Subaru Superstore

Thankful for Honesty and Transparency Ron had no problem telling it like it is. We bought a used vehicle and he didn't try to get us out of our price-range. The vehicle was listed online, Ron had no problem telling it like it is. We bought a used vehicle and he didn't try to get us out of our price-range. The vehicle was listed online, but when we showed up to take a look they couldn't show it to us. Instead of trying to get us to test drive a vehicle out of our price, he told us he would keep us in the loop of its availability. When it was ready he called me immediately and we went out after work. Test drove it and were ready to talk about price. There is always some back and forth when it comes to buying a car, but it was much more painless than at other dealerships. Plus, we felt that the price was worth it in the end when we knew that the car had been properly checked and maintenanced. He showed us everything they had done to the car (pouring almost $2500 into it in repairs and new tires). Instead of waiting around for paperwork, Ron sent us home so that we could come back the next day and just sign on the dotted line. I think we spent maybe 2 hours total at the dealership. The financing was a bit of a headache but we were able to shop around and get a rate we wanted, and they had no problem working with us on that. Overall, we are really excited to be a Subaru owner and were happy with the process. More

Great facility Facility is kept up, clean, has snacks, drinks while waiting. Issues: Not much stock (i.e. choices) even though the lot appeared full. Took a LONG Facility is kept up, clean, has snacks, drinks while waiting. Issues: Not much stock (i.e. choices) even though the lot appeared full. Took a LONG time to get a vehicle to look at and/or test drive. The location system should be improved upon. Instruction on new vehicle: Had 2 prior Foresters so a lot of controls were the same. However, they SHOULD have mentioned that it has the "stop" feature - this is new to a lot of cars. At first panicked when I left the store and it "stalled" at a stop light. Then I remembered a relative had one that shut down also.... Also, should have mentioned how to fuel the car -- Took too long for the process - we were there about 9:30 and left at 3:30 (yes, test drove 3 times, but the delay in getting a car and the paperwork on a CASH deal was too long. Might have gone for an upgraded stereo pkg to be put in - but wasn't offered any "deal" - just the list cost. Receptionist: great idea and she was really trying to help us since our sales guy was not available. Give her an "A". Training personnel: Felt a little of a condescending attitude -- I might be older, but have a MBA and am a quick study. Figured out a lot from the manuals and most of it is the same as my prior vehicles. Finance: pushed even though we kept saying we were not interested - he new we had bought vehicles before.....and not new to the process. More

Great experience We came in knowing what we wanted and after less than 2 minutes on their website we found. When we arrived at the dealership we were greeted quickly b We came in knowing what we wanted and after less than 2 minutes on their website we found. When we arrived at the dealership we were greeted quickly by Darby. Again, because we knew exactly what we wanted, it didn't take long to find the specific vehicle. Darby answered all our questions and got us in our Forrester faster than I thought was possible! We have 2 children and they were accommodated and the facility was well equipped to keep them occupied. Asslide was who we were with for all the signing and it was so fast, easy, and very well explained. The only reason I give the dealership a 4-star was (and I understand the idea behind an open floor plan concept) I found it a little uncomfortable going through our financial details with other customers sitting within ear shot of were we were at in an open lobby type setting. For the signing of all the documents, if we wanted to close a door we could have, but not during our personal financial information. That just seemed backwards. Other than that, I prefer this dealership over the other one in Phoenix or Tucson. When we're ready for anther vehicle we will for sure be coming back to this specific dealership. More

Loving our new Outback! Last weekend we purchased a new Outback and Subaru Superstore made that process painless and enjoyable. No high pressure sales, no bait and switch, we Last weekend we purchased a new Outback and Subaru Superstore made that process painless and enjoyable. No high pressure sales, no bait and switch, we felt like we had time to process our purchase on our terms. Jack was really helpful and friendly and took the time to help us find the perfect vehicle! Also thank you to Joe in finance for helping us get a great deal on our loan! More

My First Car and an Extra Ordinary Service I stopped by at Subaru Superstore, Chandler with no plans at all. I was gonna look for used cars at other dealership, but I thot it wouldn't hurt to c I stopped by at Subaru Superstore, Chandler with no plans at all. I was gonna look for used cars at other dealership, but I thot it wouldn't hurt to check out some cars here. Thomas Darby was my sales person in charge, and he was not just trying to sell the car, but also trying to find a best fit for me and my driving needs. Not to mention, the dealership takes that extra mile to keep their cars in a tip top condition. All the used cars I saw, I couldn't tell if it was ever used. They were just so clean (inside out). Unlike other dealership, Thomas put no pressure on us. I was at Chapman the other day, and the salesman didn't let me leave the dealership without buying a car! Thomas and James gave me tips on buying a used car as in what I should be looking for and what I should be avoiding, and many more things. They are knowledgeable person, they know what he they are doing. I took my time to decide on my purchase. I came back after 2 days, Thomas helped me schedule my test drive, even when he couldn't make it there. I took the test drive, liked the car. Later, I took the car to a mechanic for a pre-purchase inspection (PPI). James helped me get the paperwork done for the PPI. The mechanic told me I was going to buy a really amazing car. james treated me as a family, he's very friendly. Next, I went back to the dealership, got all the paperwork done, and got the car with all my questions answered. Thanks to Thomas and James, my purchase was a really pleasant experience. The price I got for my car, was the cheapest in Arizona, I've done my research well and I know I got the best deal. Would recommend my friends and family for their next purchase. More

Second lease just as satisfied as the first Tom Darby and his associate Kevin were courteous, knowledgeable and helpful in my decision to lease a second Subaru vehicle. The experience was a go Tom Darby and his associate Kevin were courteous, knowledgeable and helpful in my decision to lease a second Subaru vehicle. The experience was a good one and my impression with the dealership is positive. Finance was also a good experience. More

As Good As It Gets Absolutely the best Service Department I have ever been to. The staff is the best... Professional, courtious and friendly. Complete respect for the Absolutely the best Service Department I have ever been to. The staff is the best... Professional, courtious and friendly. Complete respect for the customer and very efficient. My Outback came out of the service department looking like it came off the showroom floor. Once again very impressed. It's a pleasure to do business with Chandler Subaru. More

Made buying a easy process. I worked mostly with Griz. I picked up my Crosstrek today and worked with several other folks but so many things were going on I can't remember the na I worked mostly with Griz. I picked up my Crosstrek today and worked with several other folks but so many things were going on I can't remember the names. Griz is a great person and extremely helpful. More

Amazing Customer Service Amazing staff that made the experience of purchasing my first vehicle amazing. Very hospitable and made my family & I feel at home. Couldn't imagine h Amazing staff that made the experience of purchasing my first vehicle amazing. Very hospitable and made my family & I feel at home. Couldn't imagine have gone through this process with anyone else. More

Great Customer Service Great customer service, friendly staff, Thomas was very informative and we never felt pressured. This is our second Subaru & we will be life long cust Great customer service, friendly staff, Thomas was very informative and we never felt pressured. This is our second Subaru & we will be life long customers. More