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Subaru of Gwinnett
Duluth, GA
5,209 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales.
From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,209 reviews
March 23, 2021
I asked why the service engine light was on and Kyle told me that I need an oil change and I asked how long would it take. I was told one hour and 15 minutes, but it took 3 hours and 5 minutes! I was very me that I need an oil change and I asked how long would it take. I was told one hour and 15 minutes, but it took 3 hours and 5 minutes! I was very disappointed and a bit taken aback. Kyle checked on me around one and a half hour of having my car. He told me that I need a couple of things done to my car. I declined service those things. He said no problem that my car was already on the rack and it would just take a few minutes to finish up. It did not take a few minutes. It took another hour and a half! I noticed after leaving the service center, the service light notice not even reset which was the reason I can in in the first place. I have called each service manager twice and have not received a return phone call. My expectation for service was not met. As previously mentioned, I was very disappointed. Overall, not a good experience at all. More
by JMICHELLERAN
Verified CustomerEmployees Worked With
Kyle Formella
March 23, 2021
Took my car in for repair. Kyle was waiting for me with a loaner car. He's always courteous and respectful. Explained to me the purpose of my visit. He called to give me update/progress on work to be do a loaner car. He's always courteous and respectful. Explained to me the purpose of my visit. He called to give me update/progress on work to be done. More
by ROLIAP8491
Employees Worked With
Kyle Formella
March 23, 2021
Excellent service by a very professional staff. Exceeded my expectations keeping me informed during each step of the process. Highly recommend this service department and staff my expectations keeping me informed during each step of the process. Highly recommend this service department and staff More
by FALDOO
Employees Worked With
March 23, 2021
Service advisor, Issa Kone was the most helpful, friendly and knowledgeable Service Advisor I have dealt with at any car dealership in my life and I am 67 years old! He is very detailed and professional. I n and knowledgeable Service Advisor I have dealt with at any car dealership in my life and I am 67 years old! He is very detailed and professional. I normally don’t write reviews on products or people certainly not this glowing but when it’s done right you got to give credit where credit is due. I have to admit that this is the second time I’ve had Issa and the first time was as good as the second time so I felt compelled to write this review. You have one xxxx of a good service advisor in Issa Kone so do what it takes to keep them More
by BRUISTER
Employees Worked With
Issa Kone
March 20, 2021
It's always a pleasure to bring my car in for service, not because of price, but because the staff is ALWAYS pleasant and professional. Plus they follow up with you a few days after your service appointm not because of price, but because the staff is ALWAYS pleasant and professional. Plus they follow up with you a few days after your service appointment to make sure you were happy with their work. More
by PMARESCA007
Employees Worked With
Kyle Formella
March 18, 2021
Very helpful and knowledgeable staff. The service was faster than I experienced which was great. I will continue to go here to get my car serviced. faster than I experienced which was great. I will continue to go here to get my car serviced. More
by MHOWELL917
Employees Worked With
Kyle Formella
March 18, 2021
Juan was excelptionally helpful when I needed to replace a new tire last week. He was able to get me a loaner, and I was pleased to be able to thank him for his great service. a new tire last week. He was able to get me a loaner, and I was pleased to be able to thank him for his great service. More
by DAVIDEBROWN88
Employees Worked With
Juan
March 18, 2021
Service was good but pricey. Scheduling service in conjunction with subcontractor work did not align. only service work was completed. The sub contractor work is now delayed. conjunction with subcontractor work did not align. only service work was completed. The sub contractor work is now delayed. More
by SC.ATHERTON
Employees Worked With
Juan - Service
March 18, 2021
Service advisor came to car to meet me and asked what service I needed. He asked relevant followup questions. He showed me the lounge and kept me updated. I had a question about next service which he ans service I needed. He asked relevant followup questions. He showed me the lounge and kept me updated. I had a question about next service which he answered. Friendly and attentive. More
by rickwaitsman
Employees Worked With
