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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,120 Reviews

3,120 Reviews of Subaru of Gwinnett - Service Center

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August 25, 2023

Thanks for the service the whole crew was very helpful and I had a good experience I love your new waiting room More

by STEVESTOKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gallardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Spicuzza
Sep 28, 2023 -

Subaru of Gwinnett responded

Stevestokley, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2023

First time your team did not address my issue some road noise from tires. Seemed understaffed and just wanted to expedite my service. 70 mile commute for me just to have oil change done. My first disappoin More

by GATLINNP6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Person service me not listed
Sep 28, 2023 -

Subaru of Gwinnett responded

Gatlinnp6, we really appreciate your great feedback! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope you continue to choose us for all your automotive needs! Take care!

August 25, 2023

Love the new service department building and large waiting room, plenty of space to wait on your vehicle being serviced. More

by TBELLAMY2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
Sep 28, 2023 -

Subaru of Gwinnett responded

Tbellamy2002, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 23, 2023

No nonsense and very friendly and helpful. I recommend them moving forward. Go Suburu from now on. More

by EDMUNRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Buckles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Subaru of Gwinnett responded

Edmunro, thank you for your kind words and recommendation. If you have any further questions, please give us a call. We're always happy to help! Safe travels!

August 23, 2023

I appreciate the good service, communication, and pleasant waiting room. The drinks and snacks are nice, too More

by JOHNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Ramirez
Sep 28, 2023 -

Subaru of Gwinnett responded

Johns, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 22, 2023

I had a good experience with my car servicing. Liked the communication and the entire process, very systematic. More

by PAL.PRIYANKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Subaru of Gwinnett responded

Pal.priyanka, thank you for your kind words! We're happy we could help. Thank you so much for choosing Subaru of Gwinnett as your first choice for service!

August 22, 2023

Your team was quite efficient in getting my car ready for a future road trip. Thanks! More

by DRERICKSON31416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Subaru of Gwinnett responded

Drerickson31416, thanks for your great review, and for giving our dealership such a high star rating! We hope you had a great trip & look forward to seeing you for your next visit!

August 22, 2023

Excellent customer service with dedicated professionalism. Very quick oil change and tire rotation. The customer waiting lounge was very pleasant with refreshing snacks and drinks. More

by BROOKTESHOME1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hynson
Aug 22, 2023 -

BROOKTESHOME1 responded

All roads lead to Subaru of Gwinnett!! Awesome and friendly customer service.

August 20, 2023

Brought my car in to have new tire put on. Tire sensor triggered within a few hours. Sheduled appointment to have sensor reset, Subaru said it was. Drove 6 miles sensor came back on. had to More

by RUTHAHARDY
Recommend Dealer
No
Employees Worked With
Hailey Armour
Sep 28, 2023 -

Subaru of Gwinnett responded

Ruthahardy, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Thanks for taking the time to express your honest concerns. If you would like to discuss this matter further please reach out to our Service Manager, Michael Gallardo at mgallardo@subaruofgwinnett.com or (678)584-7260 and he would be happy to help restore your confidence back in our dealership.

August 20, 2023

Excellent in staff for service and hospitality. Genuine concern for working details for needed costly repairs. More

by OPASPILSBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
Sep 28, 2023 -

Subaru of Gwinnett responded

Opaspilsbury, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!

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