Subaru of Gwinnett - Service Center

Jeff was super helpful! The dealer picking up my car was amazing and meant I didn’t have to drive over an hour! Thanks! The dealer picking up my car was amazing and meant I didn’t have to drive over an hour! Thanks! More

great service. responsive. Tiffani was great throughout the entire purchasing and delivery process. Would highly reccomend. responsive. Tiffani was great throughout the entire purchasing and delivery process. Would highly reccomend. More

It was a great experience when I purchased my Subaru. Then coming in for my first service call was equally as comfortable. The waiting area was welcoming, and Issa was friendly. Then coming in for my first service call was equally as comfortable. The waiting area was welcoming, and Issa was friendly. More

The $189 diagnosis fee just to analyze the car is absurdly high. The staff are engaging and actively listen while asking the correct questions. The car was returned to me washed but there was grease absurdly high. The staff are engaging and actively listen while asking the correct questions. The car was returned to me washed but there was grease on the driver side seat. The agent took care of it quickly. The services rendered were discussed with me before proceeding with the repairs. Nice new facility. More

The new place is awesome and very big with modern amenities. Really liked the place. As always Customer Service and very friendly. Kirby was great and always my go to representative. amenities. Really liked the place. As always Customer Service and very friendly. Kirby was great and always my go to representative. More

Dealership is new and clean, but the service tech expertise is questionable. Bought a brand new Outback and a few days later the AC went out. Took it in and they kept the car for 3 days. Told me t expertise is questionable. Bought a brand new Outback and a few days later the AC went out. Took it in and they kept the car for 3 days. Told me that it was only low on Freon and they topped it off. (3 days to tell me that) A few days later it was out again. Took it to a different dealer and they found a leak within an hour and successfully repaired. More

It took over 2 1/2 hours to get my oil changed, and a tire patched and rotated. I thought this was a little long usually takes under an hour. tire patched and rotated. I thought this was a little long usually takes under an hour. More

Dealership was very clean friendly and had plenty of snacks and drinks. Jeff Bowman was very informative and friendly. We left the car because we had a couple of appointments across town. We were sen snacks and drinks. Jeff Bowman was very informative and friendly. We left the car because we had a couple of appointments across town. We were sent a tracking information on how the car was doing, which was helpful in determining when to pickup the car. We are very pleased with Subaru of Gwinnett. We live over two hours away from this dealership. More

john was helpful I have always been treated respectfully. Part took a long time to receive but i was kept informed through the two month wait. I appreciated that I didnt have to constantly check on parts com Part took a long time to receive but i was kept informed through the two month wait. I appreciated that I didnt have to constantly check on parts coming in .That was great More

Service check-in was quick and easy. Service advisor Tuan Nguyen was helpful, and when it was determined that we would have to leave our Impreza overnight, he arranged for a loaner vehic Service advisor Tuan Nguyen was helpful, and when it was determined that we would have to leave our Impreza overnight, he arranged for a loaner vehicle at no charge. The vehicle inspection phase was thorough, and NO "high-pressure" for services we did not need or desire. Very satisfied as a long-time patron of Subaru of Gwinnett. BTW...purchased a new 2023 Forester Limited the following week - Blake Henley was great to work with! More