Subaru of Gwinnett - Service Center

The people at this Dealer do a wonderful job and knowledgeable. A great leader ship. we arrive her appointment on time and we’re taking care of immediately. The service tech answered all my question knowledgeable. A great leader ship. we arrive her appointment on time and we’re taking care of immediately. The service tech answered all my questions on the spot. More

I bought 4 new tires at this service center. Less than a month later[314 miles] I had a slow leak in one tire. I was told the stem had to be replaced. I assumed the stem is part of the tire a Less than a month later[314 miles] I had a slow leak in one tire. I was told the stem had to be replaced. I assumed the stem is part of the tire and therefore covered under the 24 Month Tire Protection Plan. I was charged 21.28 for a new stem. Had a couple other routine things done at the time. Was charged 32.68 shop charge for repair order. What the heck is that. Does that mean I would pay 53.96 for a stem on a tire I purchased less than a month prior? More

Jeff, is very professional, knowledgeable, respectable would not trust anyone else with my Subaru. thanks would not trust anyone else with my Subaru. thanks More

Nice place usually 5 star. ..they left me waiting at car for service..I had time to clean up back and front seats. When I accidentally bumped my horn the lady inside came out to ..they left me waiting at car for service..I had time to clean up back and front seats. When I accidentally bumped my horn the lady inside came out to car bay and asked if I was being helped..whatever happened to Keith or Kevin who kept track of customers More

I had a mixed experience. The individuals I worked with - Shaun, Issa, and above all, service manager Jill Thurston, were uniformly great. Jill in particular went above and be The individuals I worked with - Shaun, Issa, and above all, service manager Jill Thurston, were uniformly great. Jill in particular went above and beyond. The problems were 1) that I had an appointment to get a part replaced and nobody called to tell me "don't come, the part hasn't arrived." Also, (2) I had originally come to have a specific problem checked AND to have the car checked overall for roadworthiness for a driving trip. Turned out that the service personnel look at the date on the oil change sticker to see if an oil change is due, and DON"T ACTUALLY CHECK THE OIL LEVEL!! Naturally, having been told all was ready, I drove out and immediately got a low oil warning. An oil change (with detergent to ensure the float indicator wasn't sticky) fixed that, but it could have easily been noticed on the initial check instead of requiring another visit. I understand that this practice is going to be changed, and the techs will actually take the 30 seconds required to check the dipstick, so hopefully nobody else has that particular experience. More

Jeff, is very personable and knowledgeable. Explained to me what my scheduled service visit was all about. Gave me an expected time as to they would be finished with my car. Upon arrival, I Explained to me what my scheduled service visit was all about. Gave me an expected time as to they would be finished with my car. Upon arrival, I asked Jeff to include 4 wheel align as I had hit some nasty rocks at speed. He laughed and pointed to a screen above which actually showed the misaligned tires. I have never seen a device that you drive over and it gives you results regarding tread depth and alignment. Pretty cool. More

My visit was for an issue related to a flat tire I wasn’t confident could be safely reused. Ultimately the tire needed to be replaced. The team at SOG helped me get prompt attention without an appointment an confident could be safely reused. Ultimately the tire needed to be replaced. The team at SOG helped me get prompt attention without an appointment and got a new tire installed and me on my way quickly. Thanks. More

I did not have any contact with service center. I was buying a new Subaru. I was buying a new Subaru. More

They are Always good service and friendly. Always trying to accommodate my needs. Thank you! Always trying to accommodate my needs. Thank you! More