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Subaru of Gwinnett - Service Center

Duluth, GA

4.6
2,908 Reviews

2,908 Reviews of Subaru of Gwinnett - Service Center

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December 20, 2021

Kyle did a great job taking care of my car. Repairs were completed on time and car was returned cleaned! More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
December 20, 2021

Very prompt and kind. Felt welcoming, and a very clean waiting area. Highly recommend subaru service More

by SOPHIECEASAR2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Kyle Formella, William Garcia
December 20, 2021

Great customer service! Especially Jennifer was very helpful. She even called us to check after the service. Keep in up. We love our Subaru!! More

by ABIOT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Kyle Formella, William Garcia
December 18, 2021

The service here is the best, everyone is personable and helpful. This the third car I have bought here, and always pleased with the excellent customer service. Jeff and Jill are wonderful More

by MGRATITUDE@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2021

From the moment I drove up the service was outstanding. Jeff was amazing! The waiting area was clean and inviting and as I watched the employees working - they all had great attitudes! Thanks for the s More

by TERI.FOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2021

Enjoy the hospitality, service was done at promises time, I especially appreciated the car wash! Thank you Gwinnett Subaru. More

by WUANLEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Formella
December 15, 2021

Good service but took longer than what I was told to expect. I was told 2-3 hours. It was 3 1/2 hours. More

by Lisa TEMPESTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa 5 stars
Dec 16, 2021 -

Subaru of Gwinnett responded

Hi Lisa, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

December 15, 2021

Good for reservation system, No waiting for check in process Fixed less than promised time Cleaned car when finished repair More

by ALUNDER8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun M. Felt
Dec 16, 2021 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

December 15, 2021

Easy appointment on-line. Service was immediate for oil change and 12 month service check up. Especially appreciated rotating the tires and alignment which made a huge difference. Work performed was effici More

by ATLBUBBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Kyle Formella, William Garcia
Dec 16, 2021 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received.

December 15, 2021

Good service. No waiting for check in. answered all my questions. Got loaner car. everything good. More

by COOLMANMONA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Formella
Dec 16, 2021 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

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