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Stephen AutoMall Centre

2.9

16 Lifetime Reviews

1097 Farmington Ave, Bristol, Connecticut 06010
Call (860) 583-3325

Latest Reviews

November 29, 2017

"proceed with caution"

- AA

Pretty well documented sale tactics concerns and service department seems friendly until anything more than a oil change is needed. I can't honestly recommend this dealer.

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Employees Worked With

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October 01, 2017

"Stephen AutoMall Centre"

- CDofLM

My experience with Stephen's, specifically Salesperson Piotr (Peter) Urbanski, was as excelllent as that I had with Toyota of Greenfield, specifically Sales Manager Craig, was poor. Peter was knowledgeable, polite, accommodating, helpful and in every way, handled our ultimate purchase at this dealership in the most professional way. I can criticize nothing in my business relationship with anyone at Stephen's. It was easily worth going 40 miles out-of-state for our transportation need. Clint

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Employees Worked With

Piotr Urbanski

June 15, 2017

"Hide and Seek and wow its worth more now it is repaired"

- Johnnycarbuyer

I emailed, inquired and requested pictures of a "newly listed " advertised vehicle, because I live over an hour away . After a week there were still no pictures , so I decided to invest my time on a Saturday and drove over an hour to see the vehicle. I arrived at the dealership, drove the lot, and reached out to one passing by salesman and asked the location of this used vehicle , who in turn replied laughingly ,"it's here somewhere" as he proceeded to continue on his way and headed inside, ... so much for his help. I continued to drive around, and returned to the sales dept. and again inquired about this vehicles location ,I gave a different salesman the stock number and he took the info and went inside for 10 min or so, then returned to inform me that this vehicle was in the body shop having the tailgate repaired , and suggested I could try to look through the window but I likely wouldn't see it as it was covered in plastic to protect from paint overspray , and it wouldn't be ready until Mon or Tues. I left after driving that far not even given the opportunity to "see"it. Now nearly t a week later I see they have put photos online of said vehicle, but they also INCREASED the original price !! I inquired through chat as to why this was higher now, and was told it had been priced prematurely and has now completed the reconditioning process, and has a higher price I don't know how dealerships operate but this scenario seems pretty sketchy and I would caution anyone who does business with them, luckily it wont be me.

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Employees Worked With

It doesnt matter

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Photos & Amenities

  • Customer Lounge Area
  • Authorized Parts Store
  • Authorized Accessories Store
  • Shuttle Service
  • Free Loaner Cars
  • Cable TV
  • Free WiFi
  • Free Coffee
  • Television
  • Vending Machines
  • After Hours Drop-Off
Stephen AutoMall Centre, Bristol, CT, 06010