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Stan McNabb Chevrolet Cadillac of Columbia
Columbia, TN
1,782 Reviews
Since 1980, Stan McNabb has been going by the old school rule of "treating others the way you want to be treated." We are excited to bring this level of service to our new Chevy Cadillac dealership in Columbia,
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,782 reviews
July 22, 2020
I arrived at 9 for my appointment and waited 3.5 hours for just a diagnostic test. only to be told every 45 minutes that it needs charging. I see people after me leaving before me and then you’s wanted $3 for just a diagnostic test. only to be told every 45 minutes that it needs charging. I see people after me leaving before me and then you’s wanted $377 from me for just a test and battery. Ripoff. I paid $116 for the battery and $20 to have it installed. Big difference there. plus received $19.25 back for core charge. I will not to be back to your dealership. More
by alaimon54
Verified CustomerEmployees Worked With
July 20, 2020
Got an appointment the next day! Was provided transportation! Called me with estimate of work to be done! AC drain stopped up and needed to be replaced! Everything was completed as planned, estim transportation! Called me with estimate of work to be done! AC drain stopped up and needed to be replaced! Everything was completed as planned, estimate was very accurate! Very good service! More
by Ed
Employees Worked With
Patrick Carlson
July 20, 2020
The communication could be better. The work was good, it correct the problems. I would have like to be kept up with the process, concerning whether the tires came in and time went the The work was good, it correct the problems. I would have like to be kept up with the process, concerning whether the tires came in and time went the job was done. More
by SLOUAL
Employees Worked With
July 17, 2020
Was pleased with service. Disappointed that tire wasn’t at least partially covered by some type of warranty. Overall pleased. Will plan on using service department in the future. at least partially covered by some type of warranty. Overall pleased. Will plan on using service department in the future. More
by gfrankp
Employees Worked With
Patrick Carlson
July 17, 2020
Very relaxed and stress free. 2019 Chevy 2500 LTZ Duramax/Allison My experience was great. Everyone was friendly and helpful. Dealership checked out my trade as I test drove their 2019 Chevy 2500 LTZ Duramax/Allison My experience was great. Everyone was friendly and helpful. Dealership checked out my trade as I test drove their truck. They made me an offer on my trade that exceeded my expectations. Some dealerships want to steal your trade, this was not the case at Stan McNabb. My trade was real clean and they noticed that. I asked a lot of questions about the truck and did some calculating and we were only $200.00 apart on first offer. I then chose to make the deal. I had started on the internet and then talked with Laura Lee Truelove via text and phone call. She always took my calls or returned them quickly with the answers I needed. Again everyone at the dealership was helpful and pleasing to deal with. Truck was recleaned while we took care of paper work. Thanks for a pleasing experience, un-like many others I have had at other dealerships in the past. This was a stress free event. Michael More
by melee1977
Employees Worked With
Other Employees :
Don't remember the names, but I also talked with several other employees while there, all friendly!, Matt " Big G " Grisham, Terri Anderson, David Sykes
July 16, 2020
I took my 2015 Silverado in because the a/c was not working. It was blowing, not cooling so I figured it was a leak. First of all a five year old vehicle should not be having a/c issues, but that is an working. It was blowing, not cooling so I figured it was a leak. First of all a five year old vehicle should not be having a/c issues, but that is another issue unto itself. My issue with this service was the amount for the repair. After the $200 to just locate the leak it was going to be another $1200 to make the repairs! I understand I am dealing with a dealership but that seemed extremely high so I took my truck to a trusted friend that has been a mechanic for 40 years and owns his own shop. The total cost of the repair was $479... Even if I did get a friends and family discount the difference should not be a $1000! I am a Columbia native. I never did business with Lucas, buying trucks all of which have been Chevrolets from other dealers outside of town. I had hoped with the name change that this dealership had improved it's ways but from what I have seen with this experience I will continue to carry my business outside of town. This review is solely directed towards the powers that be that determine the maintenance pricing. The technician himself and the service reps were extremely easy to work with and understanding. More
by mitchwilliamson
Employees Worked With
July 16, 2020
Horrible experience! They're definitely only out to make a dollar and don't care about the customer needs. Make sure that you take the cars to your own mechanic to get an inspection before you buy because a dollar and don't care about the customer needs. Make sure that you take the cars to your own mechanic to get an inspection before you buy because they sure won't help. More
by Customer
Employees Worked With
Chris Johnson, David Sykes
July 15, 2020
repair work on rear tire assembly the crew was very friendly and nice even the ones up front were even friendly offering water cokes and helping to see if i needed anything the repai the crew was very friendly and nice even the ones up front were even friendly offering water cokes and helping to see if i needed anything the repair work was done very fast compaired to other dealerships i will buy my next car or suv from this dealership you have earned my business and a big thank you to all HARRY sYMLAR More
by OILWELL50
July 15, 2020
Everyone I came in contact with @ your dealership was knowledgeable & courtesy. My vechile was repaired expertly, in a timely manner! My visit was very enjoyable! Thank you! Stephen Racht knowledgeable & courtesy. My vechile was repaired expertly, in a timely manner! My visit was very enjoyable! Thank you! Stephen Racht More
by rockbratz2
July 15, 2020
Everyone was friendly and helpful that we came in contact with. Bud and Chris J. were very helpful and patient with all the questions we had. with. Bud and Chris J. were very helpful and patient with all the questions we had. More
by garlobaker
Employees Worked With
Bud Todd, Chris Johnson, David Sykes
