Subaru of Jacksonville - Service Center

Great Customer Service Environment! Quick service and a pleasant environment to do business. The service representatives are professional, polite and answer all my questions. Our fami Quick service and a pleasant environment to do business. The service representatives are professional, polite and answer all my questions. Our family has purchased or leased twelve Subarus. More

My Overall Experience My continued experience with Subaru of Jacksonville for over a decade whether I am servicing or purchasing a vehicle remains consistently unparalled My continued experience with Subaru of Jacksonville for over a decade whether I am servicing or purchasing a vehicle remains consistently unparalled in quality, customer service,, product knowledge, and genuine engagement in my welfare. The Staff collectively over the years demonstrates over and over how important it is to put the customer first and actively listen and care; very rare in today's economic climate and in this industry. I am very grateful for the quality of the professional relationship we have forged over the years built on credibility, integrity, and trust. More

Saved from a hurricane Right before hurricane Irma was due to hit Jacksonville, my Outback broke down. I was stressed due to being deployed for the storm, so I called Steven Right before hurricane Irma was due to hit Jacksonville, my Outback broke down. I was stressed due to being deployed for the storm, so I called Steven Wall in service. I told Steven my problem and he sent a tow truck right over to pick it up. Steven got my car in and diagnosed before he himself had to leave for the storm. Once I got back from working in the storm and the power came back Steven helped me out with a courtesy car to use while my car was being worked on. I didn't miss any time at my job and he kept me up to date on everything that was wrong on my car. I am indebted to him for all his help and concern for keeping me and my family on the road. More

Great Service Dept. Our car, which is only 6 months old got a nail in the sidewall of one of the tires. We called Subaru of Jax and were advised that we had road side as Our car, which is only 6 months old got a nail in the sidewall of one of the tires. We called Subaru of Jax and were advised that we had road side assistance on her car. We took the car in yesterday and were told that because the car's mileage was low that we did not have to pay anything for the new tire. Service Dept. is second to none.... More

Great customer service Dealership and service center is very clean and well organized with complimentary coffee, water and snacks.Took care of me right away. Answered all my Dealership and service center is very clean and well organized with complimentary coffee, water and snacks.Took care of me right away. Answered all my questions, 6000 mile service work was excellent More

Solved the problem It took a few trips but on this day Steve solved the issue that may have been misunderstood until then. I appreciate his explanation of why my dash li It took a few trips but on this day Steve solved the issue that may have been misunderstood until then. I appreciate his explanation of why my dash lights kept lighting up, and his ultimate solution. thanks. More

Great service Dept. Came in with the dash of our Outback lit up like a Christmas Tree. Found the problem to be wires chewed by Rats! They fixed the wires at a VERY reason Came in with the dash of our Outback lit up like a Christmas Tree. Found the problem to be wires chewed by Rats! They fixed the wires at a VERY reasonable cost and got us back on the road within two hours. More

Great service, Joseph is great . I always feel welcome and they know me by name. I would recommend this dealership to my friends and family. . I always feel welcome and they know me by name. I would recommend this dealership to my friends and family. More

Great Service Subaru of Jax and Joseph are always willing to service my Outback, usually without an appointment. That's the way I roll. They give me the best deal Subaru of Jax and Joseph are always willing to service my Outback, usually without an appointment. That's the way I roll. They give me the best deal possible and are very honest not trying to up sell me on services not needed. More

Great customer service/person I am very pleased and satisfied with the work soj did with my car. Steve wall went beyond and out his way to make sure that make car was taken care of I am very pleased and satisfied with the work soj did with my car. Steve wall went beyond and out his way to make sure that make car was taken care of properly and that i was satisfied when i left. I am thankful and blessed to have met a guy like him. I will definitely refer more people his way. What a great example of excellent customer!!! Ps Travis Dillard More