Stevens Creek Subaru
San Jose, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Staff are all helpful, friendly and make me feel as cared for as they will help me take care of my car. Ace, my service contact, was wonderful to work with too! for as they will help me take care of my car. Ace, my service contact, was wonderful to work with too! More
My mom and I stopped for pizza next door, as we waited we proceeded to walk by the dealership to check out the cars, we were not planning on purchasing a vehicle, we were also dressed very casual and not at. proceeded to walk by the dealership to check out the cars, we were not planning on purchasing a vehicle, we were also dressed very casual and not at. all presentable, we had just been at the hospital with my mother receiving her chemotherapy treatment, however Ben, came out to greet us, he was very attentive and treated us with kindness and respect, not worrying about how we looked. This made us very comfortable and more willing to look into the vehicle further, at no time did he pressure us into buying anything. His customer service was top notch, we were also introduced to the Manager and he explained cost, interest and payments. They were very professional and kind, I was worried about my mother and how she was feeling however they made her comfortable and kept checking to make sure she was ok. The process was quick and efficient and I am very impressed with the level of customer service they provided. My mom is very happy with the new car and glad we got to share this experience together. More
Tommy was very friendly - took care of all of my needs, washed my car well, super fast maintenance (my 36 maintenance was complete in just 90 minutes - WOW!). He also answered questions I had regarding ext washed my car well, super fast maintenance (my 36 maintenance was complete in just 90 minutes - WOW!). He also answered questions I had regarding extending my coverage etc. More
Service Advisor, Tommy Huynh, was very professional and down to earth. I enjoyed your cafe and my oil change service only took an hour and a half. down to earth. I enjoyed your cafe and my oil change service only took an hour and a half. More
My service advisor, Tommy, was able to take care of finding my maintenance plan (after not showing at first, as this was my initial maintenance trip) and also gave my Crosstrek a badly needed wash. It finding my maintenance plan (after not showing at first, as this was my initial maintenance trip) and also gave my Crosstrek a badly needed wash. It looks like new, and runs flawlessly! I also especially liked the flat “desk-like” surfaces, with built-in charging stations for each person! This is my FORTH lease from Stevens Creek Subaru, and I wouldn’t think of going anywhere else (TRUTHFULLY!). More
During the service period, it was nice to have a good loaner car. My service advisor, Alfonso, was very helpful in explaining the services that I needed for my car. He also worked with me in keeping my loaner car. My service advisor, Alfonso, was very helpful in explaining the services that I needed for my car. He also worked with me in keeping my costs down in light of the extensive work needed. He also sent me a picture of the work-in-progress on my car, which I appreciated. Alfonso assured me that he would do everything he can to make sure that both, my car and I, would be taken care of, and he kept that promise. Great customer service! More