Subaru of Gwinnett

Thank you Kathy, Diana and Kyle! Great buying experience! Thank you Kathy, Diana and Kyle! Great buying experience at Subaru of Gwinnett and couldn’t have been easier! Would definitely recommend you guys and Thank you Kathy, Diana and Kyle! Great buying experience at Subaru of Gwinnett and couldn’t have been easier! Would definitely recommend you guys and we’ll see you again for our next one for sure! More

Good Service Taylor was very attentive and informative about my tire issue. They check all tires and fluid levels, also. I called and was had an appt with minutes Taylor was very attentive and informative about my tire issue. They check all tires and fluid levels, also. I called and was had an appt with minutes. I was in and out within an hour. Always have good service! More

Second horrible experience in a row. After my last bad experience with your service department, I vowed to use a private garage. But I gave you one more shot and you blew it again. After my last bad experience with your service department, I vowed to use a private garage. But I gave you one more shot and you blew it again. I had an 8:30 appointment to pick up my car. I arrived at 8:20 and was told to sit in the waiting room. Note that ALL I NEEDED TO DO WAS PICK UP A CAR that you finished servicing the day before. At 9:00, having not seen nor heard from anyone, I started walking around the office and asking to be helped. Someone finally pointed me in the direction of someone who finished processing the order and took me outside to get my car. Here's where the fun begins. The car was running and the run timer on the dash said 28 minutes. The AC was on full blast and all the windows were down. That's right, you left my car running for nearly half an hour with the AC running and no one came and got me. Pathetic. More

Very Good As stated in my early comments Jeff,Issa,Chris and all the service dept. deserves a lot of credit fr the attention & detail that we as customers recei As stated in my early comments Jeff,Issa,Chris and all the service dept. deserves a lot of credit fr the attention & detail that we as customers receive frm them. More

Brought car in for maintenance and detailing. 1. The friendliness and personalized service by the staff. 2. The detailing was the best I 've had. 3. My loaner had a dead battery and they came to 1. The friendliness and personalized service by the staff. 2. The detailing was the best I 've had. 3. My loaner had a dead battery and they came to my house with another car, jumped the loaner and I made my afternoon appointment downtown. 4. Essa, Alyssa, Shaun, Kyle and their manager Jill have always been helpful, courteous and professional. More

Excellent sales experience Robert Hynson was knowledgable, listened to what I wanted and did his best to find the vehicle I wanted when it would have been much easier to "up sel Robert Hynson was knowledgable, listened to what I wanted and did his best to find the vehicle I wanted when it would have been much easier to "up sell" me on something they had readily available. While I ended up paying a little more than research said I should, he pleasurable sales experience compensated. I tip waiters well for good service -why not a dealership. More

Not perfect the first time, but they made it right! We have always had great service from Subaru. This time, they made a minor mistake, which I felt the results of as soon as I drove the next day. When We have always had great service from Subaru. This time, they made a minor mistake, which I felt the results of as soon as I drove the next day. When I called the service center, I was taken to voicemail. So I phoned again, and consultants made sure that I got a real person to talk to. The service technician was more than apologetic and empathetic. When he relayed the details to the service manager, the manager offered to send a technician TO MY HOUSE to fix the problem rather than have me drive all the way back. Oh, and I need to mention... when my husband was waiting for the car on the day it was serviced, it began to look like the wait was going to go into the lunch hour, so they loaned him a car so he could go to lunch. More

Felt welcome Every employee that I encountered was friendly and helpful especially my sales person, Jim Cox. He was very professional and able to answer all my qu Every employee that I encountered was friendly and helpful especially my sales person, Jim Cox. He was very professional and able to answer all my questions about the car I was considering buying. Also, the dealership gave me a good deal on my trade- in Subaru. More

Great Service! I had wonderful service. The hours were very flexible to fit my work schedule. I appreciate having a loaner ca. Everyone was professional and courteo I had wonderful service. The hours were very flexible to fit my work schedule. I appreciate having a loaner ca. Everyone was professional and courteous. More

Recall for Gas Gauge The process went well because of Taylor. She was very informed and informing of the process. She made sure I was okay while waiting. And she checked The process went well because of Taylor. She was very informed and informing of the process. She made sure I was okay while waiting. And she checked on me routinely to ensure I was okay while waiting. It is because of her this process went so smoothly. Taylor is a great employee.. I don't know why you don't have her name listed below.. I don't know Taylor's last name, but in case I get the name wrong at the bottom, she was an african american young lady with glasses. She was nice, Smart and very accommodating. More