Subaru of Jacksonville

Outstanding Sales Dept. This is our 7th Subaru. We have never been disappointed in sales or service. Jerry Johnson was our salesman. They have all been good, but Jerry was This is our 7th Subaru. We have never been disappointed in sales or service. Jerry Johnson was our salesman. They have all been good, but Jerry was outstanding!!!! Since we have owned 6 previous Subaru's, we were familiar with the basics. The changes in five years since we purchased our last Subaru surprised me. Jerry was so patient while going over the audio system and bluetooth features. We had to delay vehicle pick up for a few days. Jerry actually delivered our new Foster to our home with a full tank of gas. It was sincerely our pleasure to meet and work with Jerry. Jerry was very respectful to myself and my husband when explaining details or information about the sale. One last note the finance department was quick and easy. More

Pleasant experience I don't typically like going to car dealerships, but this experience was pleasant with none of the characteristic pressure I've come to associate with I don't typically like going to car dealerships, but this experience was pleasant with none of the characteristic pressure I've come to associate with car salesmen. My husband, who's far more experienced at this than I am, went to look at a few vehicles we'd seen online. We were greeted by Sean, who was personable, attentive, and patient. He showed us various options in our price point and took the time to answer any questions we had. Feeling informed rather than pressured, our purchase decision was easier than I'd anticipated. Sean and Phil ensured we were completely comfortable with any terms before we signed final paperwork in a smooth and efficient process. I would definitely recommend Subaru of Jacsksonville. More

Great Experience! I went to this dealership to look at Outbacks, and left driving one! I was greeted in the parking lot by Jerry Johnson who turned out to be a fantasti I went to this dealership to look at Outbacks, and left driving one! I was greeted in the parking lot by Jerry Johnson who turned out to be a fantastic salesman. Jerry was very friendly, easy to talk to, and very attentive to what my needs/interests were. I never at any point felt intimidated, pressured, or uncomfortable in any way in regard to purchasing a vehicle. The staff was willing to work with me to settle on a price that fit my budget without skimping on the model/features I was interested in, which is why I left driving a new Outback. Once I made the decision to buy, the paperwork process was quick and efficient. As I previously mentioned, my intention was to just look at vehicles, so I didn't arrive to the dealership until 6 PM. Since I decided to buy, this kept Jerry and the other members of the team at work much longer than their normal hours. However, I never felt rushed, and Jerry went through all the features of the vehicle and made sure I had no questions before leaving. Jerry offered for me to return to the dealership the next day to go over anything I didn't remember. On top of that, Jerry filled up my tank at a gas station down the street from the dealership, which was after 9 PM. I love my new Outback and had an overall great experience at this dealership. Highly recommend. Thank you, Subaru of Jax! More

Staff actually greets you This was the 7th dealership I visited over a 4 day period. I was actually met in the parking lot and greeted! This did not happen at 4 of the previo This was the 7th dealership I visited over a 4 day period. I was actually met in the parking lot and greeted! This did not happen at 4 of the previously visited dealerships. I had a print out from the website of a specific car I was interested in. The salesman was able to work a deal for me. More

Awesome and painless! Frank Woods is the man to deal with! Great followup after asking about a trim package and color I was looking for on the Internet. Had the car ready a Frank Woods is the man to deal with! Great followup after asking about a trim package and color I was looking for on the Internet. Had the car ready and offered super price right off the bat! Delight to bargain with! Did not have to go to 5 guys to get a great price! More

Great customer service, friendly, great condition vehicle Great service and time spent, definitely bought the right vehicle. Was confused when asked to fill the vehicle up before I left kinda got a blank star Great service and time spent, definitely bought the right vehicle. Was confused when asked to fill the vehicle up before I left kinda got a blank stare and continued reminding before I left to go fill it. Shouldn't matter if only 1/8 tank is missing full car with sale was stated. Overall good service More

Excellent Experience I was set on purchasing the Subaru Impreza but had a horrible experience at the dealership in Orange Park. I was hesitant at first to reach out to an I was set on purchasing the Subaru Impreza but had a horrible experience at the dealership in Orange Park. I was hesitant at first to reach out to another Subaru dealer; however, I was pleasantly surprised! My first contact was with Erin, she was amazing in answering all my questions and setting me up to come by and look at the new and used Imprezas on the lot. When I got there she greeted me in person and introduced me to one of their sales men Sean Lee. He was very knowledgeable and made test driving the car a great experience, he never lost patience with my endless questions and worked with us on a deal that met my needs. At the end of the night he made sure I left with my car in tip top shape! I am happy with my purchase and with the team at Subaru of Jacksonville. More

Best deal Went in and drove the car and we decided on a fair price under blue book to include taxes with no hassle. One of the best car buying experiences I hav Went in and drove the car and we decided on a fair price under blue book to include taxes with no hassle. One of the best car buying experiences I have had. More

No Pressure Purchase Josh was so laid back! He actually made the buying experience fun. Anita was very thorough and so knowledgeable. Everything was taken care of and we w Josh was so laid back! He actually made the buying experience fun. Anita was very thorough and so knowledgeable. Everything was taken care of and we were driving the new car home in 2 hours :) More

Everyone was nice This was the first time for me to buy a Subaru and everyone there was very Friendly and just went above and beyond the call of duty . Bruce was very This was the first time for me to buy a Subaru and everyone there was very Friendly and just went above and beyond the call of duty . Bruce was very nice and understanding about what we were looking for .He was also very informative about the car .We were on a time crunch and they were really quick in getting everything wrapped up for us to get back home. More