Subaru Superstore

Friendly and hassle-free, missing attention to detail I worked with Scott while shopping for my new Forester. I told him about my hectic healthcare schedule and requested only emails or texts for communic I worked with Scott while shopping for my new Forester. I told him about my hectic healthcare schedule and requested only emails or texts for communication. He respected my requests and didn't hassle me like other salesman who called, emailed, and texted like class-V clingers. My experience was awesome overall. He was knowledgeable, friendly, prompt, and as honest as he could be. Scott was personable and was a great introduction to the dealership. Alex in finance demonstrated his ability to write inverted with ease. He broke down costs and didn't waste our time, and was willing to work with our needs/wants. Perhaps my only gripe comes from the vehicle etching, which comes from the service department. Who puts a white glue on black rims and charges $199? My rim looks like someone got too excited too close and stained the rim. Will I recommend someone to this dealership to buy a new car, sure, but I'm less than pleased to see this added security feature stained on the outer part of my rim looking like someone spit on brand new rims. I couldn't see it while purchasing the vehicle because it was @ 8PM, but this lack of attention to detail, or one person's laziness, does make me question what else has been missed. More

Scott was friendly and kind. He helped my wife purchase a used Volvo. He sat and talked with us through the entire process making it seem like the quickest purchase we have ever done. used Volvo. He sat and talked with us through the entire process making it seem like the quickest purchase we have ever done. More

This was my first time buying a "new" car, let alone from a dealership. I came back day after day to check out my options and think about my decision. Even though I took over a week to decide, Tom was never a dealership. I came back day after day to check out my options and think about my decision. Even though I took over a week to decide, Tom was never pushy, only patient and genuinely helpful. Once I figured out what I wanted, he helped me compare with similar cars at other local dealerships. Ultimately I bought an Outback I am SUPER excited about from Tom and feel very confident in my purchase. Thank you to the whole team at Subaru that gave me such a great experience. I'll see you in 6,000 miles for an oil change! More

Thomas Darby was amazing! He was patient he was very willing to explain and clarify things that I was confused about. I was agonizing over which colors Forrester I wanted, and he was so patient with me, willing to explain and clarify things that I was confused about. I was agonizing over which colors Forrester I wanted, and he was so patient with me, didn’t make me feel at all pressured to decide anything. He also completely explained how the pros and cons were for getting a loan or leasing a car and I feel very comfortable with the decision I made to lease More

Knowledgeable and helpful. Took time to find what I wanted and met a reasonable price. Few words say alot but for some reason I need more so this is filler. wanted and met a reasonable price. Few words say alot but for some reason I need more so this is filler. More

Great Experience! Thank you to Morgan Trzaskos and team at Subaru Superstore! They listened and fit me in to a perfect car for my current needs—a SUPER COOL—Cool Gray K Thank you to Morgan Trzaskos and team at Subaru Superstore! They listened and fit me in to a perfect car for my current needs—a SUPER COOL—Cool Gray Khaki Crosstrek! Mark in Sales addressed questions and concerns and Marc in Finance was personable and patiently answered all my questions. Morgan is super friendly and easy to work with. He answered my calls and texts promptly. Well done! More

Excellent Experience Had an extremely good experience with Thomas Darby. We had been to several dealers (both Subaru and other manufacturers), and summarily ruled out othe Had an extremely good experience with Thomas Darby. We had been to several dealers (both Subaru and other manufacturers), and summarily ruled out other vehicles because we didn't feel as comfortable as we did with Thomas Darby. We were a wishy-washy about our time-frame, and unlike other dealers we didn't feel overly pressured to commit immediately. Thomas seemed to understand where we were coming from on a host of issues, whereas other dealers tended to push us towards the cars they wanted to sell rather than what we wanted. We're certainly people that are averse to high-pressure sales or sales people coming off like a stereotype of a 'used car saleman' and this certainly wasn't the case with Thomas. More

Excellent service department When the check engine light came on, all functions related to the 'eye sight' system stopped working. I drove into the service aisle and even though When the check engine light came on, all functions related to the 'eye sight' system stopped working. I drove into the service aisle and even though I did not have an appointment, the issue was diagnosed within a few minutes - the catalytic converter had failed. The check engine light was reset and I made an appointment for the repair. All service was completed within the estimated time. The entire service staff is friendly and professional. More