Subaru of Jacksonville - Service Center

The customer service area of the service department were courteous, prompt, and professional. Very efficient and clean. My car’s oil change was completed quickly. Great service experience! courteous, prompt, and professional. Very efficient and clean. My car’s oil change was completed quickly. Great service experience! More

Excellent Service!! I brought my vehicle in for a tire rotation and to have a look at my AC. There wasn't enough time today to have a look at my AC but the staff was cour I brought my vehicle in for a tire rotation and to have a look at my AC. There wasn't enough time today to have a look at my AC but the staff was courteous and offered to have a look at it in two days. They also took care of a recall issue while I was there. My service team did a great job and I would highly recommend them for anyone looking for service to their vehicle. More

Great Service This dealership provides great service from the moment you check your car in until you pay your invoice. Service writers are knowledgeable and effici This dealership provides great service from the moment you check your car in until you pay your invoice. Service writers are knowledgeable and efficient, your car is ready on time (or even early), and the payment process is quick and efficient. First class all the way!! More

Subaru hitch install I needed a tow hitch for my Forester. I had the choice of going aftermarket or having the manufacturer's hitch installed. Sure, the aftermarket hitche I needed a tow hitch for my Forester. I had the choice of going aftermarket or having the manufacturer's hitch installed. Sure, the aftermarket hitches are less expensive and I may have been able to install it myself, but was it the best option? The Subaru hitch was made specifically for the vehicle, would be stronger, would be installed by a Subaru technician and that peace of mind made it the right choice for me. They had the hitch in stock and I had my car back within a few hours. Very happy my choice. More

Danny arranged to fix my car even though the repair was out At 76,500 miles my wheel bearing needed to be replaced at a cost of over $400. My 2013 Forester is only 6.5 years old. The only "off-roading" my wife At 76,500 miles my wheel bearing needed to be replaced at a cost of over $400. My 2013 Forester is only 6.5 years old. The only "off-roading" my wife and I do is driveways and parking lots. Of all the cars and all the brands I have owned I have never had to replace wheel bearings under 100,000 miles. I was upset that the repair was required however, I was prepared to pay the cost since my car was clearly out of warranty and the repair was necessary. Danny considered the issue and got back to me. He agreed that this was probably a problem with the part and arranged to have Subaru pick up the entire tab. I was very pleased to see that Danny recognized the situation to be unique and took the initiative to have Subaru pick up the cost. This is service far above and beyond expectation. More

Audio Issues I was in town from Lakeland and my audio connection to my phone was intermittent. The Subaru service dept updated my audio software and the radio and I was in town from Lakeland and my audio connection to my phone was intermittent. The Subaru service dept updated my audio software and the radio and my phone are working much better. I was out and back on the road in a very short amount of time. Thanks Gabe, Mike M and Mike B. More

in and out fast Oil Change and Tire Rotation I needed an Oil Change, I had NO appointment, called and they said "come on in and we will get you taken care of".. I pulled up to see a lot of Subar I needed an Oil Change, I had NO appointment, called and they said "come on in and we will get you taken care of".. I pulled up to see a lot of Subaru's around the service dept and was concerned I might be waiting a while. They came out and greeted me right away, got my name information, etc and welcomed me into the service waiting area. In less than 1 hour, i was back in my car and on the road. Everyone there was SO nice and friendly even with COVID-19 forcing us to wear masks, i could feel the smiles that were hidden behind the masks. I have had SEVERAL cars and been to several service departments for basic services and this is HANDS DOWN the best service EVER. Best is quality, Best in quickness and Best in friendly customer service. More

Excellent service Wecame by for unscheduled service. Danny Kane provided excellent service and solved our problem quickly and also helped us with some additional questi Wecame by for unscheduled service. Danny Kane provided excellent service and solved our problem quickly and also helped us with some additional questions that we had. He was very helpful, knowledgeable, and kind as he addressed our concerns. He also was considerate wore his mask. More

In and out quickly. Work done as needed. The salesperson kept me updated and followed through with additional request plus reason for service. Which was the 82,000 mile service. kept me updated and followed through with additional request plus reason for service. Which was the 82,000 mile service. More

had service done They did a excellent job had service done. they did an excellent job. I would recommend people to go to this dealer to buy or have there service done. they are friendly and co had service done. they did an excellent job. I would recommend people to go to this dealer to buy or have there service done. they are friendly and courteous. More