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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,073 Reviews

2,073 Reviews of Subaru of Jacksonville - Service Center

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August 12, 2021

Friendly, professional, answered my questions in a very through manner and very quick service More

by Carolpmcl
Customer Service
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda
August 11, 2021

Excellent customer service!Top notch! Very helpful! Excellent customer service! Top notch! Very helpful! Friendly and timely Highly recommend! Very professional and didn’t have to wait long More

by tara.octaviano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Mulkey
August 11, 2021

Excellent service and communication! They even replaced the batteries in my key fobs for free; More

by ksharp161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda, Michael Berry
August 11, 2021

Quick and easy drive up check in. The staff are friendly and knowledgeable! Subaru of Jax always delivers a great experience in either sales or service. More

by ssolana3099
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Barba , Michael Berry
Aug 11, 2021 -

ssolana3099 responded

Subaru of Jacksonville always delivers a great experience in either sales or service.

Aug 11, 2021 -

Subaru of Jacksonville responded

Thanks so much for the kind words!!

August 11, 2021

Wait time for first visit was an hour and a half. Service department rep said they were short handed due to people leaving for other jobs. As I was leaving, cars were really backed up and wait time More

by FSUbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2021

The associates at this dealership are friendly, knowledgeable, attentive and focused on their mission to provide an excellent experience- from purchase to service. There is no better dealership! More

by nancmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Others, not sure- masking protocol in effect, Josh Sereda
August 10, 2021

Service staff is efficient and receptive. Service performed promptly. Communication was clear.The drive-up “express service” process needs a bit of tweaking to become more efficient, but resulted in More

by packrat537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Berry
August 10, 2021

They have Great service, kind and honest people, decent prices More

by Saarang.desai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Mulkey, Michael Berry
August 10, 2021

This dealership has been very good to us. Warm and friendly both sales and service. Always. More

by jerryrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na, Gabriel Mulkey
August 08, 2021

I was able to go in earlier than my scheduled appointment & I was able to leave earlier than I planned! Always friendly & the service is quality. My Subie always feels “new” after I leave! More

by arnoldcd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Berry
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