Stevens Creek Subaru

Professional from drive up representatives to the service specialist who was friendly, knowledgeable and saved me $295 on my warrantied battery. Wow. specialist who was friendly, knowledgeable and saved me $295 on my warrantied battery. Wow. More

They were very Professional, they had notified that the Vehicle had been sold, save me a trip. Vehicle had been sold, save me a trip. More

Friendly, customer care, on time, clean work, nice people, good facilities, good mechanics, nice sales people people, good facilities, good mechanics, nice sales people More

Courtesy, knowledge, response time, amenities (the cafe is a great plus), product(s), reasonable and accurate quote. is a great plus), product(s), reasonable and accurate quote. More

Very friendly, knowledgeable sales team, answered all my questions and concerns, I didn’t feel rushed or pressured. This was a great car buying experience! questions and concerns, I didn’t feel rushed or pressured. This was a great car buying experience! More

Mason Rahmani was respectful and forthcoming with essential information throughout the entire evaluation and sales process. There was no pressure to commit to purchasing a car on my first visit. Ma essential information throughout the entire evaluation and sales process. There was no pressure to commit to purchasing a car on my first visit. Mason answered all my questions honestly and without hesitation. I walked away with the car of my choice at a fair price, assured that I would not regret my decision to buy. Basilio Cruz was particularly friendly and efficient while we worked on the financing options. More

The sales representative, Mr. Homayoun Ben, provided an excellent purchase experience. The sales rep helped in test-driving different cars and assisted in the shortlisting process Homayoun Ben, provided an excellent purchase experience. The sales rep helped in test-driving different cars and assisted in the shortlisting process. More

Check in was fast, friendly, efficient and service was done well within time frame quoted. done well within time frame quoted. More

The dealership staff was helpful, friendly and made us feel comfortable with all aspects of the process of purchasing our vehicle. feel comfortable with all aspects of the process of purchasing our vehicle. More

put a tack in my wheel and harassed me claiming that I drove in with it this is a review for the service department, who employ advisors (Hector) who harass their customers, cause damage to their cars, drove in with it this is a review for the service department, who employ advisors (Hector) who harass their customers, cause damage to their cars, and has a service manager who doesnt seem to care to do anything. I went in for a regular maintenance that was included in my service plan. when it was "done" Hector the advisor called me and said there was a tack in my wheel. when I asked how this happened he said I rode in with it and that he saw it. When I told him I took photos of my car before I came in, and why if he saw it he didnt say anything, he proceeded to yell at me, throw things on the desk, swear at me, saying how dare I accuse them of putting a tack on my car. When the car came back to me, there was NO tack on the wheel. He took me back inside to finish my paper work, showed me some blurry photo of my car with some random spots on the wheel claiming it was a tack - and when I went outside, there was magically a tack on my wheel! when the manager came out, he did not apologize for the treatment, insisted I get new tires. I told him there was no way I'm doing anymore business with them, he gave me my paper work and just walked away. With this tack in my tire, I did indeed need new tires - and since its a Subaru AWD, I had to get all four replaced, spending about $1k. I have active cases with the Subaru Corporate, BBB, FTC, and CA Dept of consumer affairs open with this business. The service manager has not responded to my courtesy call. next steps is probably legal action DO NOT TRUST THESE PEOPLE. THIS IS JUST ONE OF A SEVERAL OTHER STORIES OF POOR SERVICE. How can an office-use tack, get stuck into the side of my tire? I had photos of my car before driving in with no tack. They claim they have photos / videos, then just actually show it to me. More