Subaru of Gwinnett

Above and Beyond I can't say enough about my latest experience at Subaru of Gwinnett. Beyond friendly. Beyond courteous. Helpful. Knowledgeable. Personal. Professio I can't say enough about my latest experience at Subaru of Gwinnett. Beyond friendly. Beyond courteous. Helpful. Knowledgeable. Personal. Professional. The service center has everything down to a friendly science. They listen. They care. They're responsive. And, after 46,000 miles, my Crosstrek drives better than ever! Kudos to Alyssa Elery who, not only kept me apprised of the status of my vehicle, but made me feel as if I were her only appointment all day. Congratulations to Jill Thurston, who is now the Service Manager. No one is more deserving. It's very clear that she has shared all of her many successful years of customer satisfaction expertise with the whole service team, because everyone with whom I was in contact in their department embodies the same level of individual concern for their customers. Truly an outstanding experience on all levels! More

12000 mile service on Legacy Courteous, timely and the best service we have had in 40 years. Forgot the service greeters name but she was excellent. No fooling around. Thank you Courteous, timely and the best service we have had in 40 years. Forgot the service greeters name but she was excellent. No fooling around. Thank you, More

First Impression Our first service experience was most pleasant and showed how much customer service should mean to any car dealership. Everything from scheduling my a Our first service experience was most pleasant and showed how much customer service should mean to any car dealership. Everything from scheduling my appointment at 10pm online, to the first smiling face that greeted me in the service bay, to the service advisor and finally check out was exceptional. Waiting area was pleasant, clean, and stocked with refreshments. Service was quick and done properly, including a car wash before returning our car. Everything and everyone was first class. More

Friendliest dealership! Everyone there was super friendly and all they wanted to do was help you get what you wanted. Nelson went above and beyond to help me get the vehicle Everyone there was super friendly and all they wanted to do was help you get what you wanted. Nelson went above and beyond to help me get the vehicle I wanted! More

CPO Buying Experience Although we had gone to Subaru of Gwinnett to look at a used Hyundai Santa Fe, my wife fell in love with a Subaru Outback on the lot. Matthew was grea Although we had gone to Subaru of Gwinnett to look at a used Hyundai Santa Fe, my wife fell in love with a Subaru Outback on the lot. Matthew was great in helping us compare the Outback with the Forester, and answered all our questions fully. I would highly recommend this dealer looking to work with folks with take pride in taking care of their customers. More

Elizabeth is the BEST!,, After much frustration with my local dealers in North Carolina, I decided to shop online for my new Subaru Imprezza. I knew exactly what I wantd and After much frustration with my local dealers in North Carolina, I decided to shop online for my new Subaru Imprezza. I knew exactly what I wantd and the going rate, so I (very skeptically) contacted Subaru of Gwinnett. I was incredibly surprised when Elizabeth answered both my email and called me back immediately. From there, it went smoother than any business transaction I could imagine. Within two days, we had negotiated price and I had all of my questions answered. It was worth it to me to travel 200 miles to Gwinnett to pick up my new car than to deal with the apathy and indifference I had experienced locally. Nedless to say, I am thrilled with my new purchase and with the service I got from Elizabeth Puckett. I can't say enough good things about her. She simply personifies great salesmanship!! Linda D., north carolina More

Buying a new Subaru made easy My husband and I arrived not long before closing time and met our salesman Lance Willhite who was expecting us. My 12 year old Subaru Legacy was need My husband and I arrived not long before closing time and met our salesman Lance Willhite who was expecting us. My 12 year old Subaru Legacy was needing repairs and I decided to look for a new Subaru instead - a Crosstrek. Lance listened to my "must haves" and took us on a test drive in a Crosstrek that was the color I wanted, with the Eyesite safety system on it. However, this Crosstrek did not have a sunroof and I wasn't sure I wanted Eyesite until we test drove the car. Lance's knowledge and enthusiasm about the Subaru technology sold me! I ended up in a Crosstrek XV in Desert Khaki rather than white, but I really love it and love the look! It has the Eyesite technology and a few extras too. I feel very safe in this vehicle and I love the way it rides. I can't wait to drive it each day and it's made my commute so much more enjoyable. Thank you Lance for your patience and for sharing your knowledge and love of Subaru vehicles with me and my husband! I look forward to many more years of Subaru driving. More

Servicing of my Outback Everyone is very friendly and helpful. I always have been satisfied with my visits. The waiting areas and bathrooms are always very clean. There is al Everyone is very friendly and helpful. I always have been satisfied with my visits. The waiting areas and bathrooms are always very clean. There is also plenty of refreshments if wanted. More

Subaru of Gwinnett I had the best experience ever at this dealership. Sebastian was excellent. My wife and i did not feel pressured at all. Sebastian took her time with I had the best experience ever at this dealership. Sebastian was excellent. My wife and i did not feel pressured at all. Sebastian took her time with us and made sure we were comfortable with all the vehicle features and even made sure our phones connected to the starlink system. Charles the finacial advisor was great. I never felt so relaxed while buying a vehicle. I would gladly refer friends and family to this dealership. More

Great experiences Two recent purchases, a new Outback and a used vehicle, resulted in two stress-free experiences for our family. Elizabeth Puckett, Sales Associate, is Two recent purchases, a new Outback and a used vehicle, resulted in two stress-free experiences for our family. Elizabeth Puckett, Sales Associate, is wonderful... Knowledgeable, thorough, and trustworthy. Jill Thurston, Service Manager, is personable, as well, and ready to assist with any maintenance or repair issue. Highly recommend this dealership. More