Subaru of Gwinnett - Service Center

Totally impressed! We were totally impressed with Subaru of Gwinnett’s service department. We had an appointment and were immediately greeted and taken back. We were ke We were totally impressed with Subaru of Gwinnett’s service department. We had an appointment and were immediately greeted and taken back. We were kept informed and the service was done in record time while we waited in the reception room with snacks and drinks. They even washed my car! More

Always a great experience! Great customer service! Very professional and courteous. In and out in a timely manner. I won't take my Subaru anywhere else! Very professional and courteous. In and out in a timely manner. I won't take my Subaru anywhere else! More

Great experience as always This was my third trip for scheduled service, and like all others before, the service was excellent. My service advisor, Kyle, was very professional a This was my third trip for scheduled service, and like all others before, the service was excellent. My service advisor, Kyle, was very professional and friendly. More

Great service and quick turnaround Kyle and his associates did a great job. very helpful. Met all needs and took great care of us. Car work finished quickly and with top quality Kyle and his associates did a great job. very helpful. Met all needs and took great care of us. Car work finished quickly and with top quality More

My Experience in a Single Word: Bravo Once again, Jill Thurston's team did a great job in tending to all my service needs. The coffee is great. The facility is great. The snacks are hea Once again, Jill Thurston's team did a great job in tending to all my service needs. The coffee is great. The facility is great. The snacks are healthy. The staff is friendly and attentive. I tend to high-five everyone I come into contact at Subaru of Gwinnett. Every visit. Bravo (again). More

Friendly and fast Subaru of Gwinnett is always fast and friendly. Great people and trustworthy. The waiting area is comfortable and very user friendly. When you pickup Subaru of Gwinnett is always fast and friendly. Great people and trustworthy. The waiting area is comfortable and very user friendly. When you pickup your vehicle everything is explained. More

1st Time Disappointed We have always had excellent experiences and service at the Subaru dealerships, but today was a disappointment. My husband just picked up our car a We have always had excellent experiences and service at the Subaru dealerships, but today was a disappointment. My husband just picked up our car and are not pleased. We brought the car in due to the sunroof exploding.  The car was provided today, and there is still glass fragments, which they didn't properly remove prior to repairing the glasssin roof.  There is a scratch on our car.   It seems that all of the glass should have been removed, and extra care taken to avoid any additional damage. I expected better from Subaru. More

Expensive long service with unpredictable completion date. I went in for rear brake work due to clicking noise while driving. It had been doing this for months with little or no effect on the braking.They repl I went in for rear brake work due to clicking noise while driving. It had been doing this for months with little or no effect on the braking.They replaced both rear wheel cylinders taking many days to get them. During the same time I had all four complete calipers and the power steering hydro-boost assisted master cylinder replaced on my motor home at a local shop beside my house. In both cases the systems old fluid was flushed. The motor home job was a much larger project (replacement of five major assemblies) on a 1985 vintage set of brakes. The motor home job cost the same as the smaller two wheel cylinder job on the Subaru within $4. Meaning Subaru work was more than 2.5x as expensive. In a previous case I had some sensor work done and found the part at Walmart.com for about 10% what the real Subaru part cost. The only reason I come back to this dealership is that I get a free courtesy car and they do a cursory cleaning of the gar which is a nice touch on a 1999 Forester (worth about the cost of this repair). When I came in to get the car they forgot about me and left me waiting in the lounge area for 45 minutes. I finally went back out to the shop area to ask if they'd forgotten about me. Apparently somebody had forgotten to tell somebody else. More

30k service 30k mi service marred after discovering grease and grimey fingerprints on drivers tan interior door/handle as well as headrest. However my service man 30k mi service marred after discovering grease and grimey fingerprints on drivers tan interior door/handle as well as headrest. However my service manager and coordinator picked up my car at home, provided me a loner vehicle and thoroughly detailed it and delivered my car back to me in better condition than it was from the start. I am very greatfull for the responsive service. More

Excellent customer service! Subaru of Gwinnett is an outstanding dealership...sales and service. I have had nothing but excellent experiences. I can highly recommend buying a Su Subaru of Gwinnett is an outstanding dealership...sales and service. I have had nothing but excellent experiences. I can highly recommend buying a Subaru from them and using them for service. I drive 40 miles round trip to use this dealership and there is one only 5 miles from me. That says something about the leadership at Subaru of Gwinnett. More