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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,120 Reviews
Call Service Center (678) 921-3925

3,120 Reviews of Subaru of Gwinnett - Service Center

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July 28, 2023

Although my experience at Gwinnett Subaru was outstanding as opposed to the horrible experiences I've had at Troncalli in Cumming, I have since traded my beloved Subaru for a more trustworthy, affordable Hon More

by tlstrayhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Anderson
Report | Print
Jul 29, 2023 -

Subaru of Gwinnett responded

Thank your for your review! Glad Subaru of Gwinnett was your choice for your Subaru service. We are sad to hear you purchased a Honda - we will miss seeing you for service. You never know- you just might miss your Subaru an our smiling faces. We will be here when you need us!!!!!

July 28, 2023

We love our new to us car! Chad Anderson was a good salesman! The whole experience was positive! Thank you! More

by CDGERGENI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Anderson
Report | Print
Jul 29, 2023 -

Subaru of Gwinnett responded

Great to hear you love your new vehicle !! Enjoy your new to you ride an be safe until we see you again in service ! Thank you again for your business!!!

July 28, 2023

Excellent service. Clear expectations were provided and met concerning time required for service. Service advisor was polite and responsive to my questions. The answe More

by DREWTAYLOR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Subaru of Gwinnett responded

Thank you for your review and feedback. WE strive to always communicate and provide excellent service. Should you have any questions always know we are here to answer them for you. Thank you again for your business and we will see you at your next service visit.

July 27, 2023

Everything was great except a tad too much pressure on the the extended warranty. But I do believe we have it canceled so all good. Besides that everything else was good .. Chad are sales associate was v More

by KDANDBOYS
Recommend Dealer
Yes
Employees Worked With
Susan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad , Jill Thurston, Taylor Spicuzza
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Jul 27, 2023 -

Subaru of Gwinnett responded

Thank you for your business!! we know extended warrantys are always a personal choice to make, and we want to always tell you the benefits of having them, and when you need them, they are always great to have. Great to hear you have another outback in the family, they are great vehicles and super safe, as you know already! Thanks for choosing Subaru of Gwinnett, recommend us to all your friends and family and we look forward to seeing you in the service department in 6 months or 6000 miles. Enjoy the ride!

July 27, 2023

They should stop ripping customers off with coupons. It looks like a scam. No more More

by ART_MAN91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Jul 28, 2023 -

Subaru of Gwinnett responded

Hello and thank you for your feedback about your most recent service experience regarding coupons. It looks like there is more to discuss and if you would be willing, we would like to try and turn your experience around. My name is Michael Gallardo, I am the new service manager here at Subaru of Gwinnett, please email mgallardo@subaruofgwinnett.com or call at 678-584-7260. It is our goal to provide excellent customer service and earn your recommendations to your family and friends, please give us the opportunity to make this better.

Jul 28, 2023 -

ART_MAN91 responded

I am waiting the check $13 .!!!

Jul 28, 2023 -

Subaru of Gwinnett responded

Thank you for the reply- is the $13 the coupon amount that should have been applied? Please email mgallardo@subaruofgwinnett.com and we can get this handled for you, we will need your contact information. Thank you for being willing to allow us to resolve your concern.

Jul 28, 2023 -

ART_MAN91 responded

Not coupon .!! Check $13.!!! Jeez I brought coupons. But Vietnam guy charged whole amount without discount.!!! He said they will mail me $13 check . I have never gotten it yet. I will contact my bank to dispute.

Jul 28, 2023 -

Subaru of Gwinnett responded

Thank you for clarifying, I will get with Tuan and verify he has submitted a check request for $13. We will get this taken care of, please allow us time to verify.

July 27, 2023

I enjoyed the new facility, the waiting room was outstanding. Jeff kept me informed and the car was ready almost an hour before the expected even though I brought the car in an hour and a half earli More

by ROARFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Subaru of Gwinnett responded

Great to hear!!!!! Thank you for your business, we look forward to seeing you at your next service and until then, drive safe and enjoy the adventure in your Subaru!

July 26, 2023

Awesome service from Tuan. From start to finish. Kept us abreast of status. Awesome service from Tuan. From start to finish. Kept us abreast of status. Awesome service from T More

by ELLOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Report | Print
Jul 27, 2023 -

Subaru of Gwinnett responded

Thank you- Thank you- Thank you- Thank you!!!!!!!!!!!!!!!!! we appreciate your business and see you in 6000 miles or 6 months!

July 26, 2023

Issa Kone is the best ! He is very personable, knowledgeable and still professional. I always know that Issa is going to insure service goes smoothly and keeps me informed More

by DGWN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Subaru of Gwinnett responded

Thank you for making that drive, we really appreciate your business! We hope you enjoyed the new facility while you waited. Keep enjoying your Outback, and we will see you on your next visit!

July 26, 2023

Completely and totally customer focused. Sales, finance, service. I will recommend to everyone looking to buy a car More

by sprintman815
Recommend Dealer
Yes
Employees Worked With
Susan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Subaru of Gwinnett responded

Thank you for your purchase! We hope your are enjoying your new Subaru and we look forward to seeing you in service for your first service. Your Recommendation is greatly appreciated!

July 25, 2023

The best customer service ever. They are very good at what they are doing and made my experience super amazing! More

by KIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Subaru of Gwinnett responded

We think you are super amazing!!!!!! Thank you for taking the time to leave a review, if you every hav any questions we are always here for you! Thank you again for your business and we will see you on your next service or purchase visit!

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