Strong Volkswagen - Service Center

Rep has not followed up in 72 hours and your service sucks, this online stuff is very unfriendly! sucks, this online stuff is very unfriendly! More

I regret to inform you that my recent customer service experience was far from satisfactory. During my visit, I had the unfortunate encounter with the Assistant Service Manager, Mr. Wyatt Bryson. I must experience was far from satisfactory. During my visit, I had the unfortunate encounter with the Assistant Service Manager, Mr. Wyatt Bryson. I must share that he displayed a level of rudeness and disrespect that left me deeply disappointed. What added to my disappointment was the feeling of discrimination I experienced based on my accent and ethnicity during the interaction. In addition to the issue with Mr. Bryson’s behavior, I have concerns regarding the inspection of my vehicle. I am uncertain if the required inspection was conducted properly, and this further contributes to my dissatisfaction with the overall experience. More

Had a horrible experience in service. Took them 5 days to run a 15 min diagnostic for a epc. Then auto assuming I used the wrong gas. When I fill it with the recommended grade. And found Took them 5 days to run a 15 min diagnostic for a epc. Then auto assuming I used the wrong gas. When I fill it with the recommended grade. And found out the loaner car program was a crock. After being told by a sales rep and the pamphlet saying I can get a loaner while in service with no limited stipulation. Since I work in transit I can’t be without a car. So never returning to strong vw. Since I can auto assume everything else is a crock. Anthony was my adviser he was just horrible in general. Review my call on Tuesday when I talked to him around 10am he had a condescending tone. He told me 2-3 days when I dropped and when I got him on tuesday. He said in a annoyed tone I told you 3 to 4 days acting like I bugged him more then once. I will be giving young vw in layton my business here on out. Since they haven’t treated me dirty once. I even gotten a loaner while they fixed my jettas shifter with no problem I had it for 6 days while waiting for parts and to have it installed. More

Friendly service and a large, clean facility. Home of the lifetime warranty. I am very happy with my Strong VW experience. Home of the lifetime warranty. I am very happy with my Strong VW experience. More

I took my car in at 20,000 miles for an oil change and they told us due to my car being built during Covid they used cheap parts and my breaks are bad and wearing weird we needed to get them checked out . they told us due to my car being built during Covid they used cheap parts and my breaks are bad and wearing weird we needed to get them checked out .. I asked how long we had they said until 24,000 miles so I made an appointment within my warranty time had them checked they told me they were perfectly fine and not wearing at all they (a manager) was not sure why we were told this.. took my car in for my 30,000 mile oil change and the gentleman told me my breaks are bad and needed to be checked again so again I make an appointment for this past Saturday where they said yes indeed my breaks need to be changed and it will be $300.00.. So my breaks went from perfectly fine to needing to be changed within 5,000 miles?? I requested a manager call me, because I don’t feel I am responsible for this cost as I did everything I was suppose to do and keep getting the run around from everyone including management.. I tried to call today and nobody in service will answer and the manager who’s number I have I am suppose to talk to, his voicemail is full.. I called again and I can get ahold of sales but nobody in service.. They are not happy to help and I am beyond frustrated at the level of customer service I am getting or lack there of.. Also I never get a loaner vehicle so being a VIP customer is a complete waste of time More

Slow, incompetent, can't communicate, terrible customer service. We had a scheduled appointment at 9 am for a oil change and for paint touch up as well as 2 recalls, when arrived we stood waiting for 30 mi service. We had a scheduled appointment at 9 am for a oil change and for paint touch up as well as 2 recalls, when arrived we stood waiting for 30 minutes before we got any help to drop off the car and get our rental. Worker acted as if there was no mention of a rental but retrieved one, rental was dirty on the inside and needed to be vacuumed and its own oil changed. Later in the day we were notified that the car was done and when we went to retrieve it and took a look to see the paint work and saw nothing had been done and when brought up to Anthony he stated that we had to talk to the guy that was taking care of the VIP service. He was finishing up with another customer at that time so we had to wait about 20 minutes for him to come back and finish up to just be told that the service wasn't even in there, even though this has been scheduled with the oil change, recalls and paint touch ups to all be done today and picked up for about a month now. We were told the reason it wasn't done is because both departments that were responsible for those 3 repairs DONT COMMINICATE. We live in Evanston, WY and it is a planned trip when we come down here and will not be back in salt lake for the next 6 months due to a job and this was wanted to be taken care of before we left. The situation would've been more understandable if the service we were shown even remotely felt like we were cared for or that the company even wanted anyone's business. The workers seemed as if they didn't want to be there, didn't want to help customers, and didn't bother to communicate with other workers to ensure we were taken care of instead of just ignoring us until the last minute and acting inconvenienced that they had to do work. Overall I'm very unsatisfied with this service as no real apologies or anything was done other then "we can get it done the next time you're in." We will definitely not recommend strong volkswagon to anyone to purchase or service a vehicle from you guys as I wouldn't want anyone else to have to deal with such services. More

The steering light came on red, with the steering slightly harder to turn - VW Strong‘s verbal diagnosis over the phone and after checking the car was „Your rack and pinion is dead“. When asked what slightly harder to turn - VW Strong‘s verbal diagnosis over the phone and after checking the car was „Your rack and pinion is dead“. When asked what the specific issue was (the car was still driving pertty close to perfect), I was told that the entire rack and pinion assembly was destryoyed and needed urgent replacment for a cost of $ 3,500. Being naturally suspicious after Strong mounted too small rear brake pads on the vehicle about three years ago, and, when I complained and wanted the correct ones mounted, being denied such with the excise that those do fit (they covered only 75% of the width of the rotor, which wven a total laysman would recognize), I took the car bak and brought it to Burt Brothers in Park City. And voila - they figured that an animal had eaten theough a cable to the electric steering support motor - they fixed it for 1/2 hour of labor cost ($82), and replaced the rear rotors and brake pads WITH THE CORRECT SIZE for $ 80 less than Stong had estimated. I just picked up the car this afternoon - it drives perfectly well. Dear VW Strong, you won‘t see us again, especially when it comes to purchasing 2 new cars in the near future. More

Love this place! ! Every time we go back there they are absolutely wonderful!! I love their service, VIP, they are always so great at taking care of my car! Thank you ! Every time we go back there they are absolutely wonderful!! I love their service, VIP, they are always so great at taking care of my car! Thank you Strong for being Number 1 with us!! More

Strong’s Service department has friendly employees. I was able to get an appointment when I wanted and the service was completed in less time than expected. I was able to get an appointment when I wanted and the service was completed in less time than expected. More

The associates at strong vw were helpful, attentive, kind and overall a great experience, definitely recommend. and overall a great experience, definitely recommend. More