Subaru of Gwinnett - Service Center

They could have fixed sensor Cost me to have bodyshop fix I had a fender bender and the sensor got moved. The body shop said when I took it to Subaru in Gwinnett, they could have fixed it.. All the body shop I had a fender bender and the sensor got moved. The body shop said when I took it to Subaru in Gwinnett, they could have fixed it.. All the body shop did was move it slightly with their hands. Cost me rental and other monies due to the fact they could have fixed it. No excuse for them to slightly move it. More

Great first visit Had my first scheduled service at this dealership and was very happy with the experience! pulled right in and was immediately greeted. Good customer Had my first scheduled service at this dealership and was very happy with the experience! pulled right in and was immediately greeted. Good customer relationship skills by Kyle! will definitely be back More

Excellent Shaun in the service was knowledgeable about which tires I needed to select and printed out the rebate forms immediately. He also contacted me when th Shaun in the service was knowledgeable about which tires I needed to select and printed out the rebate forms immediately. He also contacted me when the work was finished. More

Very friendly, professional, and courteous staff Parts and service staff always understand the customer's needs and complete all work as promised. Sales staff and finance department were receptive to Parts and service staff always understand the customer's needs and complete all work as promised. Sales staff and finance department were receptive to my needs, and I was completely satisfied with the sales and follow up service of my new vehicle. More

Poor customer service We regret buying this car to 2019 assent. No one gave us any kind of warning it takes 5k miles to get the mpg stated , more like 16 mpg., Cracked sun We regret buying this car to 2019 assent. No one gave us any kind of warning it takes 5k miles to get the mpg stated , more like 16 mpg., Cracked sun roof (stress crack), (2) flat tires (don’t know why) , told we can add air to tire don’t bring it in. Eyesight issues, and on it goes. No one told us we had to pay for the remote start. Was told by GM , sorry you did not ask the correct questions, not they left things out. Was told don’t bring the car in for air, so yourself. More

Great Service Oil change, tire rotation and balance and transmission inspection; excellent and fast service as usual! Thank you again Subaru of Gwinnett for another Oil change, tire rotation and balance and transmission inspection; excellent and fast service as usual! Thank you again Subaru of Gwinnett for another excellent service visit, and for the breakfast. More

Car service Highly attentive team of specialists, very efficient. My wait time was very short, shown into a owners coffee/tea room whilst service was performed.. Highly attentive team of specialists, very efficient. My wait time was very short, shown into a owners coffee/tea room whilst service was performed.. Also included a car wash.. would recommend!👍👍 More

Excellent service Modern and clean facility. Fast and efficient service. Quick car wash. Courteous employees, beverages and snacks were available for customers. A q Modern and clean facility. Fast and efficient service. Quick car wash. Courteous employees, beverages and snacks were available for customers. A quiet room is provided alone the WI-FI. More

A Great Place for Car Service I have taken my Subarus to this here since I moved here in 2006. I am always treated as if I am the most important customer there. All of my questions I have taken my Subarus to this here since I moved here in 2006. I am always treated as if I am the most important customer there. All of my questions or concerns are answered and if the answer is not readily available, they will find the answer and get back to me within a reasonable amount of time. More

Terrible We bought a CPO Outback with 8k miles on it. As soon as we drove off the lot the tpms lights came on. It was a Saturday so we decided to take it We bought a CPO Outback with 8k miles on it. As soon as we drove off the lot the tpms lights came on. It was a Saturday so we decided to take it in next weekend. We got a loaner and were pretty sure we would get the pickup call the same day. Never happened. No one called with updates No one was available to take our calls when we called No one responded to voicemail This went on for TWO weeks!! No you read that right. Finally after a spate of calls and strongly worded voicemails, we got word through our salesman (!!!) that the car was ready and would be delivered to us. What was done ? Four sensors were replaced. Time taken=more than two weeks. Don’t go here. You may not get your car back!! More