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Stan McNabb Chevrolet Cadillac of Columbia

Columbia, TN

4.8
1,782 Reviews
Since 1980, Stan McNabb has been going by the old school rule of "treating others the way you want to be treated." We are excited to bring this level of service to our new Chevy Cadillac dealership in Columbia,
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101 S James Campbell Blvd

Columbia, TN

38401

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Showing 1,782 reviews

July 22, 2020

I arrived at 9 for my appointment and waited 3.5 hours for just a diagnostic test. only to be told every 45 minutes that it needs charging. I see people after me leaving before me and then you’s wanted $3 More

by alaimon54
Recommend Dealer
No
Employees Worked With
Lori Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Thank you for your feedback. I apologize that your service was not up to par. Please give me a call at 931-388-3824. Sincerely, Trey McNabb

Jul 22, 2020 -

alaimon54 responded

I called. No answer but did leave my name and number with your switchboard

Jul 22, 2020 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Thank you for taking my call today. I hope you have a good day! Trey

July 20, 2020

Got an appointment the next day! Was provided transportation! Called me with estimate of work to be done! AC drain stopped up and needed to be replaced! Everything was completed as planned, estim More

by Ed
Recommend Dealer
Yes
Employees Worked With
Patrick Carlson
July 20, 2020

The communication could be better. The work was good, it correct the problems. I would have like to be kept up with the process, concerning whether the tires came in and time went the More

by SLOUAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Brennan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Thank you for your feedback. I am sorry that our communication was not up to par. We will definitely do a better job on your next visit. Sincerely, Trey McNabb

July 17, 2020

Was pleased with service. Disappointed that tire wasn’t at least partially covered by some type of warranty. Overall pleased. Will plan on using service department in the future. More

by gfrankp
Recommend Dealer
Yes
Employees Worked With
Patrick Carlson
July 17, 2020

Very relaxed and stress free. 2019 Chevy 2500 LTZ Duramax/Allison My experience was great. Everyone was friendly and helpful. Dealership checked out my trade as I test drove their More

by melee1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Truelove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember the names, but I also talked with several other employees while there, all friendly!, Matt " Big G " Grisham, Terri Anderson, David Sykes
July 16, 2020

I took my 2015 Silverado in because the a/c was not working. It was blowing, not cooling so I figured it was a leak. First of all a five year old vehicle should not be having a/c issues, but that is an More

by mitchwilliamson
Recommend Dealer
No
Employees Worked With
Lori Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Mitch, Thank you for your feedback. I am sorry that your experience was not up to par. We will look into the pricing for this type of repair. Sincerely, Trey McNabb

July 16, 2020

Horrible experience! They're definitely only out to make a dollar and don't care about the customer needs. Make sure that you take the cars to your own mechanic to get an inspection before you buy because More

by Customer
Recommend Dealer
No
Employees Worked With
Chris Johnson, David Sykes
Jul 16, 2020 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Thank you for your feedback. I am sorry that your experience with us was not up to par. I am unable to locate you in our system, so please give me a call at 931-388-3824. Sincerely, Trey McNabb

July 15, 2020

repair work on rear tire assembly the crew was very friendly and nice even the ones up front were even friendly offering water cokes and helping to see if i needed anything the repai More

by OILWELL50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christina Ortiz
July 15, 2020

Everyone I came in contact with @ your dealership was knowledgeable & courtesy. My vechile was repaired expertly, in a timely manner! My visit was very enjoyable! Thank you! Stephen Racht More

by rockbratz2
Recommend Dealer
Yes
Employees Worked With
Joel Rimmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Carlson, Christina Ortiz
July 15, 2020

Everyone was friendly and helpful that we came in contact with. Bud and Chris J. were very helpful and patient with all the questions we had. More

by garlobaker
Recommend Dealer
Yes
Employees Worked With
Bud Todd, Chris Johnson, David Sykes
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