Subaru of Jacksonville - Service Center

Great service I came in without an appointment. I had a dead battery and was in and out in an hour. My computer charging system was updated as well. Everyone is a I came in without an appointment. I had a dead battery and was in and out in an hour. My computer charging system was updated as well. Everyone is always really nice and super helpful. Taking my car in for an unexpected service is not my favorite way to start my day, but if it has to be, this dealership takes care of me. More

Service Visit We took out 2019 Ascent in for regular service, and everything was handled in a timely and courteous manner. We went with the two year free maintenan We took out 2019 Ascent in for regular service, and everything was handled in a timely and courteous manner. We went with the two year free maintenance package and we are hoping the service will be as good every time we visit. More

Quick Express Lane Service Gabe and Dan took great care of me. I came in for an oil change and they washed my car also. Took them only 25 minutes. Gabe and Dan took great care of me. I came in for an oil change and they washed my car also. Took them only 25 minutes. More

Routine oil change As always, everyone at Subaru is welcoming and professional. Although busy, meaning we had to wait longer than usual, the setting is comfortable and w As always, everyone at Subaru is welcoming and professional. Although busy, meaning we had to wait longer than usual, the setting is comfortable and we appreciate the complimentary beverages. When we told our service rep we had a credit, he applied it as soon as he verified it. We love our Subaru and our dealers. More

Service Fast service and professional review. I live in Georgia and have no problem driving the distance because of the quality of service and the comfortable Fast service and professional review. I live in Georgia and have no problem driving the distance because of the quality of service and the comfortable waiting room. More

Such a pleasure I have always had such a wonderful experience getting my subaru service done at this dealer. They are professional, friendly and willing to help in an I have always had such a wonderful experience getting my subaru service done at this dealer. They are professional, friendly and willing to help in any way. Recommend 100% More

First experience My first oil change, they were quick and courteous. I was given a detailed work sheet of what was done to my vehicle. Wonderful experience My first oil change, they were quick and courteous. I was given a detailed work sheet of what was done to my vehicle. Wonderful experience More

Helpful! Everyone at the dealership is super friendly. Communication is great. Not upsold on things I didn't need done on my car. Love the loaner car I was giv Everyone at the dealership is super friendly. Communication is great. Not upsold on things I didn't need done on my car. Love the loaner car I was given. More

Oil Change Service It was my very first service and I didn’t know what to expect. Dan met me and showed me to the waiting area. My Forrester was in and out in what seeme It was my very first service and I didn’t know what to expect. Dan met me and showed me to the waiting area. My Forrester was in and out in what seemed like no time at all. Thanks to Dan and Gabe for a great experience. More

Over the Top I came without an appt to get an oil change, a tire rotation, and a part for one of my fog lights. I used a digital coupon sent to me by this Subaru l I came without an appt to get an oil change, a tire rotation, and a part for one of my fog lights. I used a digital coupon sent to me by this Subaru location, covering the first two items, for $49.xx. The place was not busy; as usual, I was met right away at the drive up lane, this time by Max. I told him about my coupon, and he said he didn't need to see it. When I picked the car up, the paperwork showed $59.xx I showed Gabe in the Service Dept my emailed coupon. He was surprised about the amount and wasn't sure it was valid, though the date was good. He had to go check on it. After a relatively brief wait, he returned and processed the paperwork. I then went to the parts dept and bought the part I needed and grabbed one of the complimentary sodas to go (tell Salesman Ryan I got my diet Mountain Dew ;). When I got into the lot, I asked someone for help opening my soda (arthritic fingers). I thanked him and then proceeded to try and snap on the part (frame around the fog light) I had just bought. It was a little harder than I envisioned, starting with opening the box :). The same man who opened my soda for me came over and gladly inserted the part, though it was a little difficult for him too. He was so respectful and polite, and obviously very helpful to me. I did not realize until after that he was a Subaru employee! I told him I was a retired AF person and wasn't used to asking for help, and that his obvious willingness to give his time and help (while he was on his break I assume) to an advanced middle-aged woman was impressive and appreciated more than he could know. His name was Wyatt. Everyone I came into contact with that day was polite and nice, but Wyatt really stood out to me; he was so modest. Congratulations Subaru on finding such an employee! More