Subaru of Gwinnett

No hard sell. Just want you to be satisfied! Bought my first Subaru 5 yrs ago from Lance and it has been a great car. I wanted to look at newer Subaru's and Adam Anderson was great! Lance was s Bought my first Subaru 5 yrs ago from Lance and it has been a great car. I wanted to look at newer Subaru's and Adam Anderson was great! Lance was still there but promoted. Both were super to work with! Thanks Adam and Lance for answering my questions to my satisfaction! More

Exceptional customer service! From start to finish Subaru of Gwinnett was amazing. Elizabeth was my SE and she was unbelievably responsive and helpful in terms of making the test d From start to finish Subaru of Gwinnett was amazing. Elizabeth was my SE and she was unbelievably responsive and helpful in terms of making the test drive and purchase of my Subaru pain free. I would highly recommend Elizabeth and the team over at Subaru of Gwinnett to anyone who wants a hassle-free experience with people who really know the car manufacturer and vehicles and aren't just looking at you as commission dollars. More

Happy that I bought a Subaru on the advice of my daughter. Very friendly and helpful. Jeff Bowman is listed on the paperwork. I was kept up to date and waited only a short time for the work to be done. Very friendly and helpful. Jeff Bowman is listed on the paperwork. I was kept up to date and waited only a short time for the work to be done. More

Great customer service Great sales person! Matthew was very easy to work with and has provided an excellent service. All the staff was very kind and accommodating. This is o Great sales person! Matthew was very easy to work with and has provided an excellent service. All the staff was very kind and accommodating. This is our second subaru vehicle. Great experience. More

New Vehicle Purchase We came to this dealership for a particular vehicle. Mr. Mathew Buckles was the sales employee who took the call. His prompt response and attention We came to this dealership for a particular vehicle. Mr. Mathew Buckles was the sales employee who took the call. His prompt response and attention to detail as well as his complete familiarity with the automobile made the process smooth and fast. The paper work was arranged efficiently for speedy execution. The entire process was quick and stress free. More

kind but not sure. I purchased a vehicle from this dealership and I am from another state. The dealer and all staffs were very kind and accommodating at the time. I real I purchased a vehicle from this dealership and I am from another state. The dealer and all staffs were very kind and accommodating at the time. I really appreciated their customer service. Upon the contract, I requested my license plate to be mailed to my temporary address instead of my new address where there was nobody to receive mails. I was promised that they will do it for me and that was one of the important reasons I decided to purchase my car from this dealership. I did not receive my plate and I asked the dealer who helped me purchasing the car the whereabout of my tag. He confirmed several times that the plate had been processed and mailed to the address I provided including the day that I actually drove down 350 miles to the dealership on my own to find out. I got there only after few hours the dealer texted me that every resources from his end indicate the license plate was mailed to the address of my request. However, when I actually showed up, he changed what he said by saying that the tag could have been mailed to the other address. So the statement he provided changed differently and I don't understand why he didn't tell me anything about this before. And if there was a possibility of that from happening, I feel like I should have been informed about this. So as a result I had to detour my way back home by 200 miles in addition to my already so far trip because my temporary tag was expiring in two days. If they had told me this, it could have saved my trip to the dealership to just find out what I was told. More

Excellent Service Center I always get my car serviced at Subaru of Gwinett. They are the best when it comes to customer experience. I never had any problems/issue with my vehi I always get my car serviced at Subaru of Gwinett. They are the best when it comes to customer experience. I never had any problems/issue with my vehicle in the last 3 years. Definitely recommended. More

Windshield wipers recall I had to visit this service center twice to get the windshield wipers fixed. The second time it took 2.5 hours for them to “hook up the wires”. No one I had to visit this service center twice to get the windshield wipers fixed. The second time it took 2.5 hours for them to “hook up the wires”. No one gave me updates or informed me what was going on. I also asked them to look at a light that had been on and to take a look at the sunroof. Neither of these things were taken care during this 2.5 hours. More

Service is lacking Took the car in for an inspection, oil change, tire rotation. The oil change was performed and supposedly the air filters where changed (overpriced). Took the car in for an inspection, oil change, tire rotation. The oil change was performed and supposedly the air filters where changed (overpriced). Tire rotation was not performed. The brakes were not checked. There was a charge on the quote for the tire rotation but had to remind the adviser, the tire rotation was included since the tires were purchased there. I didn't realize they did not rotate them until I got home. I do not know if the other items were inspected. An just a small thing, the car was not washed even though all cars are to be washed and it was on the service order. Services that were to be performed- Inspect suspension Inspect parking brake Inspect axle boots and joints Inspect brake lines Inspect disc brake pads and discs Replace A/C filter every 12 months or 19,200 km (12,000 miles) Inspect steering system (power steering) Replace engine oil and oil filter Perform tire rotation & inspection More

GREAT!!!!! Thanks again for all your help!!! You loaned us a car, for vacation, and we are sooo grateful. Our car needed some work, and needed to be left a Thanks again for all your help!!! You loaned us a car, for vacation, and we are sooo grateful. Our car needed some work, and needed to be left at the dealership. They were so kind! You guys are AWESOME!!!!!! More