Subaru of Gwinnett - Service Center

Agree with other rater that five stars should be enough. Writing 15 words is not necessary. Writing 15 words is not necessary. More

I received excellent service from Isaia in the service department. He went above and beyond my expectations to ensure that the repairs were completed. Isaia and his teammate provides excellent customer se department. He went above and beyond my expectations to ensure that the repairs were completed. Isaia and his teammate provides excellent customer service. I can honestly state that the personnel at Subaru of Gwinnett genuinely care about their customers and their vehicles. I Thank the mechanics, management and staff here as well. They are Awesome and I highly recommend Subaru of Gwinnett and Isaia in the service department!!! More

We bought tires from the dealership a couple years ago. We recently needed a plug, which was done at the dealership. The plug continued to leak. We returned to the dealership and was told we needed a se We recently needed a plug, which was done at the dealership. The plug continued to leak. We returned to the dealership and was told we needed a set of tires. We have properly maintained rotation and inflation. I asked why we were not initially told we needed tires when we came the first time and was told that happens sometimes. I asked for a quote for a new set of tires and the expected tread life, I was only given a price. When I again asked for the tread life, I was told they did not have that information. I declined to approve the new tires and was emphatically told the tires needed to be replaced immediately. I then asked why we were not told the tires needed to be immediately replaced when the plug was done, and was told it really wasn’t urgent. I then said my wife would come pick up the car, as she was only one mile away. When she arrived, she was told they had lost our paperwork, and she would need to wait. For the next 20 minutes she leaned on our car while waiting for her keys. I will be a Subaru driver for the rest of my life. I am willing to pay the dealership’s premium price, as long as I can expect premium service. Two days later I bought a new set of 80k tread life Michelin tires at a local tire shop, with lifetime road hazard warranty, as opposed to the 2 year limited warranty offered by the dealership. More

Issa and the dealership always provides outstanding customer service and never fails to provide outstanding quality customer service and never fails to provide outstanding quality More

All good don’t like having to write 15 words the five stars should be enough stars should be enough More

Beautiful new service center stocked with drinks and snacks; play area for kids. Courteous, attentive staff Timely service Complimentary car wash snacks; play area for kids. Courteous, attentive staff Timely service Complimentary car wash More

Service was fast and friendly with a comfortable waiting area. Jeff was also excellent at communicating. area. Jeff was also excellent at communicating. More

Excellent service. Very professional. Issa gave regular updates that were greatly appreciated. The waiting area was spacious and comfortable. Nice job. Very professional. Issa gave regular updates that were greatly appreciated. The waiting area was spacious and comfortable. Nice job. More

Fast and easy. Was kept up to date with everything being checked ok my vehicle. Was kept up to date with everything being checked ok my vehicle. More

As soon as I got there I was greeted by Issa. He kept me informed of the progress. I asked to be out by a certain time and I was. Service was awesome as usual. Would highly recommend Subaru o He kept me informed of the progress. I asked to be out by a certain time and I was. Service was awesome as usual. Would highly recommend Subaru of Gwinnett! More