Subaru of Jacksonville - Service Center

The team at Subaru Jacksonville is beyond superb. I brought my car in on a Sunday after suffering a minor accident.... 1000 miles from home. Before hours, Alice checked me in (not her regular job!) I brought my car in on a Sunday after suffering a minor accident.... 1000 miles from home. Before hours, Alice checked me in (not her regular job!), and told me not to worry. I received a call early Monday morning from Mike N, who went through what the technicians were seeing, and what would need to be done. Importantly, he told me the things that didn't need to be done.... additional new tires, shock absorbers, struts, etc. I was kept informed at every step of the way, and the car is back in our hands, as good as new! If you are in the market for sales or service on a Subaru, look no further. More

From the moment we pulled up on the service line, we were greeted as if we were friends. We were directed to Brad North who quickly comprehended the problem and assigned the proper service technician. We wer greeted as if we were friends. We were directed to Brad North who quickly comprehended the problem and assigned the proper service technician. We were provided a top notch (new) loaned car. In the days that followed Brad called several times to update us on the status of the repair, and once again called to give us a heads-up of the expected completion. This dealership is customer oriented with caring professional staff that are well trained in what they do. Subaru should be proud to have them represent the brand. More

They helped me through a very difficult time after having a vehicle totaled. Can’t say enough about the service department. a vehicle totaled. Can’t say enough about the service department. More

The service crew is fantastic… treated like total royalty. My car drives so good after my 60,000 check. Thank you Mike & your staff. royalty. My car drives so good after my 60,000 check. Thank you Mike & your staff. More

Timely and professional as always. Will continue to bring our vehicles back. Mike is a great service advisor and Wyatt is a detailed tech! Will continue to bring our vehicles back. Mike is a great service advisor and Wyatt is a detailed tech! More

All the personnel were friendly, professional, efficient, and accommodating. The work was finished in an hour from when I arrived. and accommodating. The work was finished in an hour from when I arrived. More

The Service Department as usual was excellent. All of the advisor were super helpful . Russell as the Head person has always been very helpful with concerns and needs. I am on my second BRZ and ha All of the advisor were super helpful . Russell as the Head person has always been very helpful with concerns and needs. I am on my second BRZ and have just ordered a third BRZ from the dealership. More

I bought my first Ascend but 4th Subaru because they had the vehicle I wanted. The salesman was upfront and gave me a great trade in and price. Thank you, Michael Cochran. The location on Atlantic Blvd i the vehicle I wanted. The salesman was upfront and gave me a great trade in and price. Thank you, Michael Cochran. The location on Atlantic Blvd is easy to find and the drop off easy for maintenance. The waiting room is clean with plenty of snacks. I love the 70’s Subaru vehicles in the showroom. More

Mike Needham and Brad had their schedule lined up to service my vehicle. Brad was able to accomplish majority of the work (oil change, nozzle, filters, wheel bearings), but a strut & Mount also needed service my vehicle. Brad was able to accomplish majority of the work (oil change, nozzle, filters, wheel bearings), but a strut & Mount also needed to be replaced, but needed to be special ordered from their Wearhouse. I could only come in on Saturday and Mike was present while Brad was off. Mike was able to get their master technician and a helper to replace the strut and mouth in about an hour while it was foreseen to be done in two hours without leasing out a loaner vehicle all thanks to heavy inspections in the prior days that I was there. More

Prompt service and diagnosis and repair time. Very friendly staff and greater. Would highly recommend again. Very friendly staff and greater. Would highly recommend again. More