Subaru of Jacksonville

The "Gold Standard" of Customer Service J. Johnson was our first point of contact with Subaru of Jacksonville and his customer service was nothing less than exceptional. Mr. Johnson conduct J. Johnson was our first point of contact with Subaru of Jacksonville and his customer service was nothing less than exceptional. Mr. Johnson conducted himself in such a manner that all auto representatives should model; in fact, there's a particular dealership in the North West Florida peninsula that should revamp their education and training for their sales personnel. I want to personally thank Mr. Johnson for his exemplary customer service to my family, as well as his Service to our country - Thank you! More

Great experience!!! The service was excellent! Nando was very helpful and knowledgeable about the Crosstrek. The staff was very friendly and helpful making the purchase The service was excellent! Nando was very helpful and knowledgeable about the Crosstrek. The staff was very friendly and helpful making the purchase of the vehicle very smooth. More

Did we dream this experience? My husband and I had the best car buying experience we have had! We went to Subaru of Jax on Saturday 8/27/16 after over a month search for a car. Aft My husband and I had the best car buying experience we have had! We went to Subaru of Jax on Saturday 8/27/16 after over a month search for a car. After being treated with what we consider disrespect from other dealerships, we decided to give this one a try. We originally asking for a salesman who was on vacation, so we were helped by Josh Strickland. We would give him more stars if they were available. He treated us with great respect and was so patient with our questions and test drives. It was raining a lot on Saturday and he went out in the rain and brought back 2 or 3 cars for us to try. That is great customer service! After finding the car we wanted we had such a great experience with negotiation process. Josh gave us a very fair price for our trade-in and we got the deal we ask for. I know that is hard to believe from a car dealership, but it actually happened. We would absolutely tell everyone to ask for Josh Strickland for a great car buying experience. Thank you Josh! We love our 2017 Subaru Legacy! More

Outstanding Service A new 2017 Subaru Forester with help from salesman Frank Woods. He was polite, knowledgeable, excited about the cars he was selling, without any press A new 2017 Subaru Forester with help from salesman Frank Woods. He was polite, knowledgeable, excited about the cars he was selling, without any pressure to buy. He wanted it to be the right vehicle for my needs. More

Remarkable, impressive and incredible-a big BZ! Allan W. “Tuck” Tucker, BMCM USN Ret. Subaru of Jacksonville, Inc. 10800 Atlantic Boulevard Jacksonville, Florida 32225 Greetings, On t Allan W. “Tuck” Tucker, BMCM USN Ret. Subaru of Jacksonville, Inc. 10800 Atlantic Boulevard Jacksonville, Florida 32225 Greetings, On the day before my 75th birthday, along with my brother, I drove to Sabaru of Jacksonville to try and find a vehicle I couldn't seem to find anywhere else! I waited for almost a year to find the exact one that fit my needs. I walked into the showroom and was not “assaulted” by numerous sales representatives. I met Erin and explained to her what I was looking for and she in turn introduced me to salesman Jerry Johnson. After chatting for a bit, we realized we had something in common as we are both retired from the United States Navy as Master Chief’s. I was a Master Chief Boatswain Mate and he was a Master Chief Stew Burner (cook). Jerry Johnson showed me the exact vehicle I had been looking for. We “haggled” a bit and then I was introduced to Danny—you know, the “guy in the back that salespeople have to go to in order to try and get the buyer a better deal”. We finally came up with a mutual price that we were all satisfied with. Before I took it off the lot, they wanted to detail it. My brother and I went and took care of a few errands and upon our return, my dream vehicle was cleaned, had Armor All on the tires and gas in it! Anita had all the paperwork ready, took my payment and I was on my way. I left for a return trip to Lake City, Florida with a new vehicle which was exactly what I had been looking for so long) and a new friend in Jerry Johnson. I even received a “Happy Birthday” email from him the next day! What a remarkable, impressive and incredible outcome from my experience at the Subaru Dealership! A big Bravo-Zulu for all involved. Thanks to all of you. ~~Fair Winds and Following Seas~~ Allan W. Tucker, BMCM, USN Ret. More

Outstanding service We just bought a new 2017 Outback Limited. We were able to finalize the transaction and own the car in less than 24 hours from the very beginning to We just bought a new 2017 Outback Limited. We were able to finalize the transaction and own the car in less than 24 hours from the very beginning to the end with Jerry Johnson who was kind enough to walk through every feature of this SUV. It was a very tough decision for us because the dealer had so many Outback Limiteds we could choose from in their own lot! Incredible dealer; outstanding Sales. More

Pleasurable Experience with no Pressure This was the best car buying experience of the several I have had. Everything about the experience was informative, to the point and fun. My sales This was the best car buying experience of the several I have had. Everything about the experience was informative, to the point and fun. My sales person was very knowledgeable and helpful. He asked good questions to understand what I was looking for in a new car. He was then able to show me vehicles which I was interested in and did not try to upsell. The actual buying experience in the finance office was also excellent. There was no attempt to sell add-ons like tinted glass, finish protection or extended warranties. True to the salesman's word there were no surprise extra fees or taxes. The whole experience was relaxing, low key and professional. More

It was great!! Took home my first Subaru! Frank Woods was great! He made buying my first Subaru effortless! Thank you so much! I love my new crosstrek! He was able to answer every and all my q Frank Woods was great! He made buying my first Subaru effortless! Thank you so much! I love my new crosstrek! He was able to answer every and all my questions! More

Excellent experience buying first new car! My fiancee and I recently graduated college and were in the market to buy our first new car. I went in to look at the 2017 WRX and wound up driving aw My fiancee and I recently graduated college and were in the market to buy our first new car. I went in to look at the 2017 WRX and wound up driving away with it that day for a price we could afford. They put no pressure on us and let us take the time to decide if this was the right move. Frank and Anita were absolutely amazing in helping us out since this was a new experience for both of us. They couldn't have been nicer and more patient while we worked everything out. My fiancee drives an older subaru outback and we will definitely be back to get her a newer one when we are ready! Can't recommend this place enough, they were super friendly and made buying a car easy. More

Another PERFECT car buying experience I had the pleasure of purchasing my 2nd Subaru from Josh Strickland and Subaru of Jacksonville. Josh found the exact car I wanted and got me a GREAT d I had the pleasure of purchasing my 2nd Subaru from Josh Strickland and Subaru of Jacksonville. Josh found the exact car I wanted and got me a GREAT deal. The no pressure easy going atmosphere is a refreshing change from other dealerships and car buying experiences I've had in the past. Every time I have visited the dealership I have left feeling like a family member rather then just a customer. Thanks Subaru of Jacksonville for another PERFECT car buying experience!!!! More