500. I've shopped around the past couple of months and now that I've found a lease that I am ready to move forward with, Bob has retracted the guaranteed offer. He claims that he has too many Edge's coming off lease and that he does not want to take in a "worthless car!" I did not devalue the car, the dealership sold it to me devalued! According to other dealerships and kbb.com the car is worth $4,000 less because of the accident and theft on the CarFax report! I'm not looking to gain extra from this situation, I simply want to give back a bad car! As a single mother of two young children I'm barely getting by and I cannot afford to cover Stamford Ford's negative equity as a trade in. The interactions with the Stamford Ford management team have been extremely offensive! At the time of purchase THREE separate contracts had to be printed because of errors. Bob whispers condescending comments under his breath during conversations, and claims that a CarFax report has no bearing on the value of a trade-in! Yet, he devalued my BMW, as a trade, when I bought the Edge, because of an accident! As a high school English teacher I strive to teach my students accountability and I expect Stamford Ford to step up and account for their mistake. It is not my fault that lots of Edge's are coming off lease. I was sold a car with a history of abuse, as the seller, I expect Stamford Ford to honor their commitment to customer satisfaction and render my situation whole! More
by EdithMiddleton
Helpful September 13, 2012
Tony Siciliano was wonderful... The ford focus it's my first car and he made so easy for me to purchase that car!! I will def recommend this dealer ship and the sales person "Tony Siciliano" first car and he made so easy for me to purchase that car!! I will def recommend this dealer ship and the sales person "Tony Siciliano" More
by Cristina0623
September 13, 2012
The service department in this dealership will bend over backwards to make their customers feel at home. You are always greeted when you walk in, there is always a beverage for you while you wait, they alw backwards to make their customers feel at home. You are always greeted when you walk in, there is always a beverage for you while you wait, they always let you know what is going on with the repair, and the cashier is very nice. I trust the guys that work on my vehicle and I can usually get an appointment when I need it. When I purchased my vehicle, the entire sales department was friendly and helpful. Any sales person would answer my questions and the sales manager was always there to help. When I picked up my new car they went over it with me front to back to be sure i understood how to use everything. On more than one occasion, I have had to call or stop in because I did something wrong with my technology in the car and ANYONE who was in sales was willing to help. I have never seen that in a dealership before. More
by cspiegler
August 03, 2012
Sales team works to ensure that customers are the center of their focus. Michael was amazing and worked to give the best customer service. I would tell any driver to give the 2013 Ford Escape a try. of their focus. Michael was amazing and worked to give the best customer service. I would tell any driver to give the 2013 Ford Escape a try. More
by dfdrus
Employees Worked With
July 19, 2012
We knew what product we were interested in, When spoke with salesman he was very co-operative and provided all the information about the car (FORD Fusion Sel) and gave us a rough estimate of monthly pric with salesman he was very co-operative and provided all the information about the car (FORD Fusion Sel) and gave us a rough estimate of monthly price for leasing including all incentives provided by Ford Motor Company. Finance Manager was very courteous and explained all the terms and related costs, schedule of payments etc. More
by bikasball
Employees Worked With
Anthony Sicillino & Anthony XXXXXX (Finance Manager)
July 17, 2012
I am continually amazed with the service of this dealership. This is about the 7th car I have purchased with confidence over the past years. I return due to the great customer service received and dealership. This is about the 7th car I have purchased with confidence over the past years. I return due to the great customer service received and trustworthy ethics of both Don and Chris Febbraio. Great follow through and genuine caring about your purchasing experience. 100 % satisfied with the service I have received over the past years. I can not say enough about such a wonderful dealership. Christine Arnette More
by carnette
Employees Worked With
Don & Chris Febbraio
July 15, 2012
Was sold a 169 inspection point preowned certified car that was a LEMON. Engine sputtered and car stalled on parkway, very, very scary. Engine light would come up on the dash and spanner sign. It was take that was a LEMON. Engine sputtered and car stalled on parkway, very, very scary. Engine light would come up on the dash and spanner sign. It was taken in several times, but they could not fix it, instead talked down the problem. I traded it in and lost lots of money. Now I see that the car is offered for sale again. Stay away from car with VIN #: 4M2EU48E38UJ17202 despite all the goodies like TV console, etc. By the way, Ford Motor has been informed of the serious factory defect of this vehicle. The attractive price tag of the car made me suspicious and I asked about it. Was told that it had been on the lot for too long and costs a lot in insurance, hence the relatively low price. Had I listened to my gut, I would not have ended up with a lemon. Was given the 169 point inspection report with all boxes ticked, but not even the key fobs were working when I picked it up the vehicle. The media system did not have the synch by Microsoft bluetooth functionality installed according to the specs, yet this box was checked in the report. Car had paint damage which was going to be repaired. After paper work was done and car presented, half the paint damage was still there with the response "we cannot eat that cost". Pomises after promises that were not kept, even when trading it in. I had no option than to go back to them as I did not want to sell to an individual nor go to another dealership and say I want to trade it (a lemon) for the very same vehicle.... You may buy a new car there and everyone will be picture book courteous, but stay away from preowned. Seems they have folks screening these reviews. Interesting that a customer would in 2012 comment on a review dating back to 2010..... More
by MountaineerLEMON
Employees Worked With
Siegfried Gugger
June 20, 2012
I don't normally respond to these, but Stamford Ford is such a great dealership I just had to let everyone know. As a perfectionist who has a relationship with many dealerships in the area because of my j such a great dealership I just had to let everyone know. As a perfectionist who has a relationship with many dealerships in the area because of my job, I have found Stamford Ford Lincoln to be the best! Hands down! No question! It's a casual, no-pressure atmosphere with great salespeople and a terrific service dept. They will work with you to get you in the car YOU want at a great price and the best service dept. to back them up. You won't do better than Stamford Ford Lincoln! More
by timothyblewis
Employees Worked With
Lena Spagnuolo, Dominic Franchella
June 11, 2012
The new service team is really on the ball. Pricing was better than expected. Recommended service was less expensive than my mechanic quoted. I will be returning for all my service work now. better than expected. Recommended service was less expensive than my mechanic quoted. I will be returning for all my service work now. More
by leader88
Employees Worked With
peter bloom
June 11, 2012
I took my 2008 Ford Explorer in because I thought I needed brakes and sure enough i did. The service team helped me out and the price was cheaper then I thought. I'm very impressed on how the service needed brakes and sure enough i did. The service team helped me out and the price was cheaper then I thought. I'm very impressed on how the service people really listen and go above and beyond to make sure that I was satisfied. I did not buy this explorer there but in the fall I will be buying my next one there . More
by A powers
Employees Worked With
Bob, Peter, and Anthony
