Subaru of Jacksonville - Service Center

Safe and Satisfied! Took my Impreza in for a tune up and oil change today. They rotated the tires and did a multi-point inspection. Josh pointed out that my brakes needed Took my Impreza in for a tune up and oil change today. They rotated the tires and did a multi-point inspection. Josh pointed out that my brakes needed to be serviced which could have led to a more expensive fix had I not known, or worse, an accident. I really feel I can trust the team at Subaru and I feel safe driving after a visit because I know my car is running right, and I was not overcharged for any unnecessary work. More

Recall on Airbag Very good experience at the Jacksonville Dealership -Steven Wall in the serivce Dept was very helpful with my recall airbag and also fit in a last m Very good experience at the Jacksonville Dealership -Steven Wall in the serivce Dept was very helpful with my recall airbag and also fit in a last minute oil change and rotation of tires on my 2012 subaru outback. More

Love my Subaru and the service!! I took my 2018 Impreza in for the 6,000 mile service. No appointment needed, and took me immediately.Super service, all points, showed on a checklist. I took my 2018 Impreza in for the 6,000 mile service. No appointment needed, and took me immediately.Super service, all points, showed on a checklist. Oil, fluids, tires, and washed and vacuumed!! Not many places give more than expected and with courtesy and a smile!! More

Love it! Max was so happy to help. He took care of me and my car right away. Made me feel very comfortable. It was my first time there. Max was so happy to help. He took care of me and my car right away. Made me feel very comfortable. It was my first time there. More

I actually look forward to my maintenance appointments! Always a great experience. I actually enjoy going to the dealership for scheduled maintenance. Max was friendly and helpful. The waiting area is a joy Always a great experience. I actually enjoy going to the dealership for scheduled maintenance. Max was friendly and helpful. The waiting area is a joy (better when the television is off, but a joy nonetheless). More

Fast and friendly Service faster than quoted. Professional with no attempts to upsell. Free car wash offered which is greatly appreciated. Subarus only require service Service faster than quoted. Professional with no attempts to upsell. Free car wash offered which is greatly appreciated. Subarus only require service every 6 months so the convenience is top rate. More

Fantastic! Been a customer of this dealership for 12 years! I have been a customer of Subaru of Jacksonville for 12 years now having owned a 2008 Outback and currently own a 2014 Outback Limited. When we bought I have been a customer of Subaru of Jacksonville for 12 years now having owned a 2008 Outback and currently own a 2014 Outback Limited. When we bought our current Outback we swapped titles with our Daughter & Son-in-Law and traded in their 2005 Forester on our 2014 Outback. They still have our 2008 Outback & it is serviced by Subaru of Jacksonville! Always impressed with the level of service & customer appreciation by Subaru of Jacksonville. More

Most Excellent Arrived un-announced and was received as though I had an appointment...Waytt entered all the information and subsequently reviewed the entire services Arrived un-announced and was received as though I had an appointment...Waytt entered all the information and subsequently reviewed the entire services requested and confirmed...Expressed a time of approximately 90 minutes...About an hour later, the car was serviced (Including a car wash)...The last step was to review all items serviced which was quite simple...Lastly, Two words...Most Excellent. More

Easy first Time! I needed a spare key for my 2010 Forester and called the dealer on Friday and they were able to order a key and have it cut for me for Monday pickup. I needed a spare key for my 2010 Forester and called the dealer on Friday and they were able to order a key and have it cut for me for Monday pickup. When I got there the key was ready and I left to go start the car with the new key. It fit the ignition but would not start the car. I went back inside and the parts guy told me I would need to have it programed for $35 at the service dept. I asked if I needed an appointment and he said no, just go see one of the guys at the service desk. That's where I met Steven, he got the code for my car and went out and programed it himself. He apologized for the inconvenience and thanked me for my visit to Subaru of Jacksonville and told me there would be no charge. I was out of there in 10 minutes, but more importantly I know where I will go when I need service for my Subaru. More

Timely Resolution to a Dangerous Problem When I would attempt to shut off the engine on my 2016 Legacy, not all the time, but often the ignition would not completely shut off and the key woul When I would attempt to shut off the engine on my 2016 Legacy, not all the time, but often the ignition would not completely shut off and the key would not come out. I needed to restart again and again to finally remove the key from the ignition. The very helpful and courteous personnel at Subaru of Jacksonville service department examined my Legacy and within two hours, replaced the necessary part to resolve this dangerous problem. I came back to the dealership for my vehicle and it had been vacuumed and washed. Just a great experience. More