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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,122 Reviews
Call Service Center (678) 921-3925

3,122 Reviews of Subaru of Gwinnett - Service Center

Sort by
July 14, 2022

Warning lights lit up like a Christmas tree during a road trip. Luckly we were stopping in Duluth for the night anyway. Got me in first thing in the morning and out by 1. Great staff, professional and courte More

by FRANKIE_HITCHCOCK2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
Report | Print
Jul 16, 2022 -

Subaru of Gwinnett responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 14, 2022

Great service (the work) and customer service. Friendly, courteous and respectful. Honoring of time spent there to get service done and loaners for larger service needs. More

by SuzieCue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston, Kyle Formella
Report | Print
Jul 16, 2022 -

Subaru of Gwinnett responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 14, 2022

We have had good experiences at Subaru Gwinnett. The people are great to work with. Especially the service department. More

by RTMAXIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2022 -

Subaru of Gwinnett responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 13, 2022

Super friendly team, very professional and courteous. Issa and the technicians provided detailed expert service. More

by GWHITTEBERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa
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Jul 14, 2022 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

July 13, 2022

Always great service in timely manner. Staff is very helpful and knowledgeable. Able to get me scheduled in last minute More

by LARENCYR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
Report | Print
Jul 14, 2022 -

Subaru of Gwinnett responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 13, 2022

Excellent service, was vary nice staying and wait, There are everything available to drink during this time, thank you. More

by ALEJANDROLORETOG
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman
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Jul 14, 2022 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 12, 2022

Everyone is pleasant and helpful. love that there are drinks and snacks available. Service is great More

by DOUGLASS5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2022 -

Subaru of Gwinnett responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 11, 2022

It was very rude behavior and no clear explanation on the issue which did not have it in past More

by RAJU4DBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Formella
Report | Print
Jul 13, 2022 -

Subaru of Gwinnett responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Jul 18, 2022 -

RAJU4DBA responded

I will call

July 09, 2022

Had an appointment and still waited 2 1/2 hours for a routine oil change. More

by JBROWN1200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jill Thurston
Report | Print
Jul 11, 2022 -

Subaru of Gwinnett responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Taylor Spicuzza (678) 584-7200 or tspicuzza@subaruofgwinnett.com

July 09, 2022

For years I have always gotten great professional service, and have always been satisfied with my vehicle. More

by MICHAELBLUNTSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominique Glisson
Report | Print
Jul 11, 2022 -

Subaru of Gwinnett responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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