Subaru of Jacksonville - Service Center

Very friendly and efficient associates My Subaru Outback 2015 Was electrically dead each morning . I was going to buy a battery at the auto parts store but decided to take it to Subaru o My Subaru Outback 2015 Was electrically dead each morning . I was going to buy a battery at the auto parts store but decided to take it to Subaru of Jax .in case it was something else. I called at 10:30 and got an appt for 2:00 pm that same day. I was met by Willy who checked my Suby in and was in great spirits and said it will be done in less than an hour. Then I went in the service desk and talked w/ Josh . Josh was very friendly and courteous gave me some tips about car care in salt climate as I'm from the Mtns of CO . He sent me to the comfortable customer lounge w/ snacks , beverages and coffee to wait. It was done as they promised in about 45 min. Roy was the mechanic that changed out my battery because it was leaking , he did a nice job.. Now here's the best part . My Subaru was over 36,000 miles by a few K, out of warranty of course. The cost of the 8 yr battery would be $139 but they said since the mileage was just a little over they did it for FREE . Was that cool or what? So since I come to FL for 6-8 months the next Subaru we are buying is from Subaru of Jacksonville , for sure. Hey why not!!! More

Regular Service Great service team! Always friendly and Helpful with advice when I stop in with questions and efficient at getting me back on the road when I bring my Great service team! Always friendly and Helpful with advice when I stop in with questions and efficient at getting me back on the road when I bring my car in for service. More

Awesome.. I have bought 7 cars here This is a wonderful dealership. We have been at this dealership since it opened! Great service, great staff awesome sales and all have such good a This is a wonderful dealership. We have been at this dealership since it opened! Great service, great staff awesome sales and all have such good attitudes! All are wonderful but Willie is the VERY BEST! We are blessed in Jacksonville to have them! More

Freindly and knowledgeable staff I brought my aging outback sport in for service expecting a giant bill after a local garage misdiagnosed the issue. Josh in the service department wo I brought my aging outback sport in for service expecting a giant bill after a local garage misdiagnosed the issue. Josh in the service department worked with the technicians who found the true issue and saved me a ton of money. I feel like the team was honest and helped me to the best of their ability. I would highly recommend Subaru of Jacksonville to any Subie owner. More

Great Service Team Had my 2009 Outback dashboard replaced under warranty with help and guidance from Steven Wall. While they were in there, they replaced the AC filter w Had my 2009 Outback dashboard replaced under warranty with help and guidance from Steven Wall. While they were in there, they replaced the AC filter when they saw how bad it was, and now my car feels like a brand new ride. Thank you Steve and team for your excellent customer service, for taking care of the dashboard under warranty, and for taking care of a key filter replacement while you were at it - and asking me first! :) Much appreciated. And I love my new KleanKanteen Subaru insulated cup! You guys are the best. More

Joseph Rodriguez and Service helped us out of a tight spot We had our car serviced at the dealership in Hardeeville SC on September 22 before going to Florida for a family visit. On our way home from Florida, We had our car serviced at the dealership in Hardeeville SC on September 22 before going to Florida for a family visit. On our way home from Florida, on September 26, we noticed smoke coming from the car and the low engine oil light came on. We managed to get to a gas station in Woodbine, Ga and we saw oil pouring out from the bottom of the engine. We called road assistance and a tow to the dealership in Jacksonville. My husband had contacted the dealership while we were waiting for the tow to see if they could help us. He spoke to Joseph Rodriguez and Mr. Rodriguez said that they would help figure out the problem. We arrived to the subaru dealership about 20 minutes til they closed. The Service Crew and Mr. Rodriguez pushed the car into the bay and discovered that the drain plug for the oil pan was missing. They fixed the problem and we were able to get back on the road to get home to South Carolina. I wish I could express better how grateful my husband and I to Mr. Rodriguez and the service crew, they really went above and beyond to help us get home. Mr. Rodriguez was very kind and the Service Crew (I wish I had gotten all their names) was so helpful and kind to double check everything before they returned the car to us. Thank you Mr. Rodriguez! Thank you Subaru of Jacksonville Service Crew! We were blessed to find such caring people. With Many Thanks! Jennifer Becker More

Subaru service Great guy's. 100% trustworthy. Took my car in for a noise in the transmission. They inspected and found a loose bolt and repaired it for basically not Great guy's. 100% trustworthy. Took my car in for a noise in the transmission. They inspected and found a loose bolt and repaired it for basically nothing. More

Best Dealership I have purchased 3 vehicles from Subaru of Jacksonville, and I just can't say enough about this dealership. You won't find any high pressure sales--j I have purchased 3 vehicles from Subaru of Jacksonville, and I just can't say enough about this dealership. You won't find any high pressure sales--just friendly, professional people who are very knowledgeable about the vehicles and will take the time to explain all of the wonderful features. The service department is excellent! This team always looks out for my best interests and my safety; they'll never try to sell you service you don't need. Steven is just fantastic--he explains exactly what I need to keep my Outback running smoothly and efficiently. Folks, this is a dealership with integrity and real people who care. More

Great Customer Service Environment! Quick service and a pleasant environment to do business. The service representatives are professional, polite and answer all my questions. Our fami Quick service and a pleasant environment to do business. The service representatives are professional, polite and answer all my questions. Our family has purchased or leased twelve Subarus. More

My Overall Experience My continued experience with Subaru of Jacksonville for over a decade whether I am servicing or purchasing a vehicle remains consistently unparalled My continued experience with Subaru of Jacksonville for over a decade whether I am servicing or purchasing a vehicle remains consistently unparalled in quality, customer service,, product knowledge, and genuine engagement in my welfare. The Staff collectively over the years demonstrates over and over how important it is to put the customer first and actively listen and care; very rare in today's economic climate and in this industry. I am very grateful for the quality of the professional relationship we have forged over the years built on credibility, integrity, and trust. More