7/01/19 wife brought in the Jeep for service before our 20 day trip. Service recommended we rotate the tires, wife approved. After the rotation the steering wheel started to slightly shimmy, I called service from the road to inform them, I was told when we get back, to come in to have the rotation reversed. Wife brought the Jeep back in on 8/09/19, only to be charge $59.58, all we wanted was the tires to be put back post rotation. I called Monday 8/12/19 regarding the charge, I was told that is the charge to rotate and balance, which we did not ask for. On top of that my wife was being "up sell" to purchase four NEW tires before service would put the tires back post rotation. Service did not keep to her instructions, to reverse the rotation, but up sold to rotate and balance, then charged $59.58 (6136594/1) without her permission. This was the third time service tried to up sell my wife to purchase new tires. The wear mark is well below the tread line; I am very disappointed with your service department, since I cannot trust your service department to be honest; we will be taking our business else where. (bad news travels faster than good news) Very disappointed customer.