Subaru of Gwinnett - Service Center

Poor customer service We regret buying this car to 2019 assent. No one gave us any kind of warning it takes 5k miles to get the mpg stated , more like 16 mpg., Cracked sun We regret buying this car to 2019 assent. No one gave us any kind of warning it takes 5k miles to get the mpg stated , more like 16 mpg., Cracked sun roof (stress crack), (2) flat tires (don’t know why) , told we can add air to tire don’t bring it in. Eyesight issues, and on it goes. No one told us we had to pay for the remote start. Was told by GM , sorry you did not ask the correct questions, not they left things out. Was told don’t bring the car in for air, so yourself. More

Excellent Shaun in the service was knowledgeable about which tires I needed to select and printed out the rebate forms immediately. He also contacted me when th Shaun in the service was knowledgeable about which tires I needed to select and printed out the rebate forms immediately. He also contacted me when the work was finished. More

Great Service Oil change, tire rotation and balance and transmission inspection; excellent and fast service as usual! Thank you again Subaru of Gwinnett for another Oil change, tire rotation and balance and transmission inspection; excellent and fast service as usual! Thank you again Subaru of Gwinnett for another excellent service visit, and for the breakfast. More

Car service Highly attentive team of specialists, very efficient. My wait time was very short, shown into a owners coffee/tea room whilst service was performed.. Highly attentive team of specialists, very efficient. My wait time was very short, shown into a owners coffee/tea room whilst service was performed.. Also included a car wash.. would recommend!👍👍 More

Terrible We bought a CPO Outback with 8k miles on it. As soon as we drove off the lot the tpms lights came on. It was a Saturday so we decided to take it We bought a CPO Outback with 8k miles on it. As soon as we drove off the lot the tpms lights came on. It was a Saturday so we decided to take it in next weekend. We got a loaner and were pretty sure we would get the pickup call the same day. Never happened. No one called with updates No one was available to take our calls when we called No one responded to voicemail This went on for TWO weeks!! No you read that right. Finally after a spate of calls and strongly worded voicemails, we got word through our salesman (!!!) that the car was ready and would be delivered to us. What was done ? Four sensors were replaced. Time taken=more than two weeks. Don’t go here. You may not get your car back!! More

Polite & professional! I came in for a prepurchase inspection of abused Forester from another dealership. I felt I was treated as if I were buying the car from them! They we I came in for a prepurchase inspection of abused Forester from another dealership. I felt I was treated as if I were buying the car from them! They were very polite & professional in all our dealings. What impressed me the most was how many of the sales and service people were very polite to the custodian cleaning in the lounge area. Several greeted her by "Mrs......" many places I've been to I have witnessed the custodial staff being invisible to the other staff! More

A Great Place for Car Service I have taken my Subarus to this here since I moved here in 2006. I am always treated as if I am the most important customer there. All of my questions I have taken my Subarus to this here since I moved here in 2006. I am always treated as if I am the most important customer there. All of my questions or concerns are answered and if the answer is not readily available, they will find the answer and get back to me within a reasonable amount of time. More

Excellent service Modern and clean facility. Fast and efficient service. Quick car wash. Courteous employees, beverages and snacks were available for customers. A q Modern and clean facility. Fast and efficient service. Quick car wash. Courteous employees, beverages and snacks were available for customers. A quiet room is provided alone the WI-FI. More

Squeeling Noise Shaun and the team were great as usual. The service was fast and friendly and the price was righ. Im always greeted with smiling faces. Shaun and the team were great as usual. The service was fast and friendly and the price was righ. Im always greeted with smiling faces. More

Quick and good customer service Made an appointment before arriving and them took care of my issue quickly even though they had a line out the door for service. I was able to wait f Made an appointment before arriving and them took care of my issue quickly even though they had a line out the door for service. I was able to wait for my car without taking up most of my day. More