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Jill Thurston
519 Reviews
Jill is one of our Assistant Service Managers at Subaru of Gwinnett. She has been in the automotive industry for 12 years; 11 of those years at Subaru of Gwinnett. Jill first joined Subaru of Gwinnett in 2003 as a receptionist. She took a leap of faith when she accepted a service advisor position at Subaru of Gwinnett nine years ago and has been helping Subaru customers maintain their beloved Subaru vehicles ever since. Jill has been recognized as a top service advisor in her field by Subaru of America and consistently maintains the highest of customer satisfaction ratings. Jill is a portrait artist and mother to one very vocal Maine Coon cat, Piper, her beautiful African Grey, Oliver and her sweet Peach face, Lovebird Pippin.
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Write a ReviewDealership Experience
20 yrs, 11 mos
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519 Reviews of Jill Thurston
April 18, 2024
The customer service at this dealership made me want to continue coming back, especially with how they go above and beyond for their customers. I would recommend this dealership to anyone I know! continue coming back, especially with how they go above and beyond for their customers. I would recommend this dealership to anyone I know! More
by booboo_1203
Verified CustomerOther Employees Tagged: Jeff Bowman, Julie Adams, John Anderson, Hailey Armour, Jeremiah Ramirez, Michael Gallardo, Issa Kone
Helpful 
March 28, 2024
The best experience ever in an Automobile Dealership. Price was right, process was efficient, and staff was both knowledgeable and friendly. Price was right, process was efficient, and staff was both knowledgeable and friendly. More
by STEVEK12
Other Employees Tagged: Lance Willhite, Gary Sikes, Taylor Spicuzza, Kody Traylor, Julie Adams, Michael Gallardo, Tim WIllis, Issa Kone
March 28, 2024
Jeff Bowman and Jill Thurston are a pleasure to work with and have been trusted advisors for years. The service department at Subaru Gwinnett has been a big part of what made me a Subaru customer for life. and have been trusted advisors for years. The service department at Subaru Gwinnett has been a big part of what made me a Subaru customer for life. More
by PZANG
Other Employees Tagged: Jeff Bowman
March 18, 2024
John doesn’t perform job of SERVICE ADVISER. Tried to take advantage of me, didn’t work out for that dishonest, so called Advisor. Spoke to Service Manager Jill Thurston and with Jeff ab Tried to take advantage of me, didn’t work out for that dishonest, so called Advisor. Spoke to Service Manager Jill Thurston and with Jeff about issues. Problem addressed immediately. Have used Gwinnett Subaru Service for years, they’ve taken care of my 2014 Outback and will continue to do so. More
by LANIERLESLIE
Other Employees Tagged: Jeff Bowman, John Anderson, Issa Kone
March 02, 2024
Purchase experience was positive. . Service department needs better communication skills. There were a few problems communicating with some service representatives. . . Service department needs better communication skills. There were a few problems communicating with some service representatives. . More
by CHARL.SOSEBEE
Other Employees Tagged: Lance Willhite, Jody Vaughn, Julie Adams, John Anderson, Hailey Armour, Tim WIllis , Lawrence
March 01, 2024
Only complaint, and I spoke with Service Manager about this, is that all of the "driver assist" was still turned on when I received my courtesy car. I am of the age where when I learned to drive, the driv this, is that all of the "driver assist" was still turned on when I received my courtesy car. I am of the age where when I learned to drive, the driver controlled the car. I read the road, take the smoothest route and miss depressions and holes in the road, anticipate curves and slow downs, and take them so as not to have to use my brakes. I also use the cruise often and the cruise tech has taken a BIG step backwards since 2015. I was exhausted by the time I figured out how to turn all that "assist" garbage off and could stop fighting the computer controlled steering. All "driver assist" should be OFF when a courtesy car is picked up and the driver can then choose what, if anything, they want to use. That is my only complaint. Some drivers enjoy driving, and are good at it. Don't take our joy by making us fight the car. More
by RHOHO2002
Other Employees Tagged: Jeff Bowman
February 28, 2024
Jeff and the dealership have worked hard to make sure my Crosstreck is exactly the car I need. Crosstreck is exactly the car I need. More
by NANCYADARDEN
Other Employees Tagged: Jeff Bowman, Julie Adams, John Anderson, Hailey Armour, Jeremiah Ramirez, Michael Gallardo, Issa Kone
February 28, 2024
Excellent service and facility Pleasure to take my Outlback there for service. Friendly staff and techs. Outlback there for service. Friendly staff and techs. More
by CAPTAINGIGGS
Other Employees Tagged: Lance Willhite, Tiffani Ho, Tim WIllis
February 02, 2024
I bought my car here and even though I live in Nashville, I wait until I’m in GA to have my car serviced here. I wait until I’m in GA to have my car serviced here. More
by ADHRINDA
Other Employees Tagged: Jeff Bowman
Dealership Inventory (368 Vehicles)
2021 Chevrolet Silverado 1500
used
Mosaic Black Metallic exterior
Automatic
Four-wheel Drive
