Subaru of Jacksonville

Great Service Team Had my 2009 Outback dashboard replaced under warranty with help and guidance from Steven Wall. While they were in there, they replaced the AC filter w Had my 2009 Outback dashboard replaced under warranty with help and guidance from Steven Wall. While they were in there, they replaced the AC filter when they saw how bad it was, and now my car feels like a brand new ride. Thank you Steve and team for your excellent customer service, for taking care of the dashboard under warranty, and for taking care of a key filter replacement while you were at it - and asking me first! :) Much appreciated. And I love my new KleanKanteen Subaru insulated cup! You guys are the best. More

Servicing my cars for seven years Quality service and superior automotive knowledge and, not just on Subarus. This dealership resolved issues regarding the air conditioning system on m Quality service and superior automotive knowledge and, not just on Subarus. This dealership resolved issues regarding the air conditioning system on my Subaru SVX, when the best independent auto repair shop in JAX could not. The dealership found the entire air conditioning system was contaminated. The entire system was replaced at a reasonable cost. Our Forester runs and rides really fine. Through the years we've had transmission work, injectors replaced, axles, brakes and regular maintenance. I believe a Subaru is the most under valued car today. I will keep my 1992 Subaru SVX for as long as possible. I trust this dealership to keep it as fine running today and tomorrow. More

They really care for their customers. As a customer you are number one at this dealership. They truly care for you and will satisfy you without any of the -sadly common- car dealer shenani As a customer you are number one at this dealership. They truly care for you and will satisfy you without any of the -sadly common- car dealer shenanigans. Once a customer, you will return for the brand and the people. After nine BMWs I am now on my second Subaru within two and a half years and I'm loving both the cars AND the experience. This survey allows only 5 star ratings but trust me, they deserve more stars. More

Genuine people.. I have been a Honda person my whole life. I've owned 5 of them. I wanted to make the switch to Subaru for a little more of an enthusiastic driving exp I have been a Honda person my whole life. I've owned 5 of them. I wanted to make the switch to Subaru for a little more of an enthusiastic driving experience. Making the leap from one brand to another can be daunting but thankfully I was paired with a great sales man who was available from start to this day to answer all of my many questions and was genuinely putting in the time and effort to get me into that dream car. I would, without a doubt, recommend anyone who's interested in making the switch or looking for a new Subaru to visit this dealership first! Tommy and his team were awesome! More

Great experience We walked in intending to just look but ended up buying a new Legacy. Our saleman, Nando, was knowledgeable and tried to help in any way he could. E We walked in intending to just look but ended up buying a new Legacy. Our saleman, Nando, was knowledgeable and tried to help in any way he could. Everyone at the dealership was friendly and not at all pushy. This was probably the best experience we have had purchasing a car. More

Satisfying experience We purchased a used Subaru Crosstrek for our son and had an excellent experience. David was our salesman and he has been with the dealership over 10 y We purchased a used Subaru Crosstrek for our son and had an excellent experience. David was our salesman and he has been with the dealership over 10 years. He was very knowledgeable about Subaru and answered all our questions. AJ in finance was extremely friendly and helpful. I would buy there again! More

First time lease customer. Josh Strickland made the process of leasing a new Subaru Forester easy and very pleasant. Great people and exceptional cars. Rates 5 out of 5. Elle Josh Strickland made the process of leasing a new Subaru Forester easy and very pleasant. Great people and exceptional cars. Rates 5 out of 5. Ellen More

Very pleasant experience. Sabino was very professional, helpful, not too pushy, and enthusiastic. We bought a new Subaru and a preowned Toyota.He seemed very honest and knowled Sabino was very professional, helpful, not too pushy, and enthusiastic. We bought a new Subaru and a preowned Toyota.He seemed very honest and knowledgeable. More

Awesome and relaxed I was looking for another car since Hurricane Irma took care of my car. I had researched several makes of cars and narrowed it down to four makes. I was looking for another car since Hurricane Irma took care of my car. I had researched several makes of cars and narrowed it down to four makes. I did my looking on cars.com and found several pages of cars to look at. It came down to Subaru and Honda. Honda would not budge on price and Subaru would. Cars were same year and Honda was not as comfortable. So I visited Subaru. Kimberly came to greet me and I'm so glad she did. Toyota lost the chance because their salesperson made me feel like I was wasting his time by being there bothering. Kimberly was the opposite. She greeted me warmly and was most helpful. She didn't know in the beginning if I would buy from her or not but she took the time and effort to assist me. I connected with her and she answered all of my questions. She took care of me and that is why I'll go back there for other cars. No pressure not telling me if I didn't buy today the car would be gone tomorrow like the Toyota guy did.. AJ in the finance department was also great. Getting all the paper work done quickly. What a great place to do business. Would never go anywhere else. Good place to start shopping, More

Joseph Rodriguez and Service helped us out of a tight spot We had our car serviced at the dealership in Hardeeville SC on September 22 before going to Florida for a family visit. On our way home from Florida, We had our car serviced at the dealership in Hardeeville SC on September 22 before going to Florida for a family visit. On our way home from Florida, on September 26, we noticed smoke coming from the car and the low engine oil light came on. We managed to get to a gas station in Woodbine, Ga and we saw oil pouring out from the bottom of the engine. We called road assistance and a tow to the dealership in Jacksonville. My husband had contacted the dealership while we were waiting for the tow to see if they could help us. He spoke to Joseph Rodriguez and Mr. Rodriguez said that they would help figure out the problem. We arrived to the subaru dealership about 20 minutes til they closed. The Service Crew and Mr. Rodriguez pushed the car into the bay and discovered that the drain plug for the oil pan was missing. They fixed the problem and we were able to get back on the road to get home to South Carolina. I wish I could express better how grateful my husband and I to Mr. Rodriguez and the service crew, they really went above and beyond to help us get home. Mr. Rodriguez was very kind and the Service Crew (I wish I had gotten all their names) was so helpful and kind to double check everything before they returned the car to us. Thank you Mr. Rodriguez! Thank you Subaru of Jacksonville Service Crew! We were blessed to find such caring people. With Many Thanks! Jennifer Becker More