Subaru of Gwinnett - Service Center

Jeff was very much knowledgeable, helpful, pleasant and professional in his interactions with us. I will be using him as my service agent in all Subaru needs. professional in his interactions with us. I will be using him as my service agent in all Subaru needs. More

Very friendly and attentive from the moment I arrive in addition to the professional and quality service that my car received. addition to the professional and quality service that my car received. More

Thank you for take care of my car! Kyle, you have provided me with great service. provided me with great service. More

I’ve used the service department twice recently. A frayed horn wire under the hood the week before Christmas & a nail in a tire on Christmas Eve Eve(Dec 23rd). I received excellent service both times frayed horn wire under the hood the week before Christmas & a nail in a tire on Christmas Eve Eve(Dec 23rd). I received excellent service both times. Great teamwork! I was using a different Subaru Dealership for my routine maintenance, but not anymore. The team at Gwinnett Subaru has earned all my future business! I hope the new building will have the same picture window setup so I can watch the Techs work on my car. It also looks like a great environment to work in for the employees. More

The maintenance took longer than I expected as they needed to allow the transmission to properly cool in order to do CVT fluid change. That would have been a good thing to communicate before the appoin needed to allow the transmission to properly cool in order to do CVT fluid change. That would have been a good thing to communicate before the appointment (that I would have to be there much longer than just the amount of time to do the physical maintenance itself). The maintenance was done fine and the CS representative was very nice and communicative regarding the amount of time the service took. I have taken the car to the dealer for service before (bought car there) and service has always been performed properly. More

I was kept abreast of my progress as I waited for my car and everything came out great and everything came out great More

Reasonable wait time. Good appointment availability. They agreed to cover warranty item that they could have argued about. My only complaint is they are not real responsive to calls and the part has b They agreed to cover warranty item that they could have argued about. My only complaint is they are not real responsive to calls and the part has been on orders weeks More

I was traveling in the area and had an emergency and the dealer got me right in and took care of the issue immediately. dealer got me right in and took care of the issue immediately. More

Great service. Was finished when promised. Lots of places to sit while waiting that are not near others. to sit while waiting that are not near others. More

Bought my car from Gwinnett Subaru and they have done my service on same car for 10 years! Service rates high. Most of the advisors are super duper great. service on same car for 10 years! Service rates high. Most of the advisors are super duper great. More