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Subaru of Gwinnett
Duluth, GA
5,230 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales.
From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,230 reviews
Verified Customer
December 03, 2021
I purchased a 2016 Kia Sorento from this dealership. My salesmen was Richard and he wasn't really friendly or personable but he was the only one to approach us when we arrived. Craig Hooten worked with us salesmen was Richard and he wasn't really friendly or personable but he was the only one to approach us when we arrived. Craig Hooten worked with us on financing and he was amazing. His personality and customer service was impeccable. The next day I drove the vehicle to work and noticed that it was jerking very badly. I reported the issue and they informed me to bring it back. When I arrived I was told by the service department ( Richard McCoy) that since it was not a Subaru, they were unable to service it and they would have to send it to Kia. Kia had the vehicle for 3 weeks and they stated they found nothing wrong with the vehicle. In the 3 weeks that they had the vehicle, Richard kept me informed and always maintained an open line of communication. When I got the vehicle back, the issues remained. I started noticing white smoke coming out of the exhaust pipe and one day after picking my 5 year old son up from school, the vehicle stopped in the middle of the street with no warning. It was impossible for them not to notice something was wrong with the vehicle. I had a mechanic look at it on my own and he informed me that the vehicle had a bad transmission. I was so disappointed because since the vehicle was used, it was an as is sale. I am now out of 7,000 (down payment) and a reliable vehicle for my children and I. I had the vehicle for 2 months and was only able to drive it for maybe a week, if that. PLEASE USE CAUTION PURCHASING A USED VEHICLE FROM THIS PLACE. They clearly do NOT inspect trade in vehicles before selling them to prospective buyers. Signed, a disappointed customer out of 7,000 More
by AKITT41
Employees Worked With
Craig Hooten, Richard Williams, Richard McCoy
December 02, 2021
I waited more than 5 hours on site. Arrived approximately 10:15 am. I was told 2 hours for the Starlink update by service advisor Issa Kone. After 3 hours of waiting, Jill Thurston asked me if I had been u 10:15 am. I was told 2 hours for the Starlink update by service advisor Issa Kone. After 3 hours of waiting, Jill Thurston asked me if I had been updated and it was only after I told her "no", she immediately got he service adv to update. He informed me that I needed a new battery and brake flush which I agreed on. I could watch my vehicle from the room I was in; and, my car was not serviced with battery (?) and brake flush until an hour later! After 5 hours, work was completed. He invited me outside to complete the transaction and rather than swipe my credit card, he wanted to enter the numbers in the computer he was using outside. I informed him I wasn't comfortable with putting my numbers in, I preferred contact-less or inserting card for security purposes. He proceeded to insert my numbers much to my chagrin! He then asked me if I had any "discounts." In the past the service rep offered whatever was sent to customers. At this point I was stressed and forgot that I did receive a card from Subaru offering "15% off on any service or repair." I was charged approximately $345.00 for work performed and told me I would not be charged for the oil change ($54.95). I usually ask for Jeff Bowman but he was off that day. More
by Fran Botts
Employees Worked With
Issa Kone, Jill Thurston
November 30, 2021
I came for a test drive and drove off with my dream car! Thank you, Blake and Louis for the best car buying experience EVER! You've got a customer for life. Thank you, Blake and Louis for the best car buying experience EVER! You've got a customer for life. More
by TAMOORE615
November 30, 2021
They helped get the vehicle I wanted in a timely manner. Robert was quick to respond to text and questions, even after I drove off in my new car. Robert was quick to respond to text and questions, even after I drove off in my new car. More
by mere.HARTLEY
November 29, 2021
Service Manager was very professional, polite and friendly/courteous! In the garage work floor, there is an Amazing team of Car Techs = that is there are 2 or more techs swarming the car in a coor friendly/courteous! In the garage work floor, there is an Amazing team of Car Techs = that is there are 2 or more techs swarming the car in a coordinated well-rehearsed manner checking every detail and working as a well-trained professional auto pit crew accomplishing tasks via this team approach! Great Job! Only suggestion for improvement is on busy days to ensure to fit customers with appointments into the work flow at the appointed time. More
by JHREYNOLDS1
Employees Worked With
Check with Kyle for the names of the Express teams working in front of the window in the waiting room. , Kyle Formella
November 29, 2021
Mike Quigley was wonderful! Quick to respond to my questions and concerns. He is courteous and takes his time with his customer. I could not have wanted a better rep. questions and concerns. He is courteous and takes his time with his customer. I could not have wanted a better rep. More
by GNORAT
Employees Worked With
Susan, Mike Quigley
November 29, 2021
Matthew is the ultimate salesman, professional, knowledgeable and kind. Highly recommend him for car purchases. knowledgeable and kind. Highly recommend him for car purchases. More
by MA
Employees Worked With
