Subaru of Jacksonville - Service Center

Left 2 mouse nests behind after opening my dashboard I took my car in for 2 open recalls and an oil change. One recall was a problem with the airbag necessitating opening up my dashboard. The technician I took my car in for 2 open recalls and an oil change. One recall was a problem with the airbag necessitating opening up my dashboard. The technician working on my vehicle found two mouse nests, one behind the cabin air filter and one behind my center console. Aside from the "gross" factor, mice and other rodents can cause major damage to vehicles like chewing through wiring. Instead of doing the right thing and removing the nests the technician simply closed my dashboard back up and noted the nests were there. I found that frustrating to say the least. When the dashboard was already opened up and the nests were easily accessible would have been the easiest time to remove those nests. Instead I'm simply told there is a potentially hazardous problem with my car which to resolve I either have to try to open my dashboard up by myself or pay someone hundreds to do it for me. What really irritated me was then being asked to give this delearship a good rating on this website. Sorry but no way am I giving you a good rating after this incident. More

Service Always friendly! Great service! Quick response! Subaru is Awesome! Keep doing good job ! I give you ????? Thank you very much! You are the best of the Always friendly! Great service! Quick response! Subaru is Awesome! Keep doing good job ! I give you ????? Thank you very much! You are the best of the best! More

no complaints they have improved their service procedures for routine maint. the current group of serv. personnel are polite and competent. back in 2015 I couldnt h they have improved their service procedures for routine maint. the current group of serv. personnel are polite and competent. back in 2015 I couldnt have said that, but it's better now More

Top Notch Customer Service! Mr. Talbert quickly and efficiently addressed my issues with my vehicle. He was patient and understanding and guided me in the right direction. Mr. Mr. Talbert quickly and efficiently addressed my issues with my vehicle. He was patient and understanding and guided me in the right direction. Mr. Talbert is a true asset to Subaru of Jacksonville. More

Great experience!! Was very helpful and informative! I would recommend the service department to everyone I know!! Customer service was great as well!! I will be back in Was very helpful and informative! I would recommend the service department to everyone I know!! Customer service was great as well!! I will be back in the future! More

Fast and courteous I use the no appointment drive-up oil change program and it has always been fast and managed by very courteous staff. I'm in and out quickly with a f I use the no appointment drive-up oil change program and it has always been fast and managed by very courteous staff. I'm in and out quickly with a free car wash - which is very nice as I have an SUV and it's impossible for me to reach top without a step-ladder. More

Fast and efficient Max, was wonderful. He took care of all my requests and had the car serviced in less than 30 minutes Including a car wash and they vacuumed the insi Max, was wonderful. He took care of all my requests and had the car serviced in less than 30 minutes Including a car wash and they vacuumed the inside at no extra charge. More

Awesome experience Came in for routine maintenance and was taken care of quickly. Employees listen and go out of their way to make sure all of your concerns are addresse Came in for routine maintenance and was taken care of quickly. Employees listen and go out of their way to make sure all of your concerns are addressed. It actually makes my day better going to this dealership. More

6,000 mile service Standard oil change and tire rotation, price was cheaper than average service department was not backed up only took about 30ish minutes. Friendly sta Standard oil change and tire rotation, price was cheaper than average service department was not backed up only took about 30ish minutes. Friendly staff and service team... More

service Jennifer in service was very helpful in getting our car serviced. We have another Subaru that we bought here and will be bringing it in for service so Jennifer in service was very helpful in getting our car serviced. We have another Subaru that we bought here and will be bringing it in for service soon. More