Subaru Superstore

Bought a car with Darby Not like any other car buying experience I have had. All staff was nice and informative. The manager took time to come and shake our hands and thank u Not like any other car buying experience I have had. All staff was nice and informative. The manager took time to come and shake our hands and thank us for our business. They looked at the car we drove to the store and would be driving home in addition to the car we purchased because the tire looked flat. It is a family run business and you can tell. Interacted with 4 different members of the staff and each person was friendly and authentic. More

Outstanding! After having purchased several new and used vehicles in the last seven years from all over the country, I have never had a more positive experience th After having purchased several new and used vehicles in the last seven years from all over the country, I have never had a more positive experience than I had at this dealership. This was my first Subaru purchase after driving Honda's since 1986. I was specifically in the market for AWD. Subaru's history of manufacturing AWD vehicles was why I ventured into a Subaru Dealership. My sales rep. Wayne Martini could not have been better. He was friendly, knowledgeable of the Subaru product and absolutely no pressure. He is the most straight forward and honest sales representative I have ever dealt with. Once deciding to purchase a 2017 Outback 2.5I Limited, the negotiation was painless and again without pressure. Finance manager Karen Cain presented me with all the options I had in addition to purchasing the vehicle (extended warranties etc.) but never pressured. She simply informed me of each of the available options. Upon taking delivery of the car, Christine Weber spent more than an hour going over how to use all the technology Subaru vehicles have to offer. If you are in the market to purchase a Subaru, this is the dealership to come to shop and you won’t be disappointed. More

A purchase experience that earned our loyalty I surprised my wife by turning into the driveway at the dealership with the intent of my wife and I test driving the various SUVs offered by Subaru to I surprised my wife by turning into the driveway at the dealership with the intent of my wife and I test driving the various SUVs offered by Subaru to narrow our search to one model. Charlie Webb spent a lengthy time with us in the Certified Pre-Owned area at the dealership examining the available vehicles, educating us on the features, and discerning our required and desired qualifications for a vehicle. He helped us identify the Forester as the vehicle meeting my wife's feature requirements for the vehicle. Charlie spent fifteen minutes with my wife explaining the features of the vehicle as she prepared for a test drive. The test drive consisted of a demonstration of the features and safety capabilities of the vehicle on highway and city driving. My wife determined this was the vehicle that exceeded her expectations. Charlie presented the pricing options for this vehicle and several comparable vehicles. His no pressure approach was appreciated because otherwise we would have walked. We decided to go home and examine our finances, discuss the different vehicles, and pray for guidance. We told Charlie we wanted to return the next day to try and complete a sale. He agreed to call us after arrangements with another customer he had previously promised to meet were complete. He called us later that night to discuss our meeting the next day. I called Charlie the next morning with a counter offer that I would bring a cashiers check to close. Charlie called back soon to say the deal was accepted and arranged a time to complete the transaction. We took our mother with us for the return visit. Charlie reviewed the documents, the documentation for the vehicle, and the Car Fax. He agreed to put my wife's alumnus license plate holder on the auto. Kent Beck guided us through the finance process. Kent was pleasant, efficient, and informative throughout the process. Charlie introduced my wife to her new car. He reviewed the features, programmed the clock, and helped us synch the blue tooth with her telephone. We left with a great car and a great experience. More

Non-intimidating buying experience Went in with intent of purchasing an outback but after looking at the offers they had went with the lease option. Gary was reassuring and went over al Went in with intent of purchasing an outback but after looking at the offers they had went with the lease option. Gary was reassuring and went over all the details of the lease. Pierre got us in and out with the paperwork. More