Subaru of Gwinnett - Service Center

This dealership gives a misrepresentation of what a recommended service is. They lead you to believe that if you do not complete this $500 fluids change that you will have severe damage to your car, wh recommended service is. They lead you to believe that if you do not complete this $500 fluids change that you will have severe damage to your car, when in reality it's based on the fact that the service manual says at "X" miles it's suggested. What is the point of an inspection, if you're going to consistently recommend $1,500+ work be done on the car based on a book and not an inspection. More

Excellent Dealership and service. On my third Subaru. Love the car and the folks here On my third Subaru. Love the car and the folks here More

I'm assuming that they did the oil change and tire rotation that I paid for. I'm not so certain about the "free" inspection, however. Example: I had just replaced the battery at an auto parts s rotation that I paid for. I'm not so certain about the "free" inspection, however. Example: I had just replaced the battery at an auto parts store and the clamp would not tighten on the post of the new battery, so the mechanic had shimmed it with a paper clip. On the dealer's Inspection Report, it had the battery connections checked as good. More

Professional services and friendly. Very clean inside the lounge area. keep up the good work. Very clean inside the lounge area. keep up the good work. More

Julie is very knowledgeable and will go the extra mile to make sure you are well taken care of. make sure you are well taken care of. More

I arrived for my service appointment was told I could stay and be charged a lot of money. So I left. stay and be charged a lot of money. So I left. More

Great customer service— the vehicle drop-off is always a smooth process, the team is nice, and the lounge inside is kept clean with other accommodations like snacks and drinks. smooth process, the team is nice, and the lounge inside is kept clean with other accommodations like snacks and drinks. More

I appreciated the texts regarding my service and whether or not I wanted additional services. or not I wanted additional services. More

I brought the vehicle in for an oil leak and was going to stay at the dealership for the appt. However, when it was discovered the repair was going to go into the next day, I was offered a loaner and sent h stay at the dealership for the appt. However, when it was discovered the repair was going to go into the next day, I was offered a loaner and sent home. Everyone I encountered was very nice and cared about my experience. Jamil was super helpful and kept me updated along the way. More

It needs to communicate with the customer better regarding the progress of car evaluation and potential service requirements regarding the progress of car evaluation and potential service requirements More