Subaru of Jacksonville

Great service Very easy to drop off. I was in and out in minutes. My Mercedes dealer takes a lot longer just to check in my car. Very easy to drop off. I was in and out in minutes. My Mercedes dealer takes a lot longer just to check in my car. More

Wonderful Buying Experience We came from another Subaru dealership that provided less than stellar service. Jerry was able to find and procure the exact model of Crosstrek that w We came from another Subaru dealership that provided less than stellar service. Jerry was able to find and procure the exact model of Crosstrek that we wanted. He provided fantastic service, and I would absolutely buy from him again. More

Great service I was in and out quickly. Everything was done to my satisfaction. The price of the tire replacement rivaled that of discount tire shops. Everyone was I was in and out quickly. Everything was done to my satisfaction. The price of the tire replacement rivaled that of discount tire shops. Everyone was friendly and helpful. More

Breaks the stigma of the "car dealership experience" I live a bit far from the dealership, and as such conducted the majority of the buying process over the phone. Everyone I spoke to was courteous and a I live a bit far from the dealership, and as such conducted the majority of the buying process over the phone. Everyone I spoke to was courteous and acted like they wanted my business. On the day I went to the dealership physically, I was pleasantly surprised to find the dealership employees attentive (but not overbearing). The show room was clean and the hospitality was greatly appreciated, they worked to make you comfortable weather or not you were there to buy anything/get any services. As far as the buying process, it was painless, even the signing of paperwork was....dare I say.....enjoyable, made so buy the gentleman assisting me through the process. our sales person, Danny was outstanding, knowledgeable, and professional. The fact that he was able to answer any questions we had, even the off topic ones, was great! More

Oil & Filter Change, Tire Rotation Fast & friendly service. I got in at my appointed time and they had me out in under an hour. They also washed & vacuumed my car for free. Fast & friendly service. I got in at my appointed time and they had me out in under an hour. They also washed & vacuumed my car for free. More

'18 OUTBACK - FIRST SERVICE (6k) I arrived without an appointment, was greeted by Gabriel. He was courteous and accommodating and said it would take 90 minutes, which it did. They e I arrived without an appointment, was greeted by Gabriel. He was courteous and accommodating and said it would take 90 minutes, which it did. They even detailed the car before they released it. I have only seen that occur at Mercedes dealerships. I have been converted from being a 35 year Ford customer over to being a Subaru customer. Our family including my daughters, have an '18 Outback, '18 Crosstrek and '14 Forester. Subaru is a perfect blend of economy, durability, comfort, safety and endurance. We all need to chip in and have a Superman cape made for Kevin McCarthy. He never lets me down More

Tire alignment My experience was excellent. I did not have an appointment, but called in around noon to see if I could have my tires realigned. The person on the p My experience was excellent. I did not have an appointment, but called in around noon to see if I could have my tires realigned. The person on the phone let me know I could come in around 3:30. My car was seen immediately and I was very happy with the service. More

4th SUV from Jerry/Subaru of Jacksonville Hello I'm leaving this rating because Jerry made me :) Just kidding, Jerry has sold my husband and I 4 SUV's. We met and instantly loved his mora Hello I'm leaving this rating because Jerry made me :) Just kidding, Jerry has sold my husband and I 4 SUV's. We met and instantly loved his morals/values especially with his granddaughter, as we cherish our granddaughters as well. We have even seen the owner ( you know from the commercials- "You drive a Subaru, You'll buy a Subaru") . We met him once as my husband could easily be his voice over. We have seen him pick of his employees trash from the garbage cans and interact with everyone. He is a real common man.. another good quality when looking for a reputable company. The finance man was wonderful too...I forgot his name :(. Okay Jerry,....now all you need to do is move to Texas and tell your boss he needs to build a new dealership in Tyler, Texas :) We will miss you all as we make our journey to the great State of Texas. More

Another great service experience! It was time for my 22,500 service on my 2017 Subaru. As usual, as I pulled up to the express lane I was warmly greeted by Max Talbert, Express Servic It was time for my 22,500 service on my 2017 Subaru. As usual, as I pulled up to the express lane I was warmly greeted by Max Talbert, Express Service Advisor. My car was taken immediately into the service bay. It took no time at all to have the work done and my keys returned to me. I have always had a great experience at this dealership. With professional and personal employees there to take care of my car's needs, it remains a pleasure to do business with them. Thanks Subaru of Jacksonville. You're the best! I More

Very fast and excellent customer service The dealership is where I bought my new car a year ago and I was highly impressed with the sales and service at that time. I have since bought my car The dealership is where I bought my new car a year ago and I was highly impressed with the sales and service at that time. I have since bought my car in for regular service twice since then, and my impression remains unchanged. At Subaru of Jacksonville, I've received nothing but the utmost care and stellar customer support. As for this latest service, Gabriel M. was extremely friendly, helpful and knowledgeable. He was able to provide ETA's on when the car would be ready, what needed to be done and was very attentive. It's folks like Gabriel M. that make this dealership a great place to get my car serviced. More