Subaru of Jacksonville - Service Center

A+ For the service department Had my Crosstrek hybrid towed in after it died on the way to work. These guys got the problem nailed down pretty quick, both of my batteries had died Had my Crosstrek hybrid towed in after it died on the way to work. These guys got the problem nailed down pretty quick, both of my batteries had died at the same time. They got the batteries in pretty fast and had me back on the way to work with no hassles. A special thanks to Steven Wall and Phil Porter for all the help! More

Service They do an all around great job hear from the desk staff through the mechanics. Jennifer always has the answers to any questions I have. You cannot pu They do an all around great job hear from the desk staff through the mechanics. Jennifer always has the answers to any questions I have. You cannot put a price on great service. They are very kind to my 3 year old and have blocks and a kiddie table for him to eat the cookies that he likes to get there while we are waiting for our work to be completed. You cannot beat the diagnostics and the no pressure to complete extra services. More

Friendly, efficient and thorough They have a comfortable lounge area for waiting with snacks and an extensive selection of drinks. Everyone in the service department are friendly, ef They have a comfortable lounge area for waiting with snacks and an extensive selection of drinks. Everyone in the service department are friendly, efficient and extremely thorough in going over the work that was done and what will be coming up, for service, in the upcoming years. More

Excellent Service Department I have used the Subaru service department since I purchased my 2010 Forrester and it is always a pleasant experience. The staff is helpful and accommo I have used the Subaru service department since I purchased my 2010 Forrester and it is always a pleasant experience. The staff is helpful and accommodating of your service needs. The waiting area offers snacks, coffee and water, and comfortable seating. I no longer dread taking my car in for service. I am so pleased I am looking at a 2019 Forrester! More

Service Perfection I pulled into the service department for a regular scheduled maintenance visit and was greeted by a very pleasant service manager. the manager quickly I pulled into the service department for a regular scheduled maintenance visit and was greeted by a very pleasant service manager. the manager quickly pulled up my historical service records and detailed everything that was to be done during my visit. On top of this he provided an estimate of waiting time for the entire process which they literally hit to the minute ( amazing), the work was done to my satisfaction and the check out process was done very efficiently with them walking me to my vehicle to make sure i was happy with the courtesy washing they provide. I could not have been happier with the experience More

Great place Sales and service staff are always friendly and helpful. Everyone try’s to make your visit pleasant and successful. Outstanding group of people who Sales and service staff are always friendly and helpful. Everyone try’s to make your visit pleasant and successful. Outstanding group of people who take pride in their work More

great customer service from the service department i called after 3p.m. on Friday the 15th of March with a battery issue on my 2017 Outback, I told them what was happening and they told me if I could g i called after 3p.m. on Friday the 15th of March with a battery issue on my 2017 Outback, I told them what was happening and they told me if I could get it there by 4:30 they could probably fix it. I got to Subaru of Jacksonville a bit after 4:00 and pulled into the service lane. Gabe and Max were there and came right over to help. I told them wat the problem was and they assured me it was not a problem, Max also told me about a recall that was on my car and that they would take care of it as well. they pulled it into the service area. It was barely 45 minutes later and they told me that it was all taken care of. they replaced the defective battery, completed the recall notice and programed the ECM for the charging system. All of this was at no charge due to it being warranty work. I also asked Gabe about the front power windows not working correctly and he promptly came and showed me how to program them to get them to work correctly. All in all I cannot say enough about how good they treated me in the service department. I also want to say how pleased I am with my purchase of my Outback Limited from Subaru of Jacksonville. My oldest daughter is now seriously considering that her next car purchase will be a Subaru. The commercial is right, if you drive a Subaru you will buy a Subaru. Thanks to all of the wonderful folks as SOJ. respectfully, Francis Moore More

great service I always take my Outback to Subaru of Jacksonville for service. All I thought I needed was an oil change, but it turned out that my battery also neede I always take my Outback to Subaru of Jacksonville for service. All I thought I needed was an oil change, but it turned out that my battery also needed to be replaced. They looked into it and saw that I was still under warranty, so it was replaced at no charge. I also appreciate the courtesy wash. The staff was friendly, and the waiting room is always clean and has plenty of amenities. I was able to plug in my laptop and work while I waited. More

Great Oil Change I had a great experience at Subaru of Jacksonville! I needed an oil change, and they took care of it quickly. Everyone I interacted with was extremely I had a great experience at Subaru of Jacksonville! I needed an oil change, and they took care of it quickly. Everyone I interacted with was extremely friendly and professional. More