Subaru of Jacksonville - Service Center

SOOOOO Gald we have a Subaru Subaru of Jacksonville is THE best!! Sales, Service, Parts- We love our Outback.... its a great car and this dealership makes owning it a dream. We ha Subaru of Jacksonville is THE best!! Sales, Service, Parts- We love our Outback.... its a great car and this dealership makes owning it a dream. We had lost a key, the parts department was very helpful in ordering us a new one. We went by to pick it up and have it synced with our other key. We did not have an appointment, but Steven said he'd be happy to get the key activated. Within a mere 10 minutes, we had the newly active key, tested and in hand. Additionally, we were able to visit and chat with our sales rep. Sabino who very nicely re-educated us on roof racks, Then Dan from service kindly helped me find the new key which I had already misplaced.... No judgments, just very graciously located the key and made sure everything was "good to go." Thank You Subaru of Jacksonville- 10 stars would be more appropriate! More

Great service! I was in for routine 30,000 maintenance. I was able to make an appt right away, the sercice was explained to me and I was out right on time. I waited I was in for routine 30,000 maintenance. I was able to make an appt right away, the sercice was explained to me and I was out right on time. I waited for my car and was able to watch the sevice staff interact with customers. They are all great and make sure optiona are explained so customera can make informed choices. Steve was great! More

Was told to never get service at the dealer And boy were they wrong. The prices were better, the place was clean, the service was done right and fast, the service advisor staff was knowledgeable And boy were they wrong. The prices were better, the place was clean, the service was done right and fast, the service advisor staff was knowledgeable. I enjoyed the waiting area and the Subaru water! I will go here again. More

Great service Fast and friendly service. Had my oil changed and my car washed in 30 minutes. All without having to schedule an appointment. Highly recommend their Fast and friendly service. Had my oil changed and my car washed in 30 minutes. All without having to schedule an appointment. Highly recommend their service. More

ABOVE AND BEYOND!!!!! THANK YOU STEVEN WALL!!!!! I OWN A 2014 SUBARU OUTBACK I PURCHASED NEW FROM SUBARU OF JACKSONVILLE. THEIR SERVICE DEPARTMENT IS TOP NOTCH! THEY GO ABOVE AND BEYOND!! I BROKE I OWN A 2014 SUBARU OUTBACK I PURCHASED NEW FROM SUBARU OF JACKSONVILLE. THEIR SERVICE DEPARTMENT IS TOP NOTCH! THEY GO ABOVE AND BEYOND!! I BROKE A PANEL CLIP ON MY OUTBACK AND TODAY I BROUGHT IT IN TO BE REPLACED AND IT DID NOT COST ME ONE PENNY!!!!! COMPLIMENTARY PART AND LABOR!!!!!! THANK YOU STEVEN WALL AND THE SERVICE DEPARTMENT TEAM FOR ANOTHER AWESOME EXPERIENCE AT SUBARU OF JACKSONVILLE!!!!!!!!!!!! More

Routine Service Sales and service for a nrw 2011 Outback and a new 2017 CrossTrek have been first rate in all ways. This dealer offers trained, courteous, profession Sales and service for a nrw 2011 Outback and a new 2017 CrossTrek have been first rate in all ways. This dealer offers trained, courteous, professionals for every facet of their operation. My recent experience was with Bruce Holmes, Sales par excellence, and Danny Kane, Jr., who took charge of my initial service. I've driven Subaru's since 1974, dealt with several dealers since 1995. SOJAX is head and shoulders above any I've dealt with. More

Excellent service We bought our Forester from Subaru of Jacksonville in 2015 and they have been servicing it since. The buying process was easy and unstressful and the We bought our Forester from Subaru of Jacksonville in 2015 and they have been servicing it since. The buying process was easy and unstressful and the service department has met our needs promptly and efficiently. While we were out of state we had to take it to another Subaru service department, but problem not really resolved. Upon returning to Jacksonville ,this service department identified the problem, and replaced the malfunctioning part without charge, and provided us with a loaner car for the day. Our Forester was fixed quickly and well, plus it was cleaned inside and out! We thank Steven Wall for his knowledge and help in this matter. More

Josh was great! They did a great job replacing my transmission on warranty. Had a brand new Outback as a loaner while the work was being done. Didn’t cost me a penny. They did a great job replacing my transmission on warranty. Had a brand new Outback as a loaner while the work was being done. Didn’t cost me a penny. Thank you so much! More

Timely, efficient and professional This was my 4th visit to the service department but the first time I dealt with Danny Kane Jr. Danny was incredibly helpful in answering a number of This was my 4th visit to the service department but the first time I dealt with Danny Kane Jr. Danny was incredibly helpful in answering a number of questions I had in a very thorough and professional manner. Too often I have had experiences at OTHER dealerships where I was assigned to either a tech savvy tech with little to no people skills...or a "schmoozer" who had little knowledge of my car. Danny was very pleasant and knowledgeable. I will definitely ask to deal with him on any future visits. He is a credit to your organization. More

Best Customer Service Experience Ever! Steven truly has mastered customer service and what it means today. This is how you maintain loyal customers, having representatives like Steven liste Steven truly has mastered customer service and what it means today. This is how you maintain loyal customers, having representatives like Steven listening and being proactive to the needs of the clients. More