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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,123 Reviews
Call Service Center (678) 921-3925

3,123 Reviews of Subaru of Gwinnett - Service Center

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May 18, 2023

Best customer service EVER! Gwinnett is not close to where I live, but I make the drive because the service is so good! More

by LAURENSLEAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Traylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
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May 17, 2023

I enjoyed my experience at Subaru Gwinnett. My salesperson, Andre was awesome! Please go see Andre when you get ready to go buy a new car! More

by NEH60
Recommend Dealer
Yes
Employees Worked With
Susan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre "DRE" Armenakian
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May 18, 2023 -

Subaru of Gwinnett responded

Thank you for the review, Andre appreciates you vote of Confidence. Enjoy the Adventure in your new Subaru, and share photos on Facebook. We look forward to seeing you in 6 months or 6000 miles for your first service. We will continue the AWESOMENESS!! Thank you again for your business!

May 17, 2023

I love this dealership! ! Everyone is so friendly and nice and the setting is very customer oriented, with spacious waiting and thoughtful snacks and drinks. More

by BRITTGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who it was…I saw a lot of new faces this time.
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May 18, 2023 -

Subaru of Gwinnett responded

Thank you for all the LOVE! We are loving the new facility too, and it was built just for you. We are glad your are apart of our Subaru of Gwinnett family and will be here for all your Subaru needs in the future. Thank you again for the review and we look forward to seeing you soon!

May 16, 2023

Loved the new service center! My service was done by the time promised and the car was pulled up for me and it had been cleaned! More

by TDJACKSON27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa
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May 16, 2023

I always have great service at Subaru of Gwinnett. Jeff Bowman is professional, friendly, efficient. More

by WATERLOO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Subaru of Gwinnett responded

Thank you for taking the time to leave Jeff a review and Subaru of Gwinnett. We appreciate you choosing Subaru of Gwinnett to service your Subaru and we are dedicated to providing top notch service. Drive safe and we will see you on your next visit.

May 15, 2023

Today I found out that the car I purchased from SofG needs a $2K repair! This is devastating. I am an adult and I understand that you accept a car AS IS, but in 30 years of purchasing used cars nothing More

by LISA_CONLEY1969
Recommend Dealer
No
Employees Worked With
Matthew Buckles
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2023

The service person was very informative, knowledgeable , thorough, helpful, and kind. He got the job done quickly and it was done correctly More

by CHAMBERSGERRI475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
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May 14, 2023 -

Subaru of Gwinnett responded

Thank you for taking the time to leave a review. It’s our goal to get you in an out and fixed right the first time. Thank you for your business and we look forward to seeing you again on your next visit, until then enjoy the adventure in your Subaru!

May 13, 2023

Love the new location. Always great service. That's why I drive in from Marietta More

by 100KROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kailynn Kirby
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May 14, 2023 -

Subaru of Gwinnett responded

Thanks for making that drive to Subaru of Gwinnett. We promise to always keep you informed an communicate the time that is needed, we know how much time is important. We appreciate your business an look forward to seeing you in 6 months or 6000 miles. - which ever comes first.

May 12, 2023

They repaired the tailgate door system but left a panel inside the car loose. Now I need to go back and got that fixed. More

by JOSENOYA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Bowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Subaru of Gwinnett responded

We would love the opportunity to make this right, please call our service manager to discuss-Mike Militello at (678)584-7260 or mmilitello@subaruofgwinnett.com.

May 12, 2023

All very good. Frank Flores was very good in explaining issues and keeping me up to date on work being done. More

by CRAIG.SMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Flores
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May 14, 2023 -

Subaru of Gwinnett responded

Glad Frank kept you up updated - thank you for your business - we look forward to seeing you at your next service at Subaru of Gwinnett.

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